Buyer beware!
Purchased a used 2010 VW Routan from Derek and he assured me it was "mechanically sound" and would not negotiate the price AT ALL. Right rear tail li
Purchased a used 2010 VW Routan from Derek and he assured me it was "mechanically sound" and would not negotiate the price AT ALL. Right rear tail light had a short and needed replacing right away, 1 week after purchase an antifreeze line busted open and cost me $100 to fix (minus labor), a week after that the check engine light came on (EGR valve, another $100! minus labor), not to mention the rear wiper stopped touching the middle of the window 😡! I could not pass emissions until the EGR valve was fixed. Not an honest salesman! Who sells a vehicle that can't even pass emissions?! In addition to that, the owners manual and floor mats were missing. The dealership did a hard credit inquiry even though I PAID CASH and it lowered my credit score by 2 points. Even after mentioning this van would be used to transport my disabled, wheelchair-bound daughter, he still swindled me! After I decided to make the purchase he made me wait over an hour for it to be "detail cleaned"....not sure what they did other than spray leather conditioner all over and made everything greasy and nasty! I had to detail clean the whole thing myself. What a crooked salesman, I DO NOT ADVISE ANYONE TO PURCHASE A VEHICLE HERE.
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by greenthumb4life
Apr 12, 2022 -
Raymond Chevrolet responded
Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience.
Sincerely,
Van Neff - General Manager - vneff@raymondchevrolet.com
Work was done in a timely and efficient manner.
They did exactly as one would expect.
They did exactly as one would expect.
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by rbrtburchard
Other Employees Tagged:
Van Neff
, David Rich
Mar 07, 2022 -
Raymond Chevrolet responded
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle.
Van Neff - General Manager - vneff@raymondchevrolet.com
They are fantastic, always helpful.
They go out of their way everytime. They always do excellent work and make sure it's done right the first time
They go out of their way everytime. They always do excellent work and make sure it's done right the first time
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by jmazurkewitz
Feb 24, 2022 -
Raymond Chevrolet responded
Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you.
Van Neff - General Manager - vneff@raymondchevrolet.com
Darek was great to work with, have bought cars from
Raymond and will continue in the future.
Raymond and will continue in the future.
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by CraigS
Feb 24, 2022 -
Raymond Chevrolet responded
Thank you for this amazing review! We really appreciate your business.
Van Neff - General Manager - vneff@raymondchevrolet.com
Darek went above & beyond to help me find a truck that
met my wants and needs!
met my wants and needs!
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by cpieroni300
Other Employees Tagged:
David Rich, Jason C
Feb 11, 2022 -
Raymond Chevrolet responded
Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear that Derek was able to go above and beyond your expectations, and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you.
Van Neff - General Manager - vneff@raymondchevrolet.com
Dealership was clean. Salesperson was very friendly and
answered all of our questions. Finance was quick and easy, we even qualified for a first responder discount.
answered all of our questions. Finance was quick and easy, we even qualified for a first responder discount.
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by lludford327
Feb 03, 2022 -
Raymond Chevrolet responded
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road.
Van Neff - General Manager - vneff@raymondchevrolet.com
It was my first time buying a brand new vehicle.
It was my first time buying a brand new vehicle. Raymond Chevrolet has been fantastic in every way, especially with their customer service. I wa
It was my first time buying a brand new vehicle. Raymond Chevrolet has been fantastic in every way, especially with their customer service. I was assisted by two dealers during my purchase. Robert Fine setup the test drive and has been a great help with making sure my brand new 2021 Silverado was going to be perfect in every way. Darek Kryszkiewicz was the Sales Pro that was able to get me a fantastic interest rate and showed me everything I wanted to know about the truck. Darek also helped with setting up my OnStar and with understanding all my new controls. Robert also helped me purchase a tri-fold tonneau cover I liked using some points form the purchase. Overall it was a great experience. I would absolutely recommend this dealership to friends and family, knowing they will receive the same great experience I did. Thanks again for my new ride! - Mike
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by mraich
Other Employees Tagged:
Robert Fine, David Rich
Feb 03, 2022 -
Raymond Chevrolet responded
Mike, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day!
Van Neff - General Manager - vneff@raymondchevrolet.com
Darek is greatNo pressure, listens to what you are
Darek is great
No pressure, listens to what you are looking for and is very responsive and professional
Darek is great
No pressure, listens to what you are looking for and is very responsive and professional
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by scottclark4
Other Employees Tagged:
David Rich, Cesar Nino
Jan 20, 2022 -
Raymond Chevrolet responded
Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you.
Van Neff - General Manager - vneff@raymondchevrolet.com
Derek and the crew at Raymond are awesome. I have
purchased several vehicles from them. They get better and better.
purchased several vehicles from them. They get better and better.
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by Fottolino
Jan 20, 2022 -
Raymond Chevrolet responded
Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you.
Van Neff - General Manager - vneff@raymondchevrolet.com
Robert and team made the process of ordering a new car,
tailored to my specifications, an easy and straightforward process.
tailored to my specifications, an easy and straightforward process.
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by dstorms0
Jan 14, 2022 -
Raymond Chevrolet responded
Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs.
Van Neff - General Manager - vneff@raymondchevrolet.com