Darien Humbert

I have been using this dealership for years and this is my second Subaru that I have bought there. I trust them to take care of my vehicle and they always keep me informed. Thanks Darien! my second Subaru that I have bought there. I trust them to take care of my vehicle and they always keep me informed. Thanks Darien! More

by tracy.martin Verified Customer Verified Customer

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Darien said 8am appointment for oil change would take 2. 5hours. Could not wait so returned and he worked us in. 3.5hours until it was done. Thankful he got is in but too long. Customer service has declined. 5hours. Could not wait so returned and he worked us in. 3.5hours until it was done. Thankful he got is in but too long. Customer service has declined. I've been a customer since your doors opened! Used to love it! Mike and Adam were the best! More

by llioness22 Verified Customer Verified Customer

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I bought my Forester Subaru Oct. 2018 and have never had problems visiting this dealership. I was Always satisfied. Unlike my recent experience. I brought my car for maintenance My a 2018 and have never had problems visiting this dealership. I was Always satisfied. Unlike my recent experience. I brought my car for maintenance My appointment was at 8:00 am, I also asked to check my AC. I called later to cancel the AC inspection, by Subaru recall recommendation, I was told that my Forester might qualify for a free AC inspection, and maybe free fixing. But I didn't say, not to perform the maintenance on my car. When my husband came to pick it up, NOTHING WAS DONE, and he was told that it will be done the next day, we live over 40 miles from the dealership. As I said before, our appointment was at 8:00 a.m. those appointments, I was told, are done the same day. More

by ornacharak Verified Customer Verified Customer

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They make everything easy. Easy to schedule. Love seeing the inspection videos. Very happy customer Easy to schedule. Love seeing the inspection videos. Very happy customer More

by josh.picore Verified Customer Verified Customer

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Thank you for a quick and a professional experience. Special kudos to Darien. I will definitely recommend this service to my friends. I wish there will be more appointments available in the morning :-) Special kudos to Darien. I will definitely recommend this service to my friends. I wish there will be more appointments available in the morning :-) More

by igor.novachuk Verified Customer Verified Customer

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Professional, thorough in explanation, great service. Love the text updates. Everyone friendly and the waiting area is so comfortable. Love the text updates. Everyone friendly and the waiting area is so comfortable. More

by KASKO0 Verified Customer Verified Customer

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Very good. The vehicle diagnostics were good and viseo was a good way to show me the problem. I thinks it rides ok now. Vibration has reduced. Thanks. The vehicle diagnostics were good and viseo was a good way to show me the problem. I thinks it rides ok now. Vibration has reduced. Thanks. More

by Raysundar Verified Customer Verified Customer

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Price of oil change went from $70 to $100 in one year. Much higher than it should be. No good excuse for such an increase. Much higher than it should be. No good excuse for such an increase. More

by BLMOON25 Verified Customer Verified Customer

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Excellent service and really like my service adviser Darien. I would recommend the Subaru Superstore. Darien. I would recommend the Subaru Superstore. More

by Me Verified Customer Verified Customer

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I like how they show videos of your vehicle showing why it needs work. I also like how you won't do unnecessary work in order to make cash. This place also does Uber back and forth to the facility & wash y it needs work. I also like how you won't do unnecessary work in order to make cash. This place also does Uber back and forth to the facility & wash your car as part of the service at no charge. You have improved the way you do quality check to be sure I don't drive off the lot with mechanical or cosmetic issues (Piece of car flying off as I drive-happened many years ago, or an issue created by the mechanic after fixing another issue.) The last few times I came here you have definitely improved to make certain people do not leave with issues. And to be honest, I haven't had any these last few times due to the upgrade of your service department and the way you run things. It's much improved. Thank you Darien for your commitment to excellent service these last two times I came in. More

by Lainey Verified Customer Verified Customer

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