Darius Thompson

I was not impressed with this business and how they treat potential customers. Upon my arrival to test drive and purchase a vehicle, I discussed and made a deal on, I was walked past as a salesman greeted th potential customers. Upon my arrival to test drive and purchase a vehicle, I discussed and made a deal on, I was walked past as a salesman greeted the individual who walked in after I did. It’s obvious they discriminate based on attire and do business based on appearance of wealth. The constant belittling and condescending attitude of salesmen during conversation wasted my time, decided I no longer cared to test drive because they were more focused on completing everything by saying I said I would be there on Tuesday, which I never once said. I told the lady I originally worked with that I wanted to make a deal, would drive up the next day to test drive and purchase. Even have the emails to prove it. Never experienced a company so driven on talking themselves out of a guaranteed sale of a vehicle. Whoever that guy was I had to deal with, should be fired because he’s not doing that company any good. I’ve taken my business elsewhere and what this company said they couldn’t do, the next company I went to absolutely accommodated and accepted the offer i previously made to this company, and they had no problem putting me in a car. If a financial institution cuts a check and sends to car dealership a copy of it and the tracking number or does wire transfer, that should be just as good. The checks have account and routing numbers on them and in this day and age where you can deposit checks just by snapping a picture of it. Like when the bank approves, and is send the dealership the funds, that’s is between the two institutions, the customer did the footwork and at that point, it’s a fine deal. After driving for 3 hours to get to that place to be treated the way I was, being stonewalled by the salesman, and the lack of trying to do the footwork to get a customer into the vehicle they wanted, I don’t recommend this place. Do they even think of what customers have to go through when trying to buy a new vehicle. The stress and anxiety that goes along with it. Like their job is supposed to make the whole experience comfortable and enjoyable, not add to the stress and everything. It’s like they just want to do bare minimum to get that commission. This place was the worst place I’ve ever dealt with out of my entire 45 years in this earth. Definitely filing a grievance with the BBB. More

Helpful 1

Report | Print

It was a total pleasure working with Darius Thompson and the entire Suburban team. The sales, finance and service departments offer exceptional and courteous service. Can't go wrong choosing Suburban Cadil the entire Suburban team. The sales, finance and service departments offer exceptional and courteous service. Can't go wrong choosing Suburban Cadillac of Plymouth as your Cadillac Dealer! More

Helpful 1

Report | Print

I purchased a 2020 CT5 for my wife.Professional and I purchased a 2020 CT5 for my wife. Professional and friendly staff. Our salesman Darius Thompson was very knowledgeable about products and services I purchased a 2020 CT5 for my wife. Professional and friendly staff. Our salesman Darius Thompson was very knowledgeable about products and services offered. He explained why we should purchase tire and rim coverage. Darius was very patient with my wife while she made her selection. We purchased tire and rim coverage and the extended warranty. Great experience, I will definitely recommend Surburban Cadillac of Plymouth to my friends and family More

Helpful 0

Report | Print

An Awesome Experience From the moment I called the dealership and spoke with Darius Thompson I knew it was time to purchase my new Cadi XT6. He was so positive and his tel From the moment I called the dealership and spoke with Darius Thompson I knew it was time to purchase my new Cadi XT6. He was so positive and his telephone personality made me feel his Love for his job and his spirit over the phone. I knew he was a good man and would do everything in his power to get me a good deal and a new car. It was just a joyful experience. He even went and got the car and sent pics to my phone. I fell in Love with the image WOW. Then shortly after I drove off in my 60th bday present to myself (6 months early April baby😊?💋 I want to Thank and send Kudos to David Shumaker my Finance Manager he was Great too!!! Thank you Suburban Cadillac of Plymouth Awesome Job... More

Helpful 0

Report | Print

Helpful, Friendly, Professional and Excellent Service D. Thompson was the Best! He had not problem idefying and finding the Car of my Dreams... The service was Excellent along with the process of getting D. Thompson was the Best! He had not problem idefying and finding the Car of my Dreams... The service was Excellent along with the process of getting in and out of the Dealership in Style! Thanks Suburban Cadillac of Plymouth and Darius, you are the Greatest! I'll be sure to sent all my Cadillac friends your way... More

Helpful 0

Report | Print

Great experience! Darius Thompson and Scott Estes were fantastic! 5 star treatment! They were 100% engaged in my needs and made me feel like I was their only customer Darius Thompson and Scott Estes were fantastic! 5 star treatment! They were 100% engaged in my needs and made me feel like I was their only customer. Great guys that you can trust. More

Helpful 0

Report | Print

Salesperon Darius thompson The professionalism of this salesperson and help in my purchase. I would recommend him and the dealership. Also I would recommend Darius to my frie The professionalism of this salesperson and help in my purchase. I would recommend him and the dealership. Also I would recommend Darius to my friends and family. More

Helpful 0

Report | Print

Superb customer service I love my salesman, Darius Thompson. He was honest, efficient, and thorough. When he couldn't find the Cadillac I wanted, he helped me to order one. I love my salesman, Darius Thompson. He was honest, efficient, and thorough. When he couldn't find the Cadillac I wanted, he helped me to order one. Then he kept me informed throughout the time it was being built. When it arrived, it was exactly what I wanted. I have dealt with several dealerships over the years, and this is the one I would absolutely return to when I am ready for another car. They were no pressure and fair. Jeff Cawood was also helpful, fair and personable. He, and Darius, made the buying experience fun rather than stressful. If I could give these two gentlemen and the dealership higher than five stars, I would! More

Helpful 0

Report | Print

GREAT EXPERIENCE! SLR Darius Thompson exceeded all of my expectations. First, he located the EXACT car that I wanted and he gave me the BEST deal. He was very professiona Darius Thompson exceeded all of my expectations. First, he located the EXACT car that I wanted and he gave me the BEST deal. He was very professional, knowledgeable and prepared upon my arrival. I couldn't believe how smooth and fast the entire process went. I will definitely buy my next Cadillac from Darius and will recommend him to others. More

Helpful 0

Report | Print

My first Cadillac Darius Thompson was very helpful, informative, knowledgeable and professional. He helped me buy a car and not just sell one to me. I would not hesita Darius Thompson was very helpful, informative, knowledgeable and professional. He helped me buy a car and not just sell one to me. I would not hesitate to recommend him to friends and family. More

Helpful 0

Report | Print