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Darlene Morelock
Darlene Morelock at David Wilson's Toyota of Las Vegas
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Darlene Morelock | Page 7

Assistant Service Manager

David Wilson's Toyota of Las Vegas

3255 E Sahara
Las Vegas, NV 89104

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4.4
73 Reviews
4.4

73 Reviews

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73 Reviews of Darlene Morelock

September 17, 2023

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I took my truck in for the 10k miles service. The driver who took me home was on the phone all the time not paying attention on the road, the tech also forgot to put one of my wheel lugnuts on my More

by BRENALAR883
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No
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Sep 20, 2023

David Wilson's Toyota of Las Vegas responded

Brena, We appreciate you bringing these concerns to our attention. As we have mentioned to you, we will put your lugnut back on and will compensate you for the gas you use to bring your vehicle back. Should you like to schedule an appointment, please contact me and I'd be happy to assist you. Regards, Ken Henry Fixed Operations Director khenry@toyotaoflv.com

September 16, 2023

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Services is excellent I am very satisfied what they do for my car no complaints More

by plau1
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Yes
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Sep 19, 2023

David Wilson's Toyota of Las Vegas responded

So happy to read this! We take pride in providing quality service and we're glad you receive just that. Thanks for being a valued customer and we'll see you again soon! Regards, Ken Henry Fixed Operations Director khenry@toyotaoflv.com

September 14, 2023

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Waited for nearly 4 hours to get an oilchange and inspection. This was too long. More

by KSLOAN28
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Yes
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Sep 15, 2023

David Wilson's Toyota of Las Vegas responded

We agree that is too long for basic services. I'd like to learn more about when you stopped by so I can address this with our team and make sure we're completing services in a more timely manner. Please contact me at your convenience. I hope to hear from you. Regards, Ken Henry Fixed Operations Director khenry@toyotaoflv.com

September 14, 2023

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Great service @ all times…it never failed to amaze me. . it’s the place to go to 4 all your car needs… More

by EDANGELES56
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Recommend Dealer
Yes

Other Employees Tagged: Mike McDermott, Mike Weaver, Dan Rossey, Ken Henry

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Sep 15, 2023

David Wilson's Toyota of Las Vegas responded

We're so happy you receive the best service here. Thanks for being part of our Toyota of LV Family and here's to many more years of working together! Regards, Vinny Bonifatto General Sales Manager vbonifatto@toyotaoflv.com

September 10, 2023

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Not the closest dealership to me, but one that takes care of me and make sure my truck and my wife’s vehicle are in good working order. More

by 4AFBRIDGES
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Yes
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Sep 13, 2023

David Wilson's Toyota of Las Vegas responded

Thanks for making the drive to see us. We're lucky to have you as a valued customer and we look forward to continuing to take care of all your vehicle needs for years to come. Regards, Miki Radan General Sales Manager mradan@toyotaoflv.com

September 07, 2023

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Love this dealership. Always good experience. Never had any issues with work done here always with in estimated bill.. More

by shevawnpeters
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Yes
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Sep 13, 2023

David Wilson's Toyota of Las Vegas responded

Thanks for being part of the family! We're glad you receive great service here and we can't wait to work together again soon. Hope all is well. Regards, Miki Radan General Sales Manager mradan@toyotaoflv.com

August 30, 2023

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Went in to get oil change last minute and got in for service same day More

by JMKIDSROOM
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Yes
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Sep 01, 2023

David Wilson's Toyota of Las Vegas responded

We're happy to see that our team was able to accommodate you same day. We do see that you left just a 3-star rating. If you did face any issues here during your service experience, please feel free to reach out and let us know where we fell short. Your feedback is important to us here. Regards, Miki Radan General Sales Manager mradan@toyotaoflv.com

Sep 02, 2023

JMKIDSROOM responded

3 star was given for the the 1st half of my visit and service at Wilson Toyota. The ball was dropped at the end as I waited over 25 minutes to get my car. I saw 2-3 other customers get their car after I’ve been waiting. I went to car porter and reminded him I’ve been here 20 minutes now. He was wearing a floppy hat other gentleman was wearing tattooed fake sleeves on arms. No problem we will get it. No sorry for wait/wasting my time. 10 minutes and 1 other customer got their car. Car comes and the tattoo guy never looked at me no sorry just pulled out the plastic and floor protector and threw it I think a little harder than normal like I was bugging him. Unfortunately all good until this. If they would have been a little just a little apologetic would have went a long way. Keep in mind the dealership is more expensive on oil change and it’s 1 -1/2 hour to wait I can go to so many places to get faster and less charge on oil change.. Darlene Moreloock was great helping me.

July 23, 2023

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Over all satisfied with Service received had an unexpected repair & cost not planned for during this Service time Was very pleased that the courtesy car wash has started again.. More

by CB
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Yes
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Jul 24, 2023

David Wilson's Toyota of Las Vegas responded

We apologize for any inconvenience you experience during your visit, CB. We're glad the rest of your time with us was well spent. If there's anything else we can assist with, please don't hesitate to reach out. We'd love your feedback! Regards, Miki Radan General Sales Manager mradan@toyotaoflv.com

July 13, 2023

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EJ was great very personable & courteous. I’ll definitely request him in the future to handle my trucks service needs…!!! More

by JOHNSURFA
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Recommend Dealer
Yes

Other Employees Tagged: Mike McDermott, Mike Weaver, Dan Rossey, Ken Henry

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Jul 14, 2023

David Wilson's Toyota of Las Vegas responded

Thank you for your stellar rating, John! We strive to deliver quality service and we're so proud of EJ for taking care of you. Visit us again soon! Regards, Miki Radan General Sales Manager mradan@toyotaoflv.com

July 12, 2023

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Darleen took care of my problem quickly and efficiently. she is very knowledgeable and friendly. More

by JWBSHERE
Recommend Dealer
Yes
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Jul 13, 2023

David Wilson's Toyota of Las Vegas responded

It's wonderful to hear Darleen went above and beyond to deliver a seamless visit! Thank you for choosing Toyota of LV! Regards, Miki Radan General Sales Manager mradan@toyotaoflv.com

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