Darrel Tumbaga

When I purchased my previous BMW 335i from BMW Concord, the experience set a very high standard for what I believed buying a BMW from a dealership should be. Because of that experience, I drove more than t the experience set a very high standard for what I believed buying a BMW from a dealership should be. Because of that experience, I drove more than three hours each way to BMW San Luis Obispo to purchase my M340i. I wasn’t expecting a perfect used car, but I was expecting a buying experience that reflected the BMW brand. Before making the trip, I noticed curb rash on one of the wheels in the walk-around video and told my salesperson I would not purchase the car unless it was repaired. To the dealership’s credit, they refinished the wheel before I arrived, and I appreciated that effort. Unfortunately, the rest of the experience did not meet those expectations. Within minutes of the test drive, I approached a crosswalk where pedestrians were crossing and had to press the brake pedal much harder than I expected to stop. It genuinely concerned me, and I immediately said I would not buy the car if the brakes performed that way. A manager later drove the car and said everything was normal, and the brakes felt better during a second drive. Whether there was ultimately an issue isn’t really the point. What stayed with me was how the atmosphere changed after I raised a legitimate safety concern. I no longer felt like the dealership was focused on earning my confidence. I also didn’t realize until I was in the finance office that the vehicle was being sold as is. I accepted those terms, but I still expected a BMW dealership to thoroughly inspect, maintain, and prepare a vehicle before offering it for sale. My biggest concern involved the $2,000 protection package. Before signing, I asked to review the paperwork line by line because nothing had been explained. That’s when I noticed the charge. It was presented as something that had already been applied to the vehicle rather than as an optional product. I questioned the price because I detail my own vehicles and know ceramic coatings don’t automatically justify a $2,000 cost. I also received conflicting explanations. The finance office told me the protection could be serviced at any BMW dealership, while the salesperson said it would require returning to BMW San Luis Obispo. I agreed based on the first explanation. Had I known otherwise, I likely would have made a different decision. Even today, I still don’t know exactly what I purchased. I have repeatedly asked what product was used, whether any paint preparation or correction was performed, and what the package actually includes. I asked those same questions in an email to the general manager, but they were never answered. After taking ownership, I discovered additional issues. The glove compartment didn’t work properly, the windshield washer system required repair, and BMW Concord later told me the oil service had been overdue since April 2025 and by more than 10,000 miles. They were surprised it hadn’t been completed before the vehicle was sold. I was also told a paint chip would be repaired, but the only solution offered was returning to San Luis Obispo. I also spent about $1,000 repairing cosmetic damage to the front bumper and gloss black trim and another $900 purchasing a second BMW key fob. Just before leaving the dealership, I noticed the rear tow hook cover was missing, and a cover was removed from another car on the lot and installed on mine. To be fair, everyone I dealt with was polite, and the fuel tank was filled before I left. My disappointment has never been with the car itself. I genuinely enjoy my M340i. It has been with the preparation of the vehicle, the inconsistent communication, and the overall buying experience. I am not asking for reimbursement or compensation. I simply believe buying a BMW from a BMW dealership should feel different than buying a car from an ordinary used car lot. I wasn’t looking for perfection. I was looking for preparation. More

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This is my second BMW purchase at this dealership and I would recommend them to everyone. Especially TJ, he’s an amazing person and salesperson would recommend them to everyone. Especially TJ, he’s an amazing person and salesperson More

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This has been a great experience. From start to finish it was exceptional. Thanks yall From start to finish it was exceptional. Thanks yall More

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We had an outstanding experience at BMW of San Luis Obispo thanks to JT! From the moment we arrived, he made us feel completely comfortable and taken care of. He even had coffee ready for us, which was Obispo thanks to JT! From the moment we arrived, he made us feel completely comfortable and taken care of. He even had coffee ready for us, which was such a thoughtful touch. JT was professional, attentive and genuinely focused on making sure we had a smooth and enjoyable experience. He answered all of our questions, never made us feel pressured and went above and beyond to ensure everything was just right. If you’re looking for a great car-buying experience, I highly recommend asking for JT, you won’t be disappointed! More

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Definitely a customer oriented dealership with very good inventory level. Everyone was interested in helping to present the vehicle I wanted to help facilitate the purchase. inventory level. Everyone was interested in helping to present the vehicle I wanted to help facilitate the purchase. More

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Jeffrey was very knowledgeable, helpful, and friendly. He answered all of our questions with no pressure. He answered all of our questions with no pressure. More

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Jeffrey and the whole team made everything so seamless and amazing. I live over 4 hours away so coming in just to test drive wasn't exactly ideal. Jeffrey was more than happy to provide with videos and pi and amazing. I live over 4 hours away so coming in just to test drive wasn't exactly ideal. Jeffrey was more than happy to provide with videos and pictures that accurately represented what I saw online. I will be more than happy to continue business with him and bmw of san louis obispo in the future. More

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The salesman Jeffrey Thompson was phenomenal. Very personable and knowledgeable about the vehicles he is selling. JT also went out of his way to get the car to my residence after the sale. What Very personable and knowledgeable about the vehicles he is selling. JT also went out of his way to get the car to my residence after the sale. What I liked most was his honesty, which seems to be lacking in a lot of areas of society these days. After a small snafu in the finance section (watch all those numbers) I was out the door in my new BMW which I have to say is one of the nicest cars I’ve driven. Have to say it’s even better than the Audi suv it’s replaced. Kirk Tumbaga, the finance manager was also great to work with and was very personable, easy going and helpful. Overall, I had a great experience here and if I ever need another BMW (I’m hoping this car lasts forever) I would certainly return here to buy. More

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I was treated like a king! I highly recommend all the crew at SLO BMW! OH! …and the espresso was perfect! ;-). I highly recommend all the crew at SLO BMW! OH! …and the espresso was perfect! ;-). More

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Process involved with selling vehicle was smooth and quick to be completed. Would do so again. quick to be completed. Would do so again. More

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