Darren Caster | Page 10

Quick and efficient I came in for my service appt at 9:30 am and was taken care of in less than an hour. Very pleased?? am and was taken care of in less than an hour. Very pleased?? More

by tazzydevgirl Verified Customer Verified Customer

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Excellent experience. My sales person Christopher and Mitra in finance went above and beyond to help get my deal done. Couldn’t be happier with my experience. My sales person Christopher and Mitra in finance went above and beyond to help get my deal done. Couldn’t be happier with my experience. More

by jolney1006 Verified Customer Verified Customer

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Very friendly and efficient . .. Work was done fast .... questions were answered with professional knowledge thanks .. Work was done fast .... questions were answered with professional knowledge thanks More

by lilvirginian Verified Customer Verified Customer

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It was awesome . I also am really impressed that you guys now have Lyft rides. I also am really impressed that you guys now have Lyft rides. More

by charlie.slaight0 Verified Customer Verified Customer

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Service and people were good. Only complaint i have is it took 3 hrs to get an oil change and tire rotation after checking in at the Express lane. This dealership is a nice one. Only complaint i have is it took 3 hrs to get an oil change and tire rotation after checking in at the Express lane. This dealership is a nice one. More

by chazh50 Verified Customer Verified Customer

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Very clean, very courteous, professional staff. It was extremely easy to schedule my appointment, they were timely and quick and thorough! It was extremely easy to schedule my appointment, they were timely and quick and thorough! More

by mray9 Verified Customer Verified Customer

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Very easy, friendly, and smooth Very easy, friendly, and smooth. Not very quick 2 hours for an oil change as a walk-in is a bit excessive but the folks there made it palatable. smooth. Not very quick 2 hours for an oil change as a walk-in is a bit excessive but the folks there made it palatable. More

by BRYAN.BALDWIN Verified Customer Verified Customer

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Everything went smooth and quick. No issues. We will be back if we have any problems with our jeep No issues. We will be back if we have any problems with our jeep More

by pjmsjmbam Verified Customer Verified Customer

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The service technician was not friendly nor helpful. Since this was my first time visiting the dealership and using the express for an oil change, I had no idea how to proceed. I greeted the tech and ex Since this was my first time visiting the dealership and using the express for an oil change, I had no idea how to proceed. I greeted the tech and explained that I was new and clueless as to the procedure. He had a smart comment about ‘it’s a first for everyone’. Further conversation revealed he either, 1) dislikes his job, 2) prefers to not be helpful, or 3) could not give any care to customers. After completing the oil change and almost 2 hours later, I asked the inside service counter if they could check on my vehicle. The first woman said I’d have to find my service tech that I initially spoke with so I returned to the outside. (A side note that she was getting ready to head out to lunch so, I’m assuming she couldn’t bother to help) I waited at the techs unoccupied station for approximately 3-4 minutes while I watched the tech at the end of the service area have a coffee and smoke break. He witnessed me standing at his desk but did not bother to assist. I went back inside once again and spoke to a second woman who was very helpful and assisted me to make payment and get me to my vehicle. The tech also informed that that just because I had a 10am appointment it didn’t mean that I wouldn’t be last in line as there was just a ‘rush’ of people before me. Really? So, approximately 2.25 hours into my 10qm appointment, I’m finally completed and leaving the dealership. Guess what I received approximately 30 minutes later…a text that my vehicle was complete but not yet ready for pick up. That’s almost comical. Would I recommend this dealership? No because apparently, customer service is not important. When I purchase another Jeep, it will not be from Cape Coral. I’ll go 15 minutes down the road to GALEANA. More

by sueschmidt13 Verified Customer Verified Customer

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Prompt thorough friendly service I will go back again Everyone was courteous and friendly Thank you Everyone was courteous and friendly Thank you More

by babsy212 Verified Customer Verified Customer

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