Darren Iverson

We have a wonderful experience at Oakes Kia. Joanna was awesome to work with she was very patient with us and was not a bit pushy. Joanna was awesome to work with she was very patient with us and was not a bit pushy. More

by bangsly78 Verified Customer Verified Customer

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So I got in at 855 AM on Monday. Wife and I knew exactly what vehicle we were looking for to do a quick test drive. Got an associate told him what we were looking for he says OK and Wife and I knew exactly what vehicle we were looking for to do a quick test drive. Got an associate told him what we were looking for he says OK and goes to look for it. 20 minutes later he says its not on the lot. He lets me know he's gonna look for another, gets keys but 10 to15 minutes later tells me that vehicle wont open or turn on. He says He's got someone bringing another vehicle from overflow. Ok. 20 minutes later he gets the vehicle that wouldn't turn on and brings it over. weird. vehicle from over flow never arrived. Wife gets in to drive and he tells us to take it to the gas station to get filled up. Ok weird. we put fuel in it and then it doesn't turn on when we try to restart the vehicle. someone from the dealership had to jump it. we get back wife likes the feel of the vehicle just doesn't want that one obviously. Its now 1030 AM and i tell them we have to get back because our babysitter is about to leave the young children we left. Had trouble leaving because they kept asking question about numbers and negotiations. I had already told them multiple times i had to leave and that they had my phone number and that I would likely be back. wouldn't stop, finally i just left. very frustrating. talked to the sales associate while i was gone, sales associate said he would have the car i wanted from their north dealership enroute so i could see it and buy it. cool. I get back sales associate makes the sale but still no car from the north dealership. they say its enroute. I got back to sign financial documents. notice that the monthly payments i had agreed to pay are not the same as what the financial paperwork is saying. after a short back and forth he talks to managers and they fix it. frustrating because of how stressful its been already. I finish the paper work they tell me the vehicle is in enroute. an hour later i ask if they have an ETA when the vehicle will arrive. They ask and find out that the vehicle is not enroute at all. more frustrating. I tell them ill drive my trade in up there and they can put it in detailing while I'm enroute instead of waiting for it to get to this kia and then put it in detailing. I arrive at the north KIA and it isn't ready. I wait there another thirty mins. The vehicle finally comes out. sales associate fills it up with fuel. vehicle has water spots all over it and not very clean on the inside. clean enough, but not just detailed clean. whatever i just want to go home its like 550 PM and I'm at the north dealership and I live in Spring Hill. I leave. realize they only gave me one key and the engine light turns on. Go back to the north KIA. they give me the key and fix the check engine light. check engine light was for a vapor lock in the fuel tank or lines. A week later they text me and say I need to sign papers on my trade for the deal to be finalized. xxx? a week later and they are still messing up. they could have warned me last week literally 7 days ago that I would still need to sign papers . no warning at all. A week later I received a text that I had more paperwork to sign for the deal to be finalized. An insane thing to be told after you financed a vehicle for 40 thousand dollars. When I got there there was no apology or anything of the sort. They shoved some papers in my face. Darren Iverson couldn't even be bothered to come see me even though he was the one who texted me to come in and and Bruce Reves acted like I didn't exist. A week later after I signed this paper work they have yet to send a check to pay off my trade in loan. As a result I have incurred a late fee with Pen Fed. More

by cortlandt.jparker Verified Customer Verified Customer

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had a good experience with everyone from sales to finance very professional also did good job fixing and cleaning up vehicle from reconditioning department and service department Melanie kept me informed as very professional also did good job fixing and cleaning up vehicle from reconditioning department and service department Melanie kept me informed as to were vehicle was at going thru process of getting front line ready More

by paul-parks Verified Customer Verified Customer

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Austin and Danny treated me with respect and friendliness. everyone I dealt with in the dealership was curtious and helpful. Thanks Guys friendliness. everyone I dealt with in the dealership was curtious and helpful. Thanks Guys More

by johnwbrown1948 Verified Customer Verified Customer

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Noah very in formed about this model---knows a lot about car.-- been very helpful on any issues ---this wasnt our first car bought here car.-- been very helpful on any issues ---this wasnt our first car bought here More

by bigchuk Verified Customer Verified Customer

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The experience of pitching a new Kia vehicle was overall a good and helpful experience a good and helpful experience More

by jaredkevern Verified Customer Verified Customer

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Everyone was very kind to us. I would recommend this dealership to everyone. They were very efficient and patient. They answered all our questions, and we had a lot (teenager c I would recommend this dealership to everyone. They were very efficient and patient. They answered all our questions, and we had a lot (teenager car)! They do not work on commissions so there was no pressure, no hassle, and no xx! Best experience I have ever had at a dealership! More

by becker705 Verified Customer Verified Customer

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My experience here was phenomenal. Starting with the woman at the front desk, all the way through close with Noah, this was hands down my best dealership experience (I have only been t Starting with the woman at the front desk, all the way through close with Noah, this was hands down my best dealership experience (I have only been to Kia dealerships in the last 10 years). Thank you to the team!! More

by wtdennis5 Verified Customer Verified Customer

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