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Darryl Kwock
57 Reviews
Dealership Experience
23 yrs, 1 mo
Industry Experience
23 yrs, 4 mos
57 Reviews of Darryl Kwock
August 31, 2018
Greg’s i3 Aug ‘18 service review Darryl was thorough and informative - kept me regularly up to date on the details of my car’s servicing, including the reinstallation of software - co Darryl was thorough and informative - kept me regularly up to date on the details of my car’s servicing, including the reinstallation of software - confirmed the functionality of features having issue - had car washed, then called to confirm car was ready for pick up - all in all, this was a successful serving... very happy with the results, more than satisfied with the process! More
by gcactiv
August 31, 2018
Everyone was great Just had our first service of a leased vehicle we've had for four months. Everyone was super nice and the facility is very clean, with its own little Just had our first service of a leased vehicle we've had for four months. Everyone was super nice and the facility is very clean, with its own little cafe and lounge area. They said it would be done by 12:30 but it was done by 11. So far so good... More
by finley
August 20, 2018
Oil change Did a excellent job. They also did a factory recall fix. Got the job done on time. Give me a nice loaner. Have used them for many years Did a excellent job. They also did a factory recall fix. Got the job done on time. Give me a nice loaner. Have used them for many years More
by Xyz
August 19, 2018
Service As usual .service rep Darryl Kwock was courteous and friendly. Car serviced and returned in a timely manner. In the same day. you have very efficient As usual .service rep Darryl Kwock was courteous and friendly. Car serviced and returned in a timely manner. In the same day. you have very efficient operation More
by Mccoy,marilyn929
August 18, 2018
EXCELLENT SERVICE OVERALL, VERY WELL ORGANIZED SERVICE. GREAT FOLLOW-UP DURING SERVICE & REPAIR. FRIENDLY AND FAIR SPEED WHILE WAITING FOR RENTAL / LOANER CAR. RETUR OVERALL, VERY WELL ORGANIZED SERVICE. GREAT FOLLOW-UP DURING SERVICE & REPAIR. FRIENDLY AND FAIR SPEED WHILE WAITING FOR RENTAL / LOANER CAR. RETURNING WAS AS EASH AS 123. More
by mezmorizeu
August 14, 2018
It started out wierd, but improved. Very accommodating I pulled into the cue at the service area. A woman walked up to my window and leaned her face towards the glass. She asked if she could help me. I had I pulled into the cue at the service area. A woman walked up to my window and leaned her face towards the glass. She asked if she could help me. I had no idea she worked there as she was in plain clothes. NO name badge, logo clothing, just whatever she wore that day. Odd...The folks making the appointments are not too bright.They logged my appointment in under my first name twice, and no last name spelled 2 different ways! So of course they said that I had no appointment. They asked did you get a confirmation email? I responded yes. Then the young girl snidely asked to see a copy of it! I explained I had been trying to get in for the airbag recall for 7 years and couldn't get an appointment. The only way I got this one was because I am looking to buy a new car. I decided to leave and was ready to pull away when Darryl approached me and said that he would take care of me and my car and not to worry. He offered me a ride back to my office and made sure that I knew what to expect. My car was done when stated. The cashier was nice and said that she saw the issue was them writing my first name in the system twice, and misspelled! Now I know to just go by my first name only when I go back. More
by hermosabear
August 13, 2018
I love South Bay BMW, the service is impeccable and the environment is classy and clean. I always receive amazing service from my service adviser Darryl Kwock and feel welcome. They do a great job w and the environment is classy and clean. I always receive amazing service from my service adviser Darryl Kwock and feel welcome. They do a great job with providing timely loaners and washing my vehicle after the service. I only have good things to say. More
by Barb
August 10, 2018
Great service As always, Darryl was prompt, friendly and efficient. He always is ready to help and answers all our questions. We enjoy working with Darryl and all t As always, Darryl was prompt, friendly and efficient. He always is ready to help and answers all our questions. We enjoy working with Darryl and all those in service. More
by Carguy
August 01, 2018
Vehicle done on time. Friendly, helpful staff. The scheduling of service was easy. The staff was friendly and informative. The service was finished on time. Thank you for an easy and excellent exp The scheduling of service was easy. The staff was friendly and informative. The service was finished on time. Thank you for an easy and excellent experience. More
by Liz
July 30, 2018
Darryl Kwock is the best Having bought 6 BMW’s and currently both my wife and I driving BMW’s we always request Daryll Kwock. He’s professional friendly knowledgeable and know Having bought 6 BMW’s and currently both my wife and I driving BMW’s we always request Daryll Kwock. He’s professional friendly knowledgeable and knows BMW Thank you also for new X5 loaner. Wife drives a X3 and I enjoyed the X5 Donald Umemoto More
by Udon
