Dave Ashby | Page 52

Caution with Extended Warranty and NGV Phill Unit - horrible I bought a Natural Gas Vehicle at Manly and liked the car, I religiously had the car serviced there and liked a few of the service dept guys (some wer I bought a Natural Gas Vehicle at Manly and liked the car, I religiously had the car serviced there and liked a few of the service dept guys (some were real rude). I encountered 2 big problems with Manly so will NEVER do business with them again and recommend others don't. I had purchased the Phill Unit to fill the car at home and also the Extended Warranty. Problem 1) The Phill company went bankrupt (although through research I found it was a subsidiary of Honda- they weren't supporting the Phill unit company for a new car they were selling) so when I needed it repaired it was a nightmare. Took the new company 9 months (and many calls) to even come check it and by then it had died and they could not diagnose it. They told me they would have to send this 2 year old over $3,000 unit by boat to Italy and it could cost me between $2,000 to 2,500 to fix it and it would take like 6 more months coming back by boat. I attempted to get some help from Manly but they washed their hands of it. Why throw good money after bad...the machine sits in my garage. 2) Extended Warranty - don't waste your money. It's sold as being refundable if not used. When it expired I called to file a request for reimbursement of $1895 policy not used. People did not return my calls, I kept pressuring and got the run around and was even lied to. At that point I did stop having my car serviced at Manly and have had excellent servicing at Dave's on Hwy 12 in Sonoma. Last week I tried again and called Manly and Honda Care. Honda Care rep. even said Manly will not return your calls and it's typical they will try to get out of giving refunds. It took at least a week but I was really shocked when a guy named Stuart called. His response? I'm sorry but you had to claim your refund in 90 days - it's too late now. I explained I had tried several times near exp date and no one mentioned the 90 days nor can I find it on all paperwork I have regarding the Warranty...did not matter to Stuart, he just couldn't think of any way to help me. I really don't like dishonest, untrustworthy folks in my life so I'm done with Manly Honda. More

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I have always had great service from Santa Rosa Honda. I made the mistake of going to Petaluma Honda first and was turned off by their service. I did not feel welcome. I left that dealership and went straig made the mistake of going to Petaluma Honda first and was turned off by their service. I did not feel welcome. I left that dealership and went straight to Santa Rosa where I was immediately approached with better service. Whether its the sales floor or the service department I have always had great service. More

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Tom Haidet and the sales team were fantastic. They went the extra mile to insure that I got the best leasing deal possible, in the face of questionable credit rating data. I was totally impresssed with ho the extra mile to insure that I got the best leasing deal possible, in the face of questionable credit rating data. I was totally impresssed with how they were looking out for the customer (me). Not at all what I expected from a car dealership. Great experience. Dave Ashby in service was fantastic. Extremely patient with my barage of questions. Made us feel very much at ease. Great guy. Now we understand what to expect re: service of our new Honda CR-V, and it's all good!!! More

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I have had my car serviced at Manly Honda since I purchased it there. I have never found another dealer to be as honest and helpful as Manly. All the service team has been courteous , helpful, knowle purchased it there. I have never found another dealer to be as honest and helpful as Manly. All the service team has been courteous , helpful, knowledgable. Things are done on time, the right way, and I would recommend them to all my friends that have Hondas. Dave was no exception. He was pleasant, made sure I didn't need additional work and had me out of there in the estimated time period. I think they are great! More

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