Dave Boogren | Page 34

Great service. They were attentive and very polite. They cared about my concerns. I will continue to take my car to this dealership in the future. cared about my concerns. I will continue to take my car to this dealership in the future. More

by pjs_3852 Verified Customer Verified Customer

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Friendly staff, reliable service. I trust the service department with my vehicle. Also there is a clean and comfortable waiting area to pass the time. department with my vehicle. Also there is a clean and comfortable waiting area to pass the time. More

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Although service department staff is friendly, there are specific examples where that friendliness very inconsistently translates to performance competence. A glass repair visit was wasted because service f specific examples where that friendliness very inconsistently translates to performance competence. A glass repair visit was wasted because service failed to verify inspect glass condition before they had me deliver my car. Service failed to diagnose the audible fault on two separate service visits before my recommendation led them to an approach that helped identify the audible failure mode I described. They replaced a clockspring twice before finally deciding to order and replace the entire air bag assembly. They mis calculated the delivery time for that assembly by 5 business days. Service Manager was very inaccessible. She never returned a telephone inquiry with a call. Assume she resisted any personal interaction despite the fact that my vehicle was in their care for nearly three weeks. This was a new and high end vehicle that had a design flaw that was exacerbated by a lack of service department expertise. Not their finest hour. I cringe at the prospect of needing anything other than that service department's very routine assistance in the future. More

by USNAFREE Verified Customer Verified Customer

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The people were very courteous and professional. Things ran on time. I didn’t have to wait. I was given a loaner vehicle, which was very clean and nice vehicle. ran on time. I didn’t have to wait. I was given a loaner vehicle, which was very clean and nice vehicle. More

by rlarson0416 Verified Customer Verified Customer

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Great service! Everyone is always patient, understanding, and always will to take the time to explain things to you in detail. A little pricey but worth it in the end. and always will to take the time to explain things to you in detail. A little pricey but worth it in the end. More

by amy.fullerton2012 Verified Customer Verified Customer

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Thank you for your help on the tire patch! appreciate you letting me pickup at 6:15 due to me thinking open until 8 o’clock. letting me pickup at 6:15 due to me thinking open until 8 o’clock. More

by NICK.SAHLI Verified Customer Verified Customer

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OutstandingExcellent in every respect. Couldn’t be Outstanding Excellent in every respect. Couldn’t be more happy. The staff was friendly and were very COVID aware. Very much appreciated. Great j Outstanding Excellent in every respect. Couldn’t be more happy. The staff was friendly and were very COVID aware. Very much appreciated. Great job all around. More

by kurtdaugherty Verified Customer Verified Customer

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It was my third visit... An oil change... Very professional.... They do wonderful work.... I appreciate that they vacuum my vehicle as well as washing it.... professional.... They do wonderful work.... I appreciate that they vacuum my vehicle as well as washing it.... More

by laurahalseth Verified Customer Verified Customer

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These folks are very communicative, clean, and hospitable. Text ability for service updates has been helpful for busy lives. Free coffee and WiFi in waiting area. hospitable. Text ability for service updates has been helpful for busy lives. Free coffee and WiFi in waiting area. More

by Hibbert Verified Customer Verified Customer

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The service department was fast, courteous, reliable and dependable. They did exactly what I needed in an efficient time. They were pleasant to work with and definitely have my business. dependable. They did exactly what I needed in an efficient time. They were pleasant to work with and definitely have my business. More

by BENJAMINLGATES Verified Customer Verified Customer

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