Dave Chadwick | Page 2

Everything went extremely smooth, not a hiccup to be had. Moe helped me get the Sorento that best fit my families needs. Thank you sir! Moe helped me get the Sorento that best fit my families needs. Thank you sir! More

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My first point of contact was Dave Chadwick. We sent a few emails back and forth and he gave me options for the vehicle that I wanted. When I went to the dealership he was the first person I act We sent a few emails back and forth and he gave me options for the vehicle that I wanted. When I went to the dealership he was the first person I actually talked to. He was funny he was personable. He didn't just blow me off and give me to a Salesman we talked for quite a while. In fact I think I even made him late for dinner with his wife. Dave turned me over to James Bullock. I cannot say enough good things about James. I can't think of anything he should or could have done differently. He was fun to talk to he understood what I wanted in a vehicle. At no point did I ever feel any pressured. He was very relaxed and did his job very very well. If I owned a car dealership I would definitely have him on staff. He's definitely an asset to your company. The finance guy...he seemed open and honest. He genuinely seemed to be trying to get me the best deal possible. He was courteous informative and explained everything well. I just can't remember his name. Probably because I was with him for the least amount of time. I would definitely buy another vehicle from Suntrup. And I would definitely recommend them to my friends and family. David Price More

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Chance was very courteous and professional. The entire staff friendly and respectful. I would recommend. The entire staff friendly and respectful. I would recommend. More

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James and Jarrod are the Best! I highly recommend them, they’re are true professionals! And if you don’t know, now you know! I highly recommend them, they’re are true professionals! And if you don’t know, now you know! More

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Wonderful People and very professional! Made our purchase very easy and joyful 😀! Thanks to everyone who helped in our purchase of our new car! You are all amazing people! Thanks so mu Made our purchase very easy and joyful 😀! Thanks to everyone who helped in our purchase of our new car! You are all amazing people! Thanks so much!! More

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They were very friendly and helpful finding the right price for me.. I will be back when it time again to purchase another car.. Thank you guys so much!! price for me.. I will be back when it time again to purchase another car.. Thank you guys so much!! More

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This is my third car bought from here. Great experience and he is the best. He took his time and explained my new car to me. Great experience and he is the best. He took his time and explained my new car to me. More

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Seemed like a nice person, but he was misleading and had poor follow up. I already had a poor experience with my kia forte regarding my engine, so I decided to trade it in. The service department say nothin poor follow up. I already had a poor experience with my kia forte regarding my engine, so I decided to trade it in. The service department say nothing was wrong with my engine, I just needed a tune up, but when I did the trade-in that same day, Armando said that they could only give me 3,000, because of my engine. When I was choosing a used car, my mother and I asked about the car. It had high mileage. He said it was a one person owner. My mother asked if there were any recalls on the car, he said no. They check out all their cars before they sell them. I asked to see the history on the car, he said, he's have to get it from Suntrup Nissan, he didn't have access to the system. I asked to see all the checklist of what they looked at, he said he'd have to get it from the other dealership. He took me to the man in finance and he ran through the paperwork and rushed me through, giving me a 2 foot long front and back contract to sign, which I later found out I could have taken home with me for 3 days to read before I signed off on it. They sold the car as is. Look at my picture. You'll notice how dark it is. I didn't even realize I didn't even get floor mats, but Armando did let me know I could buy some from the dealership at cost. I did some research on the car and found out there had been a recall on it since August. It was a tire rod issued, that is why the car was not driving well!!! I did a simple search online and found out, not only did it have a recall, but it had never been remedied. I continued to contact Armando for the "checklist" for what was done, he never supplied it, but couldn't wait for me to complete this survey. I ended up going to Suntrup Nissan to get my recall taken care of and it was a God move!! I found out there that my car had been bought at an auction and was a rental car. I was treated well there and they helped me trade in that car for a new one. My credit took and unnecessary hit, because of Suntrup Kia, the service was poor, and I felt like prey. They abused my trust. I should have walked away once someone told the first lie, but I had hoped at some point it would get better. It didn't. I hope this review helps someone not to have the same experience that I did. Unfortunately, I can't give them zero stars. More

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Armando did great! However, I know from experience, the service department is a hot mess. The schedule is overbooked and the wait times to receive even routine maintena However, I know from experience, the service department is a hot mess. The schedule is overbooked and the wait times to receive even routine maintenance are typically outrageous. I’ve waited upwards of 2 hours for an oil change. You can also count on waiting up to a couple of weeks out to schedule service of any kind. I’m hoping to continue to take my new car there for service, but they will have to earn back my business. More

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I was taken care of right away they listened to what I needed and wanted and helped explain everything about the car. Very courteous and knowledgeable needed and wanted and helped explain everything about the car. Very courteous and knowledgeable More

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