Dave Christopher | Page 17

Unexpected electrical problem I recently had an unexpected service light come on. Dave and the service crew were able to accommodate me right away. Even though they had to order in I recently had an unexpected service light come on. Dave and the service crew were able to accommodate me right away. Even though they had to order in a part, they had arranged for a service rental before I had even asked! Top notch service. Thanks again. More

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Always professional I love my Ford Taurus and have had great service from North County. Prompt, courteous and very helpful. Always service with a smile. A great experienc I love my Ford Taurus and have had great service from North County. Prompt, courteous and very helpful. Always service with a smile. A great experience from Sales with Bill Fannon and the service team. More

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Fast, friendly, professional! This was the best experience I have ever had with customer service, anywhere! Even though Dave Christopher was very busy, he still made me (and every This was the best experience I have ever had with customer service, anywhere! Even though Dave Christopher was very busy, he still made me (and every person there) feel like their car was the most important on his list, and he was incredibly fast, friendly, and professional! More

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Recall service work I had a recall item on my vehicle and the this dealership took care of it. I also asked about some rust spots and a noise I was hearing while drivin I had a recall item on my vehicle and the this dealership took care of it. I also asked about some rust spots and a noise I was hearing while driving. Denny polished out the rusts spots and told me where could pick up the polish to finish any other spots. I couldn't believe it was that easy! Dave was very thorough in his explanation when asked what was all done. Oh I told the receptionist what I was there for and asked where I was supposed to go, what door I was supposed to go to, she looked at me dumbfounded and said to just walk over there and they'll tell you what to do. There are a lot of garage service doors there and for this being the fist time there I had no idea where to go. Over all - excellent place to go and I would highly recommend this dealership (just don't anticipate the receptionist to really help you out) More

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Always pleasant and helpful I have been buying new vehicles from North Country Ford for over 20 years. I have been working with Dave Christopher in Service on a few issues since I have been buying new vehicles from North Country Ford for over 20 years. I have been working with Dave Christopher in Service on a few issues since purchasing my 2012 Ford Edge. He has ALWAYS gone beyond the scope of excellent customer service, and has always made sure that my concerns and needs have been taken care of in a very timely manner. More

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Unsatisfied I brought my Ford Mustang in to have the two driver's side power window switches replaced. I was told the culprit was the master switch inside the doo I brought my Ford Mustang in to have the two driver's side power window switches replaced. I was told the culprit was the master switch inside the door and that the part would be delivered in an hour. 2 hours later I was informed that the wrong part was delivered and only half of the job was able to be completed. I understand these things occasionally happen and I agreed to bring it back when the correct part arrives. Upon inspecting my vehicle prior to driving off the lot, I noticed a 1 inch tear in my door cover panel (vinyl). This car is in pristine shape and I know every detail of it inside and out. This incident undoubtedly occurred in the shop. I immediately notified the Service Supervisor who told me it will be fixed when I come back next week. I will write a follow up review upon completion of both repairs. So far I am not satisfied with this dealership. More

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irritating My immediate experience involved a customer arguing with a Customer service rep. Immediate negative reaction. Next experience... I was told to drive My immediate experience involved a customer arguing with a Customer service rep. Immediate negative reaction. Next experience... I was told to drive into the quick service lane and go to the desk for assistance. I went to the desk and told them I had a 715 appointment to check out my shocks, tires, and alignment. I was told there was no service tech in and could not be helped. I asked why was I told 715 was open on the schedule... The rep said I do not know. He then went outside and I was asked to step out and speak with Dan. Dave eventually helped me. I had alignment issues and tires that were completely damaged and beyond repair. dave immediately asked for evidence of tire rotation. Like I carry that with me!!!! Immediately putting me on the defensive. truth is I missed 1 ....1 rotation. I paid for an alignment that was blamed on pot holes??? I refused new tires. I got new tires the next day at a third party and was told it is common for new Fords to be out of alignment....VERY disappointed! Furthermore, I was told by a mechanic, Not at Ford, that I had a shock leaking. Dave told me that there was no evidence of shock leaking.... This has not been followed up on with a third mechanic, but it will be ..... Sorry, but Ford service is lacking and needs to back up there product. More

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No matter how busy they are, everyone gets acknowledged. What a great place to come and feel important! Always a greeting and treatment of respect with total consideration of my needs! The staff are very kno What a great place to come and feel important! Always a greeting and treatment of respect with total consideration of my needs! The staff are very knowledgeable and have gained my trust! More

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Love this dealership - Helpful, honest, and hard working!!! All I can say is this group is the best!!! Mom and I will always be a customer!!!!!! We tell everyone, when a conversation comes up about where to b All I can say is this group is the best!!! Mom and I will always be a customer!!!!!! We tell everyone, when a conversation comes up about where to buy a Ford or Lincoln, or have a car maintained, Luther Ford is the place!!!! More

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Service for 2012 Explorer We brought our 2012 Explorer in when we had an issue with the battery going dead. When the quick lane service tested the battery it tested good. They We brought our 2012 Explorer in when we had an issue with the battery going dead. When the quick lane service tested the battery it tested good. They took the time to diagnose the issue and discovered that a module had gone bad and was draining power from the battery. They replaced the module ($650), Thank goodness for the extended warranty Geoffry convinced me to purchase when we bought the vehicle from them in November 2011. Our out of pocket expense, $100. You can't find a better dealership or friendlier employees. We're customers for life! James & Sandra Skilling More

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