Dave Pacheco | Page 2

I been customer for the past 10 years and I have been treated very well starting from the sales department to the service treated very well starting from the sales department to the service More

by esousa54 Verified Customer Verified Customer

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Isabelle is a knowledgeable service writer. I have only had oil changes done and no problem. Once brought in for decrease in gas mileage in new truck from 24mpg to 17 mpg on same highway and fe I have only had oil changes done and no problem. Once brought in for decrease in gas mileage in new truck from 24mpg to 17 mpg on same highway and feel Dave tried to make excuses and did not do the testing I asked for. I will try to have them look at the issue again without Dave giving excuses. My experience with Madden Ford has been excellent except for Dave and excuses. Sales was great and I expect service will be fine too! More

by sandiebock Verified Customer Verified Customer

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From. the point I walked in.the door is felt completely comfortable leaving my car for service the point I walked in.the door is felt completely comfortable leaving my car for service More

by Betty990 Verified Customer Verified Customer

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Business like atmosphere. Competent staff. Waiting room a bit austere. Predicted wait time was accurate. Competent staff. Waiting room a bit austere. Predicted wait time was accurate. More

by TONYSUSEN Verified Customer Verified Customer

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I found the sales team to be Quick, efficient & friendly. Very pleasing atmosphere. Delivered vehicle in record time!!! Very happy!! Very pleasing atmosphere. Delivered vehicle in record time!!! Very happy!! More

by Mhl262626 Verified Customer Verified Customer

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Purchased a 2022 F 250 that was blue oval/gold star certified pre owned. When ready to leave with purchased vehicle sun roof did not slide open. This required 2 weeks to be fixed. After a few weeks certified pre owned. When ready to leave with purchased vehicle sun roof did not slide open. This required 2 weeks to be fixed. After a few weeks of driving brakes started squealing horribly, front end had a horrible vibration that was showing uneven wear on front passenger tire, and rear slider would not open unless manually done by hand. Also an issue with blinker indicator light flashing rapidly. I went back to the dealership that I purchased the vehicle figuring things would go smoothly. After service department finally got back to me with a diagnosis they neglected to see the warranty coverage and proceeded to give me a $2500 dollar quote. Finally, after some back-and-forth and with the warranty coverage waited two weeks to receive vehicle. Unfortunately, it was said in notes that breaks were checked and were okay. Picked up vehicle on a friday night and before driving off lot found rear Slider still not fixed and after driving a day found brakes continuing to squeal horribly. Also, indicator light still flashing rapidly for turn signal. All of these things were assured to me were fixed. Due to these inconveniences and the reassurance that things were fixed which were not, I do not feel I will be making a return visit to Jack Madden Ford. More

by FRANKIEJLROD Verified Customer Verified Customer

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Jack Madden service has always taken care of all of my vehicles no matter what type of service is required! vehicles no matter what type of service is required! More

by rdibattista1391 Verified Customer Verified Customer

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I brought my bronco in for an oil change and error message regarding charging system. No resolve to the problem was found and the oil change was done last minute after keeping my car for 2 days. I was message regarding charging system. No resolve to the problem was found and the oil change was done last minute after keeping my car for 2 days. I was supposed to get a call back regarding a replacement for my rear right tail light which never happened. More

by PJMCCAFFERTY Verified Customer Verified Customer

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I’ve been twice to this dealer. We tried a quick and cost free fix for a modeled fabric shield under the truck. Unfortunately I had to have the more costly fix done, but it was hand We tried a quick and cost free fix for a modeled fabric shield under the truck. Unfortunately I had to have the more costly fix done, but it was handled quickly. More

by jweinman43 Verified Customer Verified Customer

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Thank you for such prompt, courteous service. The valet was friendly and helpful. The advisor was friendly and helof The valet was friendly and helpful. The advisor was friendly and helof More

by muffetmayakendta Verified Customer Verified Customer

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