Dave Reali | Page 19

Mostly good until offer discrepancy Disagreement on final numbers but made purchase anyways after chatting with sales manager for a while and working out the issues. It all ends up well Disagreement on final numbers but made purchase anyways after chatting with sales manager for a while and working out the issues. It all ends up well at the end. More

by jconnolly501 Verified Customer Verified Customer

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Only thing unhappy with was told me payments Only thing unhappy with is,they told me payments were 60 months@ 475 then next day payments were66 months@ 475 to cover warranty, last Kia I had the Only thing unhappy with is,they told me payments were 60 months@ 475 then next day payments were66 months@ 475 to cover warranty, last Kia I had the original quote was 409@72 months is what i paid with warranty! More

by mcbartman1 Verified Customer Verified Customer

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??????????? ??? Great dealer Dave and Rob worked hard to make deal and overcome damage done by kIA Personnel Great ler Dave and rob worked hard to overcome dama Great dealer Dave and Rob worked hard to make deal and overcome damage done by kIA Personnel Great ler Dave and rob worked hard to overcome damage done by KIA personnel More

by deckerbil Verified Customer Verified Customer

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My faith from years ago of Dave Reali. Dave I hope remember me Jeff Arnow. From what now metro Ford. We worked together. You were a respected salesman. I am coming to your Kia store Tuesd Dave I hope remember me Jeff Arnow. From what now metro Ford. We worked together. You were a respected salesman. I am coming to your Kia store Tuesday morning. I like to bring up some issues on 2018 Kia Sportage. I know you will remember me when seen. I know you will be fair to me. I will always remember you for your honesty. I will see if you remember. I also want just to shake hand after all these years. Thank you. Jeff Arnow More

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Leased a new Kia Telluride Happy with all the people I checked off. I know Kia jumped the gun on marketing for Telluride but I LOVE IT and it was definitely worth the wait Happy with all the people I checked off. I know Kia jumped the gun on marketing for Telluride but I LOVE IT and it was definitely worth the wait More

by kellystrobel2 Verified Customer Verified Customer

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Recent purchase We recently went into Kia Destination to look at cars. We had another appointment with another car dealer later that afternoon. However, we did not ne We recently went into Kia Destination to look at cars. We had another appointment with another car dealer later that afternoon. However, we did not need to go to the 2nd appointment because we purchased a 2020 Kia Sportage. Damen, our sales associate, made this transaction so easy. He had an excellent rapport and we didn’t feel the least bit pressured. Such a warm and friendly dealer. More

by vkraupner Verified Customer Verified Customer

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My consultant is the best - The Kia Team I had is the best!! I've been dealing with Mark Ring for the past years. I am on my third leasing vehicle with him. He is a very professional individual, personable - we I've been dealing with Mark Ring for the past years. I am on my third leasing vehicle with him. He is a very professional individual, personable - we talk about our families and what we've been doing since we last spoke. He is one I would recommend friends and family to. We talk when when my car is in service. He is detailed in explaining, doesn't pressure you into buying. He is an absolute delight. More

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I had a great time Thank you Gianni for the great experience, I couldn’t have asked for a better salesperson! I will be in soon for a car for my wife , thanks again. Thank you Gianni for the great experience, I couldn’t have asked for a better salesperson! I will be in soon for a car for my wife , thanks again. More

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Outstanding Service This is my second time i had Josh as my salesman.He really goes out of his way to explain all the options and let me tell you this car is loaded with This is my second time i had Josh as my salesman.He really goes out of his way to explain all the options and let me tell you this car is loaded with everything. Its alway a pleasure walking into the dealership. i never fell pressured, they gave me top dollar for my trade and a great deal on my new soul. A special thanks to Rick and Dave. and thanks to all the great staff at Destination Kia More

by robertv-troy Verified Customer Verified Customer

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Poor Communication, Bogus Charges I feel disappointed and betrayed by my recent experience with Destination KIA and their communication in regards to my lease contract. Upon contractin I feel disappointed and betrayed by my recent experience with Destination KIA and their communication in regards to my lease contract. Upon contracting my KIA Forte a few years ago I worked with a sales person to tell him everything I needed in a vehicle. Initially I liked the laid back attitude of the staff and felt comfortable with the buying process. I did not realize, however, that this laid back style of sales would transpire into a nearly $1,500 bill upon my lease's end. When speaking to my salesman years ago I was clear (as I always am) that I needed something reliable, that I needed 12,000 miles/year, and that I needed the insurance as I live in Albany and some wear and tear is expected. I received a number of head nods and ended up settling my decision on the KIA Forte. The price seemed great and the dealer friendly so I had no problem signing through the paperwork quickly (I mistake that later cost me). At the end of my lease I returned to KIA to see about re-leasing through their services. Unfortunately, the second time around they were less inclined to meet me at my price point and essentially said from the beginning that my ideal price range was unreasonable for today's market. With that I took my business else ware (where I DID find a car in my range - NISSAN). At this point I had one payment remaining on the car and arranged to get my KIA payed off in full and returned to the dealership. Months later I received a phone call from KIA Motors saying that I owed the company over $1,000 in return taxes, damages to car, and for "Adjusted Capitalized Cost". I told them that I had not received ANY paperwork in regards to this charge, nor did I receive pictures of this so called damage. I also reminded them that I had paid an extra $20+ dollars in insurance monthly to ensure that I would not be charged for normal wear and tare damages. The "customer service" rep on the other end said that I had no record of insurance so that does not apply. She said she would "resend" the bill, but that I would still be expected to pay the accrued charges within a few weeks or my credit company would be alerted. Upon further investigation here is what happened: 1. Instead of the 12,000 miles I had asked for I was provided with 10,000 so I accrued a few hundred dollars in overage. Now despite the fact that I specifically stated the number of miles I needed, this is clearly written in my lease, so I would be willing to eat these charges. I am, however, disappointed that I was not provided the mileage that I NEW I needed. 2. The "insurance" that I paid for states that all my damages WOULD have been covered IF I had gotten them fixed prior to turning in the vehicle. When I spoke to agents at Destination KIA about this they simply said, "Well, if you had bought the car through us we would have helped you through that process." I have a few problems with this - 1. I resent the idea that you're stating that you only would have helped me through that process if I had released with you. That's dirty business and sketchy sales work. 2. I never received pictures of said damage until I placed several phone calls demanding them. 3. Over the course of three years I have paid you just over $720 in insurance fees and only accrued about $500 in damages. You can't just fix the car....at the service station IN YOUR DEALERSHIP with the money I have already provided? Again, this is just a ploy to get money and I resent the fact that this insurance policy was not explained to me in further detail. 3. Lastly, and in my opinion, most absurd, is I was charged for the fact that my car didn't do well in auction AFTER it was turned in. That's right, I paid off every single payment of that car (and then some when we include the insurance policy that was useless) and I STILL was charged and extra $2,000 because my buy-out would have been around $11,000 and the car sold for $9,000 in auction. When I asked why I would be responsible for this when I paid the car in full they said it was because I turned the my car in (a few weeks) too early and therefore I am subject to any damages lost in auction. Again, they stated this was written in the lease and that they would have "helped me through this had I re-leased from them." All in all I mistook a crooked dealership for a "laid back sales style" and regret that I ever did business with Destination KIA. I feel that their communication in regards to the fine print of my lease were sub-par and they were unhelpful when it came to understanding and rectifying the bogus charges that came months after. As it stands I still owe every penny they asked for. I have now have one week to pay or my credit companies will be notified. When I explained that I couldn't pay the amount in full and would need payment plans they, again, refused to help and said that the full amount would be due. If you are thinking about working with Destination KIA my advice would be to reconsider. More

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