Dave Sambad | Page 67

Fair treatment -- at a cost Manly Honda is among the largest dealerships in Northern California, and the systematic way they process customers is evidence of that. You check in, Manly Honda is among the largest dealerships in Northern California, and the systematic way they process customers is evidence of that. You check in, you get assigned a repair or sales rep, you find out what it's going to cost, you pay, and you're back on the road. It all works smoothly, even if it resembles at times an assembly-line in practice. When I brought my 2009 Fit in for what seemed to be a minor repair, it turned out to need a major engine overhaul -- too expensive for the age and mileage (170K) on the car. The repair rep turned me over to the sales department, and Jesse and Sergio (two mellow, no-pressure reps) helped me find a newer Fit with fewer miles from Manly's own used-car lot. They came down some on the price, not budging on what they offered for my old car, which was hard for me to understand, given that I'd purchased the older Fit at Manly. Though their explanations for not being able to budge seemed pat and rehearsed, I finally conceded, and was then sent to the finance manager, who finalized the sale and sold me on a warranty package (6 years/125K miles), which added about $3K to the total, but would be worth it, he assured me, even if I needed only one major repair. I didn't feel pressured, exactly, but I didn't feel as though the car I was buying was as reliable as I like to think of a Honda as being. More

by Fit Guy Verified Customer Verified Customer

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Beware the optional contracts for this, that, and the other Having previous purchased 5 Honda from Manly over a period of 41 years, plus introducing my sister to Honda in 2009, and she has purchased 3 CRVs from Having previous purchased 5 Honda from Manly over a period of 41 years, plus introducing my sister to Honda in 2009, and she has purchased 3 CRVs from Manly since then, I would have thought that a little more consideration on the price when purchasing a new 2016 CR-V in March of 2017. My previous CR-V was a 2008 purchased in January of 2009. The MSRP was discounted by $3,000 on that purchase. This year the discount was significantly less on a well-equipped model. We are senior citizens and my husband mentioned in our sales process that this would likely by our last car purchase. Unfortunately the finance manager, Dave Sambad, seemed to quickly pick up on that fact and proceeded to warn us that all the exterior paint was now water based latex. No guaranteed that it would not fade, peel, or otherwise degrade much more that the paint on my 2008 CR-V which still looks brand new. However, they have an special policy to protect you and your car paint against such things. Then we heard all about the 130-140 computers in the car, which could possibly crash and cause very expensive repairs. No worry, they have another special policy for that. Be very careful what coverage you want as it becomes very expensive, very careful. Also, regarding the time to complete the transaction: the holdup was with the sales manager. As we were waiting to meet with him, we finally left the dealership and told Jesse (our salesman) that we would come back after lunch. After lunch we were still waiting to meet with the finance manager (who had no one in his office). We finally told Jesse we would be leaving the dealership if we didn't get in to see Sr. Sales Manager Dave Sambad within 15 minutes. We made it to his office within the 15 minutes, only to be in there over an hour. Salesman Jesse was excellent as we considered a number of new 2016s in the morning. But it's somewhat of a brutal day when it takes 5 hours to complete the transaction. More

by PATTIG0 Verified Customer Verified Customer

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Everything good but the financial had not so good surprise Very satisfied working with Doug to make a deal on my Jeep. Still not sure why there have to be several trips to Manager to close out deal, but Doug Very satisfied working with Doug to make a deal on my Jeep. Still not sure why there have to be several trips to Manager to close out deal, but Doug realized I would walk and closed the deal relatively quickly. Financing promised to hold my check for several days awaiting deposit of bonus as I wrote a check for the entire price of the vehicle. Even gave me a receipt that said do not deposit until xx date. However, the check was deposited early and drained my checking account - which was a, not so nice surprise. Then I got a call on my trade in and they told me my wife had to come in and sign the title etc on the trade in. I asked about this when I did the deal and was told that was not necessary. When she went in the person she was supposed to meet was not there and they could not find the paperwork for her to sign. That's it. More

by FarmerJeep Verified Customer Verified Customer

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Still the best Honda This is my second time buying a car from Santa Rosa Honda! Even though it's not the closest Honda dealership to me no one was able to compete with the This is my second time buying a car from Santa Rosa Honda! Even though it's not the closest Honda dealership to me no one was able to compete with their prices, their service, their facility, and quality care. They were so patient with me and worked to make a brand new car fit within my budget. I am so greatful! More

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Best Service EVER! This is my second time working with Ray Martin and he never lets me down. Thank you Ray for all that you do! I shopped online, found the vehicle I wan This is my second time working with Ray Martin and he never lets me down. Thank you Ray for all that you do! I shopped online, found the vehicle I wanted, made a call. Dave was informative and went over the paper work thoroughly. Thanks Dave! 5 stars is well deserved. More

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Dan Thompson I have worked with Dan over several years and always appreciate his honesty and integrity. He is knowledgeable, friendly and has always treated me fa I have worked with Dan over several years and always appreciate his honesty and integrity. He is knowledgeable, friendly and has always treated me fairly. More

by SUERN22 Verified Customer Verified Customer

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QUICK AND EASY Doug was informative and made the process smooth and quick. The experience was relaxed and efficient. The finance manager got us through the paperwork Doug was informative and made the process smooth and quick. The experience was relaxed and efficient. The finance manager got us through the paperwork in record time while the car was being detailed for delivery. More

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the last experience lingers The sales rep was thoughtful, detailed and caring. The rest of the experience left me feeling discounted and scared. I left a message for the sales mg The sales rep was thoughtful, detailed and caring. The rest of the experience left me feeling discounted and scared. I left a message for the sales mgr (via my friend Geoff) three days ago and no reply. Disappointed. More

by GEOFF4 Verified Customer Verified Customer

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Tom Haidet Totally Rocks!!! We needed two CR-V's for our salespeople. Tom took great care of us. The process was easy from start to finish. The price was lowest we found in th We needed two CR-V's for our salespeople. Tom took great care of us. The process was easy from start to finish. The price was lowest we found in the Bay Area. I recommend anybody who needs a car should talk to Tom. More

by WESTON0 Verified Customer Verified Customer

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Another Great Job! Jessie did a great job! This is the 4th Honda that I have bought from Manly Honda and I wouldn't go anywhere else! They do a great job! Jessie did a great job! This is the 4th Honda that I have bought from Manly Honda and I wouldn't go anywhere else! They do a great job! More

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