Dave Seifer | Page 2

I brought my 2019 Ford Ranger in due to persistent harsh shifting, especially between lower gears. I also let the service team know the truck recently underwent front-end collision repair, and that I have M shifting, especially between lower gears. I also let the service team know the truck recently underwent front-end collision repair, and that I have MPP extended protection. The service record shows the engine and transmission mounts were replaced, which I appreciate, but my original shifting concern still remains. What was confusing is that I was told no metal debris or internal transmission issues were found, yet the invoice clearly states: “Transmission pan was not dropped for diagnosis.” Without dropping the pan or inspecting the filter, I don’t understand how the internal condition of the transmission could be confidently evaluated. I also had difficulty getting the vehicle re-checked. Initially, I was told I would need to leave the vehicle for three days with no loaner, which made it nearly impossible to move forward. I ended up having to request management involvement just to get clarity and a path forward. Once I escalated, I was eventually able to get scheduled, and communication improved. However, the main transmission shifting concern still needs to be properly diagnosed, not just assumed to be normal or maintenance-related. I’m simply asking for: • A complete, documented transmission inspection, including dropping the pan and examining the filter. • Transparent communication. • A reasonable solution path under the MPP coverage I purchased. I hope this review encourages a clearer and more thorough diagnostic approach going forward. More

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You have to force them to deal with you the first salesman life to me and wouldn't admit it salesman life to me and wouldn't admit it More

by WMLDDD Verified Customer Verified Customer

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We have bought all of our cars from this dealer and have always had a good experience and were very happy with our purchases. always had a good experience and were very happy with our purchases. More

by LADEEDIAN2 Verified Customer Verified Customer

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I have purchased several vehicles from Van Chevrolet and have had a great experience with everyone. have had a great experience with everyone. More

by MAYNARDSARBER Verified Customer Verified Customer

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The sales personnel and the finance personnel were responsive, knowledgeable, and cooperative. Thank you for your efforts! responsive, knowledgeable, and cooperative. Thank you for your efforts! More

by oliverford219 Verified Customer Verified Customer

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Great experience at ddealership. Great organization and Bret my sales person is exceptional. He is an asset to organization. Great organization and Bret my sales person is exceptional. He is an asset to organization. More

by MONTE10 Verified Customer Verified Customer

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Very professional… never pushy . The service was excellent. Would recommend Dave S for any new car purchase The service was excellent. Would recommend Dave S for any new car purchase More

by AMANATI Verified Customer Verified Customer

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Dave and Tyler were fantastic! They both worked hard to get the job done. I really appreciate it! They both worked hard to get the job done. I really appreciate it! More

by Tiney17 Verified Customer Verified Customer

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Fast and profesional way to do business with clients will always buy vehicles from this dealer always buy vehicles from this dealer More

by blanca.judino Verified Customer Verified Customer

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Everything about my car purchase was a positive experience. It was my second purchase from Van Chevrolet and it won't be my last. experience. It was my second purchase from Van Chevrolet and it won't be my last. More

by MESSAGEMICHAEL Verified Customer Verified Customer

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