David Arel | Page 2

Outstanding Customer Service! I love this Volvo dealership. * Easy to contact someone right away by phone - no waiting in a queue * Direct email address to the Service Rep. Who r I love this Volvo dealership. * Easy to contact someone right away by phone - no waiting in a queue * Direct email address to the Service Rep. Who responds back within the same day! * I can make an appt the same day for a service. *Car loaners are new cars, that I would be interested in purchasing *Car shuttle service to and from work while my car is being serviced. *Free car wash coupon! *Free Kureg coffee with a nice selection Everyone is friendly and engaging when I walk in making eye contact, smiling and willing to help. Im not approached by eager car salesman when Im window shopping, yet they are right there working at their desks ready to answer any questions I may have. The building is well lit and clean. They have a nice waiting room. They dont try to up sell me things I dont need. They only offer whats needed. And dont press when I say no thank you. It's another reason why I drive a Volvo. Im just a regular middle class working guy :) More

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Our experience with this dealership has been all-round superb. Purchasing our Volvo was a pleasant and reasonable process; the service has literally saved our lives. My wife was waiting for a heart transp superb. Purchasing our Volvo was a pleasant and reasonable process; the service has literally saved our lives. My wife was waiting for a heart transplant, when we received "the call" from Mass General Hospital that a match had been found for her. That began my frantic weekly commute between Boston, where my wife transitioned from the hospital to an apartment behind the hospital, and our home in Maine, for the three months of her transplantation and adjustment. On my first commute back home to Maine to be sure everything was ok with our house, warning signals appeared uncharacteristically in our faithful Volvo. The service guys checked me in immediately and turned our car around so fast that no time was lost. They sent me on my way back to Boston saying, "We'll worry about your car, Jack. Now you go worry about your wife." My wife is thriving four years later, and we have continued to receive the same consistently intelligent, loving care from Scarborough Volvo. More

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