David Arias

Town East Ford responded

Thank you for the fantastic review! We appreciate you highlighting both our reliability and the speed of our service. We take pride in getting you back on the road quickly and efficiently. It sounds like David really impressed you with his helpfulness and attentiveness to your needs. We'll be sure to pass on your kind words to him. Knowing our team members are providing excellent customer service is very rewarding. Thank you for choosing Town East Ford! We look forward to seeing you again for your future automotive needs.

Town East Ford responded

Thank you for reaching out and sharing your experience at our service department. We sincerely apologize that you feel the associates were not truthful or transparent with you, and that you were not treated with the respect you deserve. At Town East Ford, we take customer service very seriously and strive to build trust with our customers. It's unacceptable that you feel this way, and we appreciate you bringing this to our attention. To ensure a thorough investigation into this matter and discuss your concerns in detail, we'd like to connect you with Terri Scott. Her email address is Tscott@towneastford.com. Terri is committed to understanding your experience and ensuring all our associates are providing honest and transparent communication. We value your business and apologize again for the negative experience. We look forward to working with you to regain your trust.

Town East Ford responded

We at Town East Ford are delighted to hear you love coming here! Knowing we consistently take good care of you makes our day. We strive to create a welcoming and positive experience for all our customers, so your enthusiasm for Ford and our dealership is truly rewarding. Highly recommending us to others means the world to us! We appreciate you spreading the word. Thank you again for choosing Town East Ford and for recommending Ford. We look forward to seeing you again soon!

Town East Ford responded

Hi Jorge, Thank you for your review. We are pleased to hear that David provided you with great service. Thank you for your kind words and patronage. We look forward to working with you again.