Matthew Haile

Anuj and Matthew took great care of me on this purchase. I greatly appreciate their time & effort. I greatly appreciate their time & effort. More

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Wylie & Matthew were both great to work with. Thanks to them and Rafael Morales, we were able to get the payments where they needed to be to finalize the deal. Thanks to them and Rafael Morales, we were able to get the payments where they needed to be to finalize the deal. More

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Town east ford is the best dealership that I have been to. I am extremely satisfied with the customer service. to. I am extremely satisfied with the customer service. More

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I couldn’t be any happier! Thank you Jeovanni for being friendly, knowledgeable, and professional! If I had to go back and pick any other Dealership to do business with, I woul Thank you Jeovanni for being friendly, knowledgeable, and professional! If I had to go back and pick any other Dealership to do business with, I wouldn’t. The entire team at Town East Ford was so great! They truly made the entire experience such a breeze! More

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Always a pleasure to work with Anuj! ! He’s sold me my 7th car at Town East Ford. They always simplify the process for us. Will definitely keep coming to him. ! He’s sold me my 7th car at Town East Ford. They always simplify the process for us. Will definitely keep coming to him. More

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Very professional, pleasant and helpful. Pleasure doing business here. Buying process was prompt and delivery was quicker than expected. Pleasure doing business here. Buying process was prompt and delivery was quicker than expected. More

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I recently had a very disappointing experience at Town East Ford, located at 18411 Lyndon B Johnson Fwy, Mesquite, Texas, on August 16, 2024. On August 15, 2024, I contacted the dealership about purch East Ford, located at 18411 Lyndon B Johnson Fwy, Mesquite, Texas, on August 16, 2024. On August 15, 2024, I contacted the dealership about purchasing a car listed on their website. Over the phone, I was assured that the online price would be the final price. My husband and I then drove over an hour to the dealership on August 16, 2024. Upon arrival, we were shown two Ford Bronco Sports and a Ford Escape. After test driving the Ford Escape, we decided to proceed with its purchase due to the current interest rate incentive from Ford. However, when we began the paperwork, the salesman, Matthew Haile, presented a price that was significantly higher than the one listed online. He explained that dealer add-ons accounted for the additional $3000. While we did not like this, we accepted it. Despite our acceptance, we insisted that the original price match the online listing. Our goal was not to haggle the price but to pay the price advertised on Town East Ford’s website. After several rounds of negotiation, we were finally offered the online price plus $75 plus the $3000 additions that they said were required. Matthew then asked us to sign a document that did not reflect the final agreed-upon numbers. We refused and requested a new printout with the correct figures. This request seemed to anger Matthew, who left and returned with his manager. The manager, who was also visibly upset, rushed us through the process, citing his need to get home to his children. Despite his rudeness, we signed the document with the correct numbers. As we were discussing our down payment amongst ourselves, Matthew returned and began yelling at us, accusing us of not trusting him and manipulating the numbers. He claimed to feel disrespected. My husband attempted to calm the situation by complimenting Matthew and thanking him for his knowledge. However, Matthew continued to berate us. This belligerent behavior occurred after we had already agreed on a price and were ready to pay. When I asked why he was upset, he told us that we could leave if we didn’t like the situation. We got up to leave, and Matthew stood up and started yelling some more and acted like he wanted to fight. My husband looked at him and loudly said, “Cut It,” and Matthew backed down. Consequently, we left without purchasing the car. This experience has left us deeply disappointed and questioning our loyalty to Ford, despite currently owning three other Ford vehicles and several other Ford vehicles in the past. The unprofessional behavior and hostile environment displayed by both Matthew and his manager suggest that this is a cultural issue within this dealership. Furthermore, the practice of advertising a price online and then inflating it with undisclosed add-ons constitutes false advertising and is a violation of consumer protection laws. We should not be treated this way when we are trying to make a purchase. I hope that by bringing this to your attention, you can take the necessary steps to improve customer service and ensure that future customers have a more positive experience. More

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They were all very knowledgeable, professional and kind. They worked with me to make sure I got the deal that worked best for me. They worked with me to make sure I got the deal that worked best for me. More

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Good staff, good deal, good experience! I would recommend them to my friends. I was able to trade my 2023 for a 2024 and still able to get a great deal! I would recommend them to my friends. I was able to trade my 2023 for a 2024 and still able to get a great deal! More

by SCA10 Verified Customer Verified Customer

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Kevin and Matthew were great! They were super knowledgable and friendly. I was comfortable with them while I made my purchase. They were super knowledgable and friendly. I was comfortable with them while I made my purchase. More

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