David Bonilla | Page 11

Made appt for an oil change and tire rotation and spent 2 hrs waiting because they fixed recalls without my permission. Was not updated until I went out to ask what was taking so long. Was late for my schedu hrs waiting because they fixed recalls without my permission. Was not updated until I went out to ask what was taking so long. Was late for my scheduled plans as I didn't plan for recall fixes. It'll be a while before I come back to this location. More

by KATFAWE Verified Customer Verified Customer

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He explained everything to me as what needed to be done. He was very through. He was very through. More

by DAPANDGMP Verified Customer Verified Customer

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Good service. Courteous staff. I go here for all of my 2019 Toyota Corolla Hatchback maintenance issues. Courteous staff. I go here for all of my 2019 Toyota Corolla Hatchback maintenance issues. More

by none23 Verified Customer Verified Customer

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They're always friendly and knowledgeable. They explain everything in an easy to understand way. They explain everything in an easy to understand way. More

by DBONILLA00 Verified Customer Verified Customer

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My problem isn’t with the people who you meet in the service center per se. They are just chirping the lines they are told to say. My issue is the gaslighting that occurs because of it. I am a service service center per se. They are just chirping the lines they are told to say. My issue is the gaslighting that occurs because of it. I am a service engineer I know the games I play stupid when I’m there to see how things are handled. Toyota has recalled 102000 engines to the Toyota tundra. My tundra has been idling rough for last 30k miles. It’s embarrassing having people in and I have to make excuses that it’s a “cleaning” cycle which the engines do but it’s not the problem. I have been a huge fan of Toyota my whole life. I have owned a tundra from each generation. This one is by far the worst. This is compounded by the 600 dollar every 40k miles spark plug change requirement. I was told it’s because of the turbo engine which is not true. It is for emissions requirements that Toyota set. I was told it’s should help the idling. It has not. This is the roughest V6 I’ve driven in the last 15 years. Toyota is dragging their feet on the fix, not the dealerships fault I get that but don’t gas light me. I’m not a 60 year old who doesn’t know anything about cars. Spark plugs that cost 16 dollars on from Toyota shouldn’t cost 22.99 on top of 450 dollars for an hour of labor. I work on million dollar pieces of much more advanced equipment than a truck and we charge 250 an hour. It should not cost 600 dollars to change 6 spark plugs I don’t care if you have to remove half the top end to get to it. Then don’t turn around and hold my paid extended warranty hostage if I don’t get it. To wrap this all up I came in for my 45k mile maintenance. I was at 47350 so I got the oil change since I was more in the middle between a 5 and 10k interval. I came in for my 40k maintenance all to Ziegler and was not told about the spark plugs once. So there’s Ziegler not conforming to the schedule. On top of all this my “skid plate” was reattached by what I assume was a malnourished butterfly because it fell almost completely off within 100 miles. The resolve from Zeigler to my tore up “skid plate” we can just reattach it for you. How about next time replace it because it was the mechanic who screwed that up there last time. Also this time I checked under the hood because my faith has been dashed from last time I found a magnetic strip used to hold screws sitting half dangling near my radiator fan. Ask for pictures id love to return it to the mechanic who left it in there and potentially could have caused damage to something in my engine bay More

by briesemeisterd Verified Customer Verified Customer

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When I called to make my appointment the person I spoke to knew exactly what repair I was coming in for. She set the appointment out to the middle of the following week to allow time to get the parts in st to knew exactly what repair I was coming in for. She set the appointment out to the middle of the following week to allow time to get the parts in stock. When I showed up the parts were not in stock. More

by john_pyro Verified Customer Verified Customer

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Very unprofessional a didn’t like his attitude when he talked to me! Everytime I go in I get him. He’s definitely always trying to sell me something when my car doesn’t need it!! I bought my car in Februa talked to me! Everytime I go in I get him. He’s definitely always trying to sell me something when my car doesn’t need it!! I bought my car in February of this year and it needed a water pump and needed new filter and went a check it a changed it but it didn’t need it. Always trying to make a sell is good but why lie to someone. Do better David do better!! More

by COUNTRYSASS8633 Verified Customer Verified Customer

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Linda is awesome! Always great’s you with a big smile, answers all your questions. Always great’s you with a big smile, answers all your questions. More

by Carol Verified Customer Verified Customer

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I left with a burnt out taillight and the usual inspection that you do was never done. I then had to go somewhere else to get it replaced. inspection that you do was never done. I then had to go somewhere else to get it replaced. More

by Jk Verified Customer Verified Customer

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Service center staff is professional, helpful, and patient. I will be bringing my vehicle back for service here patient. I will be bringing my vehicle back for service here More

by Leobeeandme Verified Customer Verified Customer

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