David Castro

Staff is very nice and helpful; facilities are clean; waiting lounge is nice and comfortable, and they offer coffee and water. waiting lounge is nice and comfortable, and they offer coffee and water. More

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Great experience. Highly recommend this dealer. Quick, thorough, friendly, and they washed my car on top of it! Highly recommend this dealer. Quick, thorough, friendly, and they washed my car on top of it! More

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Drop off and pickup were seamless. David communicated well with me regarding the repairs needed. My questions were answered and I did not feel rushed. David communicated well with me regarding the repairs needed. My questions were answered and I did not feel rushed. More

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I had my car serviced yesterday and the it couldn't have gone more smoothly. Dave took care of me and he is a true pro. Best service ever. gone more smoothly. Dave took care of me and he is a true pro. Best service ever. More

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Since 2020 I have been taking my car to Culver City Volvo to get serviced. My service advisor David Castro has always been courteous and knowledgeable about my car. I wouldn’t have my car serviced anywhere e to get serviced. My service advisor David Castro has always been courteous and knowledgeable about my car. I wouldn’t have my car serviced anywhere else but with David. More

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David and the service dept were all exceptional. The Receptionist at the front desk was extremely knowledgeable, provided info on the service dept, and knew about the SUV in the showroom I asked ab The Receptionist at the front desk was extremely knowledgeable, provided info on the service dept, and knew about the SUV in the showroom I asked about and went beyond to give me info. More

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Thank you Bryant and the service department for taking care of me and my issues with the car, Bryant thank you again for always being available for me care of me and my issues with the car, Bryant thank you again for always being available for me More

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I purchased a 2025 vehicle in October and have already brought it in 3–5 times for the same unresolved infotainment issue. I was just there again Thursday, and the problem still isn’t fixed and asked if I brought it in 3–5 times for the same unresolved infotainment issue. I was just there again Thursday, and the problem still isn’t fixed and asked if I could leave my vehicle overnight. What’s most frustrating is the lack of support. There are no loaner cars available (“first come, first serve”) I have been there before 8am on some occasions, so who gets the first come, first serve loaners when I am there in the mornings, this leaves me without transportation while my car is in service for a full day. I’ve even called to say the repair doesn’t need to be done immediately, I’m flexible with timing, but I do need a loaner. Despite that, I haven’t been able to get any real support. It’s especially frustrating because I’ve had great service experiences at Culver City Mazda, while this has been the opposite with Culver City Volvo. Repeated visits for the same issue with no resolution and no reliable transportation support is the standard. Also, the rideshare policy is now one-way only. I rely on my vehicle for work, and this is not a reasonable solution nor do I have anyone flexible to work with regardless of my patience. Also no return messages or calls despite leaving them. More

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Was able to take my car in without an appointment Got my cars recall done in less then a day my cars recall done in less then a day More

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I’ve been working with Culver City Volvo for five years now, maintaining my 2010 Volvo XC 70. The service has been excellent. At this time, I would like to acknowledge the tremendous care and knowledge now, maintaining my 2010 Volvo XC 70. The service has been excellent. At this time, I would like to acknowledge the tremendous care and knowledge by one specific person: David C. Castro Service Advisor - Culver City Volvo I hope he is well taken care of and at the very least offered a bonus for his dedication in customer care. More

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