David Castro

David and the service dept were all exceptional. The Receptionist at the front desk was extremely knowledgeable, provided info on the service dept, and knew about the SUV in the showroom I asked ab The Receptionist at the front desk was extremely knowledgeable, provided info on the service dept, and knew about the SUV in the showroom I asked about and went beyond to give me info. More

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Thank you Bryant and the service department for taking care of me and my issues with the car, Bryant thank you again for always being available for me care of me and my issues with the car, Bryant thank you again for always being available for me More

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I purchased a 2025 vehicle in October and have already brought it in 3–5 times for the same unresolved infotainment issue. I was just there again Thursday, and the problem still isn’t fixed and asked if I brought it in 3–5 times for the same unresolved infotainment issue. I was just there again Thursday, and the problem still isn’t fixed and asked if I could leave my vehicle overnight. What’s most frustrating is the lack of support. There are no loaner cars available (“first come, first serve”) I have been there before 8am on some occasions, so who gets the first come, first serve loaners when I am there in the mornings, this leaves me without transportation while my car is in service for a full day. I’ve even called to say the repair doesn’t need to be done immediately, I’m flexible with timing, but I do need a loaner. Despite that, I haven’t been able to get any real support. It’s especially frustrating because I’ve had great service experiences at Culver City Mazda, while this has been the opposite with Culver City Volvo. Repeated visits for the same issue with no resolution and no reliable transportation support is the standard. Also, the rideshare policy is now one-way only. I rely on my vehicle for work, and this is not a reasonable solution nor do I have anyone flexible to work with regardless of my patience. Also no return messages or calls despite leaving them. More

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Was able to take my car in without an appointment Got my cars recall done in less then a day my cars recall done in less then a day More

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I’ve been working with Culver City Volvo for five years now, maintaining my 2010 Volvo XC 70. The service has been excellent. At this time, I would like to acknowledge the tremendous care and knowledge now, maintaining my 2010 Volvo XC 70. The service has been excellent. At this time, I would like to acknowledge the tremendous care and knowledge by one specific person: David C. Castro Service Advisor - Culver City Volvo I hope he is well taken care of and at the very least offered a bonus for his dedication in customer care. More

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David and Culver City Volvo are great as usual. The service is top notch and they are very communicative. The service is top notch and they are very communicative. More

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David Castro the service advisor went the extra mile and the Sales and Service Teams went out of their way to locate a loaner car for me I much appreciate the Sales and Service Teams went out of their way to locate a loaner car for me I much appreciate More

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The check-in process was seamless, the estimated time to complete accurate, and the online payment option appreciated. Thank you! complete accurate, and the online payment option appreciated. Thank you! More

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Service said I had a huge oil leak costing over 1000 dollars. Second shop looked and there was no leak and they said there was so much oil spilled to look like it was leaking that they couldn’t even tel dollars. Second shop looked and there was no leak and they said there was so much oil spilled to look like it was leaking that they couldn’t even tell at first. More

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Excellent service. Martin has greatly helped with my vehicle. You can count on Martin to get your vehicle issue resolved on time. Very knowledgeable. Culver City Volvo Martin has greatly helped with my vehicle. You can count on Martin to get your vehicle issue resolved on time. Very knowledgeable. Culver City Volvo is my go-to Volvo dealer. I highly recommend Culver City Volvo. More

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