I have had a horrible experience at this dealership.
They refuse to ever give a loaner and it takes hours to get anyone to repond to my calls/texts.
They refuse to ever give a loaner and it takes hours to get anyone to repond to my calls/texts.
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by sbob
Apr 28, 2026 -
Culver City Volvo Cars responded
Thank you for sharing your feedback. We’re very sorry to hear about the communication delays and your frustration regarding loaner vehicle availability. We understand how important timely responses and reliable transportation support are during service visits, and we regret that your experience did not reflect that. Your comments have been shared with our team for review, and we appreciate you taking the time to let us know.
Quick and easy, Josh was super helpful with getting
everything sorted for my annual maintenance. Took less time than originally anticipated as well. Really appreciate the friendly and prompt service. T
everything sorted for my annual maintenance. Took less time than originally anticipated as well. Really appreciate the friendly and prompt service. Thanks!
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by xXmebo23Xx
Service Price Transparency
Apr 28, 2026 -
Culver City Volvo Cars responded
Thank you so much for the great feedback! We’re glad to hear Josh made your annual maintenance quick, easy, and stress-free, and that everything was completed faster than expected. It’s great to know you appreciated the friendly and prompt service as well.
We truly appreciate your trust in Culver City Volvo Cars and look forward to seeing you again next time!
Video review of service items completed was a pleasant
surprise. Best service experience I have ever had at a dealership.
surprise. Best service experience I have ever had at a dealership.
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by braves1960
Service Price Transparency
Apr 03, 2026 -
Culver City Volvo Cars responded
Thank you for sharing your experience! We’re thrilled to hear that the video review of your service items was a pleasant surprise and that you had your best service experience ever at a dealership. Providing clear, transparent service is what we strive for, and your feedback means a lot. We appreciate you choosing us and look forward to assisting you again!
I’ve been working with Culver City Volvo for five years
now, maintaining my 2010 Volvo XC 70. The service has been excellent.
At this time, I would like to acknowledge the tremendous care and knowledge
now, maintaining my 2010 Volvo XC 70. The service has been excellent.
At this time, I would like to acknowledge the tremendous care and knowledge by one specific person: David C. Castro
Service Advisor - Culver City Volvo
I hope he is well taken care of and at the very least offered a bonus for his dedication in customer care.
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by STUDIO0
Service Price Transparency
Mar 20, 2026 -
Culver City Volvo Cars responded
Thank you for sharing your experience and loyalty over the past five years! We’re thrilled to hear that David has provided such exceptional care, knowledge, and dedication as your Service Advisor at Culver City Volvo Cars. It’s wonderful to know his efforts have made your visits seamless and enjoyable. We’ll be sure to pass along your kind words to David, recognition like this means a lot! Thank you again for trusting us with your Volvo, and we look forward to many more years of excellent service.
I came in expecting a normal dealership service visit,
and instead I received the most fabulous automotive experience of my life.
From the moment I walked in, the energy was immaculate. My Volvo was trea
and instead I received the most fabulous automotive experience of my life.
From the moment I walked in, the energy was immaculate. My Volvo was treated like the Scandinavian queen she is. Every concern I had was handled with the precision of a Formula 1 pit crew and the flair of a Broadway finale.
Honestly, if customer service had a runway, this employee would be strutting down it in six-inch heels while holding a torque wrench.
They explained everything clearly, kept me updated, and somehow made getting my car serviced feel like a VIP spa day for vehicles. I left with my Volvo running perfectly and my mood elevated to levels previously reserved for Pride parades and espresso martinis.
If every dealership employee had Josh's level of charm, competence, and unapologetic sparkle, the automotive industry would be unstoppable.
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by ragray86
Service Price Transparency
Mar 16, 2026 -
Culver City Volvo Cars responded
Wow! Thank you for such a fun and glowing review! 😄✨
We’re thrilled to hear that Josh and the team at Culver City Volvo Cars made your service experience feel like a VIP spa day for your Volvo. From precise care to clear communication, it sounds like Josh delivered exactly the kind of exceptional service we strive for.
Your words will definitely make Josh’s day, and we love that your Volvo left running perfectly while your mood got a serious boost too! 🚗💫
We can’t wait to welcome you back for your next service, hopefully, another six-star experience on the “automotive runway”!
I recently took my car in for service and had the
pleasure of working with Josh. He made the entire process seamless from start to finish. He was professional, kept me updated on the progress of my v
pleasure of working with Josh. He made the entire process seamless from start to finish. He was professional, kept me updated on the progress of my vehicle, and ensured everything was completed on time. It’s rare to find such high-quality customer service, I’ll definitely be asking for him again next time!
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by Andrea Gray
Service Price Transparency
Mar 16, 2026 -
Culver City Volvo Cars responded
Thank you for sharing your experience, Andrea!
We’re thrilled to hear that Josh provided seamless, professional service and kept you updated throughout your visit at Culver City Volvo. It’s wonderful to know that his attention to detail and high-quality customer care made such a positive impression.
We’ll be sure to pass along your kind words to Josh, and we look forward to assisting you again next time!
Excellent dealer.
Efficient check
In and process. I’ll
Never choose another dealership after utilizing them for the last year.
Efficient check
In and process. I’ll
Never choose another dealership after utilizing them for the last year.
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by Sammazar
Service Price Transparency
Mar 11, 2026 -
Culver City Volvo Cars responded
Thank you for sharing your experience!
We’re thrilled to hear that your visits to Culver City Volvo have been so positive and efficient. Your loyalty means a lot, and we’re honored that you’ve chosen to stick with us for the past year!
We look forward to continuing to provide excellent service for all your Volvo needs.
This dealership has taken such good care of me since I
got my Volvo here four years ago. Just recently I had an issue with the transmission, it was a big deal. And I was super worried because my three yea
got my Volvo here four years ago. Just recently I had an issue with the transmission, it was a big deal. And I was super worried because my three year warranty had ended. However, Josh opened a case for me with Volvo to prove that I did not mess up my transmission. I have been faithful with maintenance and dedicated to caring for my car. Had it not been for Josh I would have spent more money than I am willing to share here. Not only did he have the Volvo dealership fix my car entirely, but it was done quickly and efficiently, and he was very good about checking in with me and letting me know the status. He also provided me with a loaner for the time that I didn’t have my car. I felt very taken care of and the customer service was above and beyond. I’m so glad that Josh was there for me and I know whoever has Josh assist them, this person will be in good hands. Thank you so much Josh for all your hard work.
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by sophiadibs
Service Price Transparency
Feb 23, 2026 -
Culver City Volvo Cars responded
Thank you so much for sharing your experience and for trusting us with your vehicle over the past four years at Culver City Volvo Cars.
We understand how stressful a transmission issue can be, especially just outside of warranty, and we’re so glad Josh was able to step in and advocate on your behalf with Volvo Cars. Your commitment to maintaining your vehicle absolutely matters, and we’re happy that effort helped support your case.
It’s wonderful to hear that Josh kept you informed every step of the way, arranged a loaner, and ensured the repair was completed quickly and efficiently. Providing that level of care and communication is exactly what we strive for, and we’re thrilled you felt supported throughout the process.
We truly appreciate your loyalty and your kind words about Josh. We’ll be sure to share this with him and the team. Thank you again for being part of the Culver City Volvo family!
Service was excellent repairs needed was explained
perfectly and car was ready when promised. No complaints at all
perfectly and car was ready when promised. No complaints at all
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by dee123
Service Price Transparency
Feb 19, 2026 -
Culver City Volvo Cars responded
Thank you for the fantastic feedback!
We’re thrilled to hear that your service experience was excellent, with repairs clearly explained and your car ready right on time. Delivering reliable, transparent service is exactly what we strive for at Culver City Volvo.
We truly appreciate your trust and look forward to serving you again!
Service said I had a huge oil leak costing over 1000
dollars. Second shop looked and there was no leak and they said there was so much oil spilled to look like it was leaking that they couldn’t even tel
dollars. Second shop looked and there was no leak and they said there was so much oil spilled to look like it was leaking that they couldn’t even tell at first.
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by jayblake5501
Service Price Transparency
Feb 10, 2026 -
Culver City Volvo Cars responded
Jay, thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating it can be to feel uncertain about recommended services or pricing. We strive to provide transparent information so our guests can make informed decisions, and your comments have been shared internally for review. We appreciate you taking the time to let us know.
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