David Cuglietto

🚨 WARNING: One of the Worst Service Experiences – Stay FAR Away from Route 46 Chrysler Jeep Dodge (Little Falls, NJ) This is by far the worst experience I’ve ever had with a service department, and I f FAR Away from Route 46 Chrysler Jeep Dodge (Little Falls, NJ) This is by far the worst experience I’ve ever had with a service department, and I feel a responsibility to share it to help others avoid the same costly mistake. My experience with the service manager Dave at this dealership was filled with lies, negligence, overcharging, and disrespect from beginning to end. I brought in my 2019 Dodge Ram due to strange noises. Dave fresco told me the flexplate was damaged and quoted me $1,981.77 for the repair. I was also charged $350 for a diagnostic, which he claimed would include a full check of the engine, transmission, and related systems if I approved the repair. I left my van with them for three days, expecting professional service. When I called their own parts department during that time, I was told the flexplate costs just $129. Yet, I was charged nearly $2,000 for that part and basic labor — no additional repairs were performed. After picking up the van and driving it for just 72 hours, the transmission began slipping. I returned to speak to Dave fresco, and he literally told me to “keep driving it — it’ll get better.” I’m not a mechanic, which is why I brought it to a dealership in the first place. I trusted them to do the job right. A few weeks later, my transmission completely failed. I asked for the promised diagnostic report — and Dave fresco casually said, “We don’t have one.” He admitted their “diagnosis” was just someone “listening to the engine.” That is not a diagnostic. That is a scam. Worse yet, I discovered from a third-party certified shop that the transmission had NO FLUID in it. Yes, they forgot to refill the transmission fluid after removing it to access the flexplate. The technician even showed me metal shavings in the oil after refilling it — likely due to damage caused by running the transmission dry for over a month. This wasn’t just sloppy work — it was negligence that destroyed my transmission. To this day, my van has been sitting dead in my driveway for over 2.5 months. I’ve had to rent a vehicle just to keep my business running. I called Dave over 10 times, left voicemails — not a single response. Not once did he stand up, take accountability, or offer any resolution. In fact, he wouldn’t even stand up from his chair to speak to me face-to-face. He gave me attitude like I was bothering him. I’ve since called multiple reputable mechanics and dealerships, all of whom confirmed that the same repair should’ve cost between $700–$800, completed same day, and included proper testing and diagnostics. None of them could believe what I was charged for what little was done. 🔴 Dave fresco is unprofessional, dishonest, and should not be allowed near a customer service desk. 🔴 Route 46 Chrysler Jeep Dodge is disorganized, negligent, and willing to take your money without doing the job right. 🔴 They left me with a destroyed vehicle, no support, no accountability, and thousands of dollars in damages. Please take my advice and STAY AWAY from this dealership. They took my hard-earned money, caused major damage to my business vehicle, and then completely disappeared. Shame on you, Dave fresco. You are the worst representative of customer service I’ve ever dealt with in my life. I hope this review helps prevent others from falling into the same trap. More

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The best team to work with! ! Will be back for any future purchases I may have. ! Will be back for any future purchases I may have. More

by alexiscarav Verified Customer Verified Customer

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Perfect to perfection Treat you like family to your every need Keep up the great work team every need Keep up the great work team More

by ahmie1221 Verified Customer Verified Customer

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They did a good job although the price of an oil change went from $60 to $90 in a couple of months. Other than that the place is nice and the wait wasn't too long. went from $60 to $90 in a couple of months. Other than that the place is nice and the wait wasn't too long. More

by joeyshehadi Verified Customer Verified Customer

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Always courteous and provides mw great service and advice about my vehicle. Love this place about my vehicle. Love this place More

by MARSHMELLOW0309 Verified Customer Verified Customer

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The team is very friendly and professional. The ability for Saturday appointments is great and convenient. The ability for Saturday appointments is great and convenient. More

by CDRAGONE0 Verified Customer Verified Customer

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Needs to be more upfront and honest about the diagnosis of your vehicle point blank period. of your vehicle point blank period. More

by TANDREWS127 Verified Customer Verified Customer

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Best dealership there is! The staff was wonderful and really showed me the best options The staff was wonderful and really showed me the best options More

by noassagi Verified Customer Verified Customer

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Friendly service. Staff was very informative and pleasant. I left the dealership very satisfied. A+ Staff was very informative and pleasant. I left the dealership very satisfied. A+ More

by RWRIGHT23 Verified Customer Verified Customer

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Very knowledgeable excellent workmanship and patient with the customers. Also the place is very comfortable we love it there We bought over five trucks and probably going to get another one. Thank you the customers. Also the place is very comfortable we love it there We bought over five trucks and probably going to get another one. Thank you More

by BIGJIMSCLEANUPS Verified Customer Verified Customer

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