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David Del Cristo
David Del Cristo | Page 41
Service Department Assistant Manager
Rockland Chrysler Dodge Jeep RAM
60 NY-304
Nanuet, NY 10954
423 Reviews
423 Reviews
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423 Reviews of David Del Cristo
February 23, 2022
Bad experience going there for same issue three times. Unfriendly customer service. They suppose to clean the car after serving and didn’t happen. Unfortunately very unpleasant experience. Unfriendly customer service. They suppose to clean the car after serving and didn’t happen. Unfortunately very unpleasant experience. More
by HASAHEART
Verified CustomerOther Employees Tagged: Kevin Leahy
February 08, 2022
Came in for an oil change, they were very quick and attentive. No issues on my end. Everybody was very helpful and friendly. Would definitely recommend this dealership to friends and family! attentive. No issues on my end. Everybody was very helpful and friendly. Would definitely recommend this dealership to friends and family! More
by MLAPORTA1355
Other Employees Tagged: Kevin Leahy
January 27, 2022
We went in for service for a Uconnect screen going blank in cold weather. Service found a problem and ordered gateway module. Installed and still not working according to service dept. They gave the car ba in cold weather. Service found a problem and ordered gateway module. Installed and still not working according to service dept. They gave the car back to my daughter (who picked up) without checking it. The ENTIRE dashboard was taken out and left on my passenger seat. I have pix to prove it. I had to bring the car back in next morning to fix. It was put back, but now no USB worked, stop start feature, no Uconnect screen nothing, I was told this was normal since the entire screen failed. I brought the car in for "intermittent" problem, but received it back completely broken. Called service dept back many times without a callback. They began ignoring our calls. Reported to chrysler customer service and opened a case. After a week we get a call the whole screen was in stock. Brought back and this was repaired. BUT the replacement screen was NOT NEW because when i called to reactivate my Sirrius XM satellite, and gave them my serial # & other info, they said it was associated with another account. Evidently the screen is refurbished. This is a 2021 Grand Cherokee. I would have expected new parts to be installed, no? Needless to say I am extremely unhappy with the experience. Would i recommend this car & service center to my friends? Not sure at this point. I wasted HOURS of my time chasing people for something that should have been handled differently from the get-go. I also lost many of the inherent safely / comfort feature of the car during this time (backup camera, among other uconnect screen features like auto temp, seat heat etc) Would love for someone in an actual management position to call us and explain how that happened and what you would like to do to make it right so I would feel comfortable recommending Jeep & Dealership to anyone i speak to about it. More
by markdemartini304
Other Employees Tagged: Alan my service rep.
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