David Dembrosky | Page 4

BMW airbag recall also asked for visual inspection of my car I originally called to find out about my recall b/c I bought the car privately and the person I bought it from changed the steering wheel from what wa I originally called to find out about my recall b/c I bought the car privately and the person I bought it from changed the steering wheel from what was originally in the car I told this to the person I spoke to, too see if there would be a issue and I was told that they might not be able to do it b/c it wasn’t the original steering wheel for the car. So I called again at a later date to make an appointment to have the recall done also asked about a visual inspection of my car b/c my inspection is out in March 2020. I know BMW’s aren’t cheap to fix so I could figure out what kind of money I’m gonna need and/or parts I’m gonna need to replace so I can fix what I can before inspection. When I got to Tompson BMW for my appointment i parked my car up and as I was walking to go in I was told I couldn’t park my car there and had to pull up in the valet line so i went back to my car and pulled into the valet line and went inside. When I got to the customer service desk I told them what the car was there for a recall and visual inspection. They asked if I wanted my car washed and detailed while I was there I told them no. I waited for probably a hour and a half to 2 hours. The recall was taken care of or at least to my knowledge b/c I was told it was one side airbag was replaced and not any of the others and when I asked for my inspection print out I was given an excuse that all the lifts were being used and that they couldn’t do the visual inspection. The vibe I got from it was b/c they were doing free work that they didn’t do it b/c they weren’t making any money from me that day. I got to my car and they washed my car and detailed it when I didn’t want that done now I’m not gonna complain about it but at the same time I am b/c of principle I told them I didn’t want it done and they did it anyway. What would happen had it been they found something wrong and I told them no it’s ok I’ll fix it and they do it anyway that’s the principle I’m getting at. My driver window was not working properly already before going there for service and someone who was in my car moved the window. I know this b/c my window is now not closed properly or completely and now I have to deal with a constant buffeting and the sound of wind whistling while driving b/c it wasn’t put back properly to the way I had it before I took it in for service. The whole time of being there I felt unwelcome and like my business wasn’t wanted there like I was beneath everyone that worked there. While waiting for my car I went over to the little shop of BMW items that they had for sale and I felt watched like they thought I was gonna steal something. I don’t remember names so I’m just randomly selecting employees b/c it’s required for me to select employees in order for me to submit my review. This reflects on the whole place and not just one person b/c like I said I can’t recall names and I don’t care to recall the names b/c of my experience there. I will not be returning to Tompson and won’t be recommending them to anyone. More

by Mcj41187 Verified Customer Verified Customer

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Always excellent experience there I'm always feeling welcome and they do make it fun too! I keep coming back because I know they'll take care of us! I'm always feeling welcome and they do make it fun too! I keep coming back because I know they'll take care of us! More

by LIGHTHOUSEMOON Verified Customer Verified Customer

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Great service Very pleased with the service, service advisors and all staff at Thompson BMW. Very friendly and personable. Great communication and updates on my ve Very pleased with the service, service advisors and all staff at Thompson BMW. Very friendly and personable. Great communication and updates on my vehicle status. More

by BSGOLD124 Verified Customer Verified Customer

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Premier Customer Experience!!!! Rob was a great person to deal with during this sale. He was very knowledge and did exactly as he stated. There were no surprises thru out the whole Rob was a great person to deal with during this sale. He was very knowledge and did exactly as he stated. There were no surprises thru out the whole process. Not only did he help me buy the car but he also did a great job following up on everything as well. Very pleased and surprise. I live 200miles away but it was well worth the drive not only for the car but also for the experience. Everybody at the dealer was great. Highly recommend this dealer because of people like Roger and the rest of the staff. I will definitely reach out to Rob when the time comes to buy another car. Still amazes at the service let alone the awesome deal on the car!! Thank you Rob and Thompson BMW STAFF!!! More

by AATHABET Verified Customer Verified Customer

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Review Denis was extremely helpful considerate & pleasant We didn’t have pressure from anyone All in all it was a good experience made very easy by Dennis th Denis was extremely helpful considerate & pleasant We didn’t have pressure from anyone All in all it was a good experience made very easy by Dennis thanks More

by JCARTER210 Verified Customer Verified Customer

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Didnt keep the appoinment time. Usually service is good. But this time I had bad experience. Didnt keep the appoinment time They were suppose to drop my car. But a lady said I have Usually service is good. But this time I had bad experience. Didnt keep the appoinment time They were suppose to drop my car. But a lady said I have to wait for long time. I had to get a ride. leave my work to get the car! More

by AKTERRASHIDA89 Verified Customer Verified Customer

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Thank you car Was dropped off the night before. I called the following morning and they were already on top of the issue and had it fixed before the end of the car Was dropped off the night before. I called the following morning and they were already on top of the issue and had it fixed before the end of the business day. Was very happy to get the car back so soon. More

by dlprest Verified Customer Verified Customer

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Purchased a 2015 BMW 3 series Jayne Carbonetta was fantastic Jayne listens to needs and concerns and has excellent follow up skills. I am bringing her a new customer for a 2109 x1. Jayne Carbonetta was fantastic Jayne listens to needs and concerns and has excellent follow up skills. I am bringing her a new customer for a 2109 x1. Dave Dombroski was also excellent as well as Anthony Napoleon. I will highly recommend Thomson and the entire organization for a great car buying experience.. Great Team!! Thank you. More

by MARKKIMBERLY56 Verified Customer Verified Customer

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Taken back! I purchased a 2016 Gmc k2500 Denali. Excellent vehicle love the truck already. The first day we received heavy rain the truck leaked less then a week I purchased a 2016 Gmc k2500 Denali. Excellent vehicle love the truck already. The first day we received heavy rain the truck leaked less then a week after purchasing it. Took it to a local repair shop to find that the cab light had a very small crack allowing the water to enter the vehicle. After speaking with Thompson nobody would offer help in replacing a $100 light that leaked a week later. Not for nothing but I did just purchase a $53,000 vehicle from them and the least they could do would replace a $100 light. Very disappointed for a dealer ship with a good reputation. More

by Rscott179 Verified Customer Verified Customer

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John McDonald my service rep is exceptional. John McDonald is very knowledgeable & I always feel he is looking after my best interest & what’s best for my car. He always keeps me informed every s John McDonald is very knowledgeable & I always feel he is looking after my best interest & what’s best for my car. He always keeps me informed every step of the way. More

by ctbwade Verified Customer Verified Customer

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