David went above and beyond to help me purchase the car I
wanted. He even let me drive the car home so my husband could test drive it! We are very happy with our purchase and had my local mechanic check it o
wanted. He even let me drive the car home so my husband could test drive it! We are very happy with our purchase and had my local mechanic check it out and confirmed it was a great car.
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by cloechin
Verified Customer
Verified Customer
May 05, 2026 -
Koons Arlington Toyota responded
It’s wonderful that David helped you find the used Toyota Corolla Cross you wanted and arranged a home test drive for your husband. We’re glad your local mechanic confirmed it was in great shape. Thank you for choosing us, and enjoy your new Toyota Corolla Cross.
It was pleasure working with David.
He promptly addressed any questions I had, by phone, text, and in person, and ensured the experience was positive throughout.
He promptly addressed any questions I had, by phone, text, and in person, and ensured the experience was positive throughout.
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by carlos_navarrete
Verified Customer
Verified Customer
May 03, 2026 -
Koons Arlington Toyota responded
It’s great to know David kept you informed by phone, text, and in person throughout your experience. Thank you for choosing us for your used Toyota 4Runner. We look forward to seeing you again.
It was a good experience for me.
Atmosphere was friendly. My car was ready for me.
Atmosphere was friendly. My car was ready for me.
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by zoia.zubenko
Verified Customer
Verified Customer
Apr 20, 2026 -
Koons Arlington Toyota responded
David and the rest of our team are glad your Mazda was ready promptly and that you enjoyed our friendly atmosphere. Let us know if we can help in the future.
I was warm reception,my credit score checked and the
arrangement for insurance coverage was done. The transaction was timely and I was very satisfied.
arrangement for insurance coverage was done. The transaction was timely and I was very satisfied.
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by uchowed
Verified Customer
Verified Customer
Mar 07, 2026 -
Koons Arlington Toyota responded
It’s great to hear our team greeted you warmly, handled your credit check and insurance arrangements promptly, and completed the transaction smoothly. Congratulations on your used Toyota Highlander, and thank you for choosing us for this purchase.
David makes a customer comfortable.
He answered all questions. And returned all calls in a timely efficient manner.
He answered all questions. And returned all calls in a timely efficient manner.
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by nsd10300
Feb 06, 2026 -
Koons Arlington Toyota responded
It’s great to hear that David provided clear answers and efficient follow-up to make you feel at ease. Thank you for the five-star rating and for choosing Toyota.
David was attentive and helpful during the purchase.
However, as a customer, I expect phone calls and messages to be returned as a basic measure of professionalism, not to mention courtesy. Such servi
However, as a customer, I expect phone calls and messages to be returned as a basic measure of professionalism, not to mention courtesy. Such service is regrettably in decline across all industries, and I was sorry to see it here. I had several calls that went unanswered, leading to frustration (mine) and confusion (mine) about what I needed to do about my transfer of registration and title, thus my rating of moderate satisfaction.
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by ajc
Verified Customer
Verified Customer
Jan 15, 2026 -
Koons Arlington Toyota responded
Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you.
The experience was positive.
The sales team was helpful and knowledgeable. They provided clear information about pricing,financing options and vehicle features. I would recommen
The sales team was helpful and knowledgeable. They provided clear information about pricing,financing options and vehicle features. I would recommend for anyone looking to purchase a vehicle.
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by goyco.nelly
Verified Customer
Verified Customer
Nov 19, 2025 -
Koons Arlington Toyota responded
Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Koons Arlington Toyota are glad to have you as a customer.
Staff was great that we dealt with.
Some of the other staff felt strange. Experience was great though!!
Some of the other staff felt strange. Experience was great though!!
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by starkt
Verified Customer
Verified Customer
Nov 15, 2025 -
Koons Arlington Toyota responded
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
David was very helpful in getting this deal done.
Great to work with. Definitely recommend.
Great to work with. Definitely recommend.
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by caseyg65
Verified Customer
Verified Customer
Nov 04, 2025 -
Koons Arlington Toyota responded
Casey, thank you so much for your wonderful review! We are thrilled that David had the opportunity to provide you with great service. We thank you for choosing Koons Arlington Toyota!
First choice was sold to another customer but salesperson
was able to provide comparable alternative.
was able to provide comparable alternative.
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by fredericdagreat