Excellent working team and great job.
I have new tires on my car. Thank you so much
I have new tires on my car. Thank you so much
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by joeo_20001
Verified Customer
Verified Customer
Service Price Transparency
Jul 31, 2026 -
Koons Arlington Toyota responded
It’s great to know that our team did a solid job installing new tires on your Toyota Sienna. David and our crew enjoyed working with you throughout the service. We hope the fresh tires bring you smooth and safe drives ahead.
I really appreciate the team, they went above and beyond
expectations, I will definitely recommend. Thank you all!
expectations, I will definitely recommend. Thank you all!
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by mussaky
Verified Customer
Verified Customer
Jul 30, 2026 -
Koons Arlington Toyota responded
It’s fantastic to hear our team went above and beyond for your used Toyota Highlander purchase. Thank you for recommending us, and we look forward to serving you again.
I purchased a vehicle from Koons Arlington.
There was a damage on the grille, which they wrote out an agreement that it would be fixed. A month has gone by and they are telling me they have no
There was a damage on the grille, which they wrote out an agreement that it would be fixed. A month has gone by and they are telling me they have no ETA for getting the replacement grille because it’s on back order. They do not even offer any other kind of solution. Poor service and follow up.
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by potsedom
Verified Customer
Verified Customer
Jul 31, 2026 -
Koons Arlington Toyota responded
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns.
Professional, thorough, pleasant and informative.
They all made it my experience easy and seamless. Totally happy on all levels.
They all made it my experience easy and seamless. Totally happy on all levels.
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by dianeberrylove
Verified Customer
Verified Customer
Jun 06, 2026 -
Koons Arlington Toyota responded
We’re delighted our team provided professional, thorough, and seamless service during your purchase of the used Toyota Camry. We appreciate your five-star review.
Exceptional management and zero pressure!
I had a fantastic car-buying experience here, specifically due to the incredible management team. From the moment I walked in, it was clear that the l
I had a fantastic car-buying experience here, specifically due to the incredible management team. From the moment I walked in, it was clear that the leadership sets a high standard for professionalism and transparency. The sales process was smooth, honest, and completely free of the typical dealership games. The managers took the time to personally greet me, ensure all my questions were answered, and walk me through the numbers clearly. It is refreshing to see a dealership run with such integrity. Highly recommend!
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by 🦋
Verified Customer
Verified Customer
Other Employees Tagged:
Stephen Brown
May 21, 2026 -
Koons Arlington Toyota responded
We’re thankful our management team’s clarity and honesty made your experience smooth. It’s rewarding to know the process felt transparent and free of pressure. Enjoy your Mazda and thanks for recommending us.
David went above and beyond to help me purchase the car I
wanted. He even let me drive the car home so my husband could test drive it! We are very happy with our purchase and had my local mechanic check it o
wanted. He even let me drive the car home so my husband could test drive it! We are very happy with our purchase and had my local mechanic check it out and confirmed it was a great car.
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by cloechin
Verified Customer
Verified Customer
May 05, 2026 -
Koons Arlington Toyota responded
It’s wonderful that David helped you find the used Toyota Corolla Cross you wanted and arranged a home test drive for your husband. We’re glad your local mechanic confirmed it was in great shape. Thank you for choosing us, and enjoy your new Toyota Corolla Cross.
It was pleasure working with David.
He promptly addressed any questions I had, by phone, text, and in person, and ensured the experience was positive throughout.
He promptly addressed any questions I had, by phone, text, and in person, and ensured the experience was positive throughout.
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by carlos_navarrete
Verified Customer
Verified Customer
May 03, 2026 -
Koons Arlington Toyota responded
It’s great to know David kept you informed by phone, text, and in person throughout your experience. Thank you for choosing us for your used Toyota 4Runner. We look forward to seeing you again.
It was a good experience for me.
Atmosphere was friendly. My car was ready for me.
Atmosphere was friendly. My car was ready for me.
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by zoia.zubenko
Verified Customer
Verified Customer
Apr 20, 2026 -
Koons Arlington Toyota responded
David and the rest of our team are glad your Mazda was ready promptly and that you enjoyed our friendly atmosphere. Let us know if we can help in the future.
I was warm reception,my credit score checked and the
arrangement for insurance coverage was done. The transaction was timely and I was very satisfied.
arrangement for insurance coverage was done. The transaction was timely and I was very satisfied.
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by uchowed
Verified Customer
Verified Customer
Mar 07, 2026 -
Koons Arlington Toyota responded
It’s great to hear our team greeted you warmly, handled your credit check and insurance arrangements promptly, and completed the transaction smoothly. Congratulations on your used Toyota Highlander, and thank you for choosing us for this purchase.
David makes a customer comfortable.
He answered all questions. And returned all calls in a timely efficient manner.
He answered all questions. And returned all calls in a timely efficient manner.
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by nsd10300
Feb 06, 2026 -
Koons Arlington Toyota responded
It’s great to hear that David provided clear answers and efficient follow-up to make you feel at ease. Thank you for the five-star rating and for choosing Toyota.