The Service Dept.
is good, and the employees very helpful. Your question asks me for the rating of the service center, and I couldn't give a 5 because of two things:
is good, and the employees very helpful. Your question asks me for the rating of the service center, and I couldn't give a 5 because of two things: Poor lounge area in terms of refreshments, and no car wash!
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by bwhiteadkins
Verified Customer
Verified Customer
Service Price Transparency
May 14, 2026 -
Koons Arlington Toyota responded
Thank you for choosing Koons Arlington Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Service men were very nice but prices are too high.
Time to complete job was very good
Time to complete job was very good
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by farmersmailbox
Verified Customer
Verified Customer
Service Price Transparency
May 12, 2026 -
Koons Arlington Toyota responded
Thanks for sharing about your experience with Koons Arlington Toyota. We appreciate your business and hope to see you again soon!
Easy to schedule, efficient timely work with good
communication and customer service and good communication
communication and customer service and good communication
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by rjverdile
Verified Customer
Verified Customer
Service Price Transparency
May 11, 2026 -
Koons Arlington Toyota responded
We’re glad scheduling was simple and our team delivered efficient, timely service on your Toyota Prius. It’s great to know our communication and customer support met your expectations. We look forward to helping you again.
Very helpful, friendly, knowledgeable and efficient
service department. The concierge pick up service was wonderfully convenient and beautifully orchestrated with the service office
service department. The concierge pick up service was wonderfully convenient and beautifully orchestrated with the service office
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by mosterweis
Verified Customer
Verified Customer
Service Price Transparency
May 08, 2026 -
Koons Arlington Toyota responded
We appreciate you sharing how our service team took care of your Toyota Corolla and made the concierge pick up convenient. It’s wonderful to hear the process felt smooth and efficient. Please let us know if there’s anything else we can assist you with.
I appreciate the excellent communication I receive from
the dealership and especially my service advisor throughout the process of each service. My concerns are always addressed effectively.
the dealership and especially my service advisor throughout the process of each service. My concerns are always addressed effectively.
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by elinschilling
Verified Customer
Verified Customer
Service Price Transparency
May 01, 2026 -
Koons Arlington Toyota responded
It’s wonderful to hear that Christian and our team kept you informed and addressed your concerns during your Highlander service. Ensuring your Toyota Highlander receives attentive care is very important to us. We look forward to assisting you on your next visit.
There was full transparency and professionalism with my
car's inspection and repairs. I appreciate the detailed report and estimate.
car's inspection and repairs. I appreciate the detailed report and estimate.
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by emliberti
Verified Customer
Verified Customer
Service Price Transparency
Apr 30, 2026 -
Koons Arlington Toyota responded
Thank you for highlighting the transparent process we provided during your Toyota 4Runner inspection and repair. Christian is glad the estimate and detailed report gave you confidence. We look forward to assisting you again.
Customer service and professionalism are what stands out
ton me with going business with this dealership!
ton me with going business with this dealership!
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by keshahillary389
Verified Customer
Verified Customer
Service Price Transparency
Apr 28, 2026 -
Koons Arlington Toyota responded
It’s great to hear our team’s professionalism made an impression during service on your Toyota Corolla Hybrid. Thank you for highlighting our customer service and for the five-star rating. We look forward to assisting you again.
Couldn't ask for a better experience.
Honest suggestions that we agreed to. Customer oriented
Honest suggestions that we agreed to. Customer oriented
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by hbhines
Verified Customer
Verified Customer
Apr 21, 2026 -
Koons Arlington Toyota responded
We appreciate your kind words about the honest recommendations you received for your Toyota 4Runner service. It’s rewarding to know you felt well taken care of during your visit.
Koons did a fantastic job at communicating and keeping me
aware of what was going on with my vehicle. Fast and friendly service.
aware of what was going on with my vehicle. Fast and friendly service.
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by hortonbk
Verified Customer
Verified Customer
Service Price Transparency
Apr 18, 2026 -
Koons Arlington Toyota responded
We’re pleased to hear Christian kept you informed throughout the service on your Toyota Camry Hybrid. We appreciate your feedback and hope to assist you again soon.
The service was fine, but the shuttle service was
terrible. It has always been reliable, but this day we were stuck waiting in the cold and no one answered the phone.
We bought a car from them and
terrible. It has always been reliable, but this day we were stuck waiting in the cold and no one answered the phone.
We bought a car from them and used the service for 8 years. This time was difficutl.
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by LEAH.WOLF
Verified Customer
Verified Customer
Service Price Transparency
Apr 12, 2026 -
Koons Arlington Toyota responded
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
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