David Gjonaj | Page 2

Steve was a pleasure to work with. He was nice, kind, friendly and professional. I felt he sincerely wanted to provide outstanding customer service. He seems to be very honest and know He was nice, kind, friendly and professional. I felt he sincerely wanted to provide outstanding customer service. He seems to be very honest and knowledgeable setting the standard of performance for his staff. He is also a very good listener. That was very important because I did not expect to buy a car (I was there to get maintenance done) so I did not have my support team present. He made me feel comfortable and supported. Relationship building is very important to me and my maintenance person Jason is a person I trust with making sure I am taken care of regarding maintenance. Steve is now the person I trust in the sales department. When I come back to make my next purchase I will be looking for Steve to point me to the right people and to help me pick a vehicle that meets my expectations. Thank you Steve for everything. You are a good person, never change. You are loved and appreciated. - Mi Mi More

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Nick provided us with excellent service. He made the purchase really easy. And he was always in touch, even after the sale. Fully recommended. He made the purchase really easy. And he was always in touch, even after the sale. Fully recommended. More

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Nick was extremely accommodating to what I was looking for and he was bey relatable! Definitely recommend, process went by easy and fast for and he was bey relatable! Definitely recommend, process went by easy and fast More

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Suburban was very helpful, friendly and informative. Nick got the deal done and I’m happy with my new truck. I would definitely recommend Nick and Suburban to my friends Thank you Nick, looking forwar Nick got the deal done and I’m happy with my new truck. I would definitely recommend Nick and Suburban to my friends Thank you Nick, looking forward to seeing you again, and Dave the finance guy, you guys are Rock Stars. More

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Nick was awesome! No appointment, took care of me, helped get my old car towed, and was very personable. Be hard not to like this guy. I would recommend him to anybody No appointment, took care of me, helped get my old car towed, and was very personable. Be hard not to like this guy. I would recommend him to anybody. More

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Great experience! Found a very nice pre-owned vehicle for my 16-year-old son, very reasonable price and low mileage too! Nick was very knowledgeable, and the managemen Found a very nice pre-owned vehicle for my 16-year-old son, very reasonable price and low mileage too! Nick was very knowledgeable, and the management team really made me feel like they cared. Signing was quick and vehicle was ready to go by the time I was done. I've also leased vehicles for myself here! Definitely recommend SFSH for any vehicle purchase. More

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I just took delivery of my 2018 Explorer Sport - Nick could not have been nicer, better or more professional! I would buy from Nick again anytime again in the future! STRONGLY recommended - if you get N could not have been nicer, better or more professional! I would buy from Nick again anytime again in the future! STRONGLY recommended - if you get Nick, you will not be disappointed! More

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I visited the dealership asking about a 2018 Jeep Renegade listed online. I spoke with Eric Stenson, test-drove the vehicle, and discussed necessary repairs. After negotiation, we agreed on a $300 pr Renegade listed online. I spoke with Eric Stenson, test-drove the vehicle, and discussed necessary repairs. After negotiation, we agreed on a $300 price reduction. Eric informed me about the unsigned title, which required four days to process. We initially planned to finalize the deal the following Friday but had to reschedule due to the dealerships staff constraints. The appointment was rescheduled for the next Saturday. During a phone call, I inquired about my co-signer's approval and the associated interest rate. Eric quoted a 6.9% rate. On Saturday, after a 2-hour wait, the finance manager, David Gjonaj, brought us into his office to sign the paperwork. The previously agreed-upon price reduction was not reflected, and the interest rate was 12.24% instead of the 6.9% I was told about. I advise against working with these consultants due to discrepancies between verbal assurances and the documented terms. More

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I have leased several vehicles from this dealership and have always been pleased with my experience. Jim Belk has been a great salesman to work with. have always been pleased with my experience. Jim Belk has been a great salesman to work with. More

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Very disappointed in the finance department. I specifically told them I didn't want any type of extended warranties and they signed me up anyway. They gave me a flashdrive instead of paperwork s I specifically told them I didn't want any type of extended warranties and they signed me up anyway. They gave me a flashdrive instead of paperwork so I didn't realize it until I got home that I am paying an extra $75 a month for a service I didn't want. This is deceptive and completely unprofessional. I have made multiple contacts to get this resolved and all I continue to get is a never ending run around. Go to Suburban Ford of Sterling Heights at your own peril. More

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