David Gjonaj

Kate was extremely helpful! Took her time to make sure I understood all of my options and did not stop until I left satisfied! Took her time to make sure I understood all of my options and did not stop until I left satisfied! More

Report | Print

Everyone was friendly and helpful with no pressure and it was an enjoyable experience all around was an enjoyable experience all around More

Report | Print

Joe sold me a 2017 escape. He answered all my questions and sent me a video walk around to save me a trip to the dealer. Highly recommend Joe He answered all my questions and sent me a video walk around to save me a trip to the dealer. Highly recommend Joe More

Report | Print

Clean, Friendly and a very comfortable setting. This vehicle is the 8th purchase at this dealership and the 6th from Tammy Penna. Her commitment to customer service keeps my family coming back. Alw This vehicle is the 8th purchase at this dealership and the 6th from Tammy Penna. Her commitment to customer service keeps my family coming back. Always on top of things no matter how big or small. Thanks again we will be back. More

Report | Print

Our experience with the staff and facilities was fantastic! I love my new f150 and Kate and her team made the purchasing experience a pleasure. I would recommend this dealership to anyone looking fo fantastic! I love my new f150 and Kate and her team made the purchasing experience a pleasure. I would recommend this dealership to anyone looking for a new or used vehicle. More

Report | Print

Greed! This Dealer adds Packages to all their cars before your given any choice for example they put "Permaplate" a wax coating on the entire car without y This Dealer adds Packages to all their cars before your given any choice for example they put "Permaplate" a wax coating on the entire car without your approval and automatically Charges you $900.00 for this a $700.00 markup as their cost is $200.00 not only its not needed on a 10 year old car its applied no matter the condition of the car. The car I was looking at had a scratch on the entire left side of the car and needed to be painted because of the Permaplate all these panels need to be stripped prior to repainting. Again Suburban applies this to every new and used car and charges you $900.00 for a low end product that does not work a $700.00 markup do the math as they sell about 500 cars a month. The product gives very little protection at best Nobody there would comment on this nor justify it. Greed does not even describe this insulting behavior. A salesman named Issac said he would adjust that ridiculous $900.00 charge then he disappeared and no one else at the dealership would honor it, Inspections on a preowned car states: * Engine reaches normal temperature ( checked ok *Engine fan functions properly ( checked ok *Engine coolant at Proper Hot and Cold Levels ( checked ok I was going to test drive this car and it overheated just sitting in front of the showroom I opened the hood and the Coolant Reservoir was completely empty and Temp gauge on "H" and dash light on " Overheating ". The Mechanic and Manager signed this inspection document which was faulty and probably not done right. Furthermore they bought this car off the street its out of state, 3 owners, and was in a " Moderate front end accident ".. Most "A" dealers will not buy a car thats been in a moderate accident because of the liability of not knowing if it was fixed properly and may cause an accident down the road. All Veterans and Senior Citizens read the above before you do business here as you see that they have one objective and thats Greed. Run the other way. Stay away! Lithia Motors owns Suburban Dealerships and the Corporate offices are in Oregon. The entire staff has been hostile and disrespectful from NIcole Elders to T Oconnor Sales Manager. The General Manager JIm Elders continues to ignore me and has changed the dealer response numerous times. The first dealer response to my review said " We would like to address this matter further to ensure a resolution is reached " by T Oconnor. Stay away from the entire group of Suburban Dealerships owned by LIthia Motors. ....In closing, Think about this, and do the math here charging $900.00 for a so called paint protection that costs them $200.00 thats a $700.00 markup and they average 500 cars a month. Thats roughly $350,000.00 a month profit just on this useless wax coating. Greed does not even begin to describe their motive for doing this to honest people, Veterans, Senior Citizens, the general public and devoted Ford lifetime customers. How do they sleep at night knowing how bad they are screwing every person that goes to their dealership. And only someone Careless would apply this Permaplate to a 10 year old car that needs the entire left side painted. I would like to know if they wave that $900.00 useless wax charge to employees that purchase cars there. Hhmmmm????????? I will update all reviews as needed as the Dealer response seems to change daily. More

Report | Print

Youssef was very professional and personable. He worked hard to get me approved and I appreciate all his efforts. He worked hard to get me approved and I appreciate all his efforts. More

Report | Print

Youssef was very professional, personable. He made our experience exceptional. We appreciate all his hard work and efforts to get us approved. He made our experience exceptional. We appreciate all his hard work and efforts to get us approved. More

Report | Print

Steve was a pleasure to work with. He was nice, kind, friendly and professional. I felt he sincerely wanted to provide outstanding customer service. He seems to be very honest and know He was nice, kind, friendly and professional. I felt he sincerely wanted to provide outstanding customer service. He seems to be very honest and knowledgeable setting the standard of performance for his staff. He is also a very good listener. That was very important because I did not expect to buy a car (I was there to get maintenance done) so I did not have my support team present. He made me feel comfortable and supported. Relationship building is very important to me and my maintenance person Jason is a person I trust with making sure I am taken care of regarding maintenance. Steve is now the person I trust in the sales department. When I come back to make my next purchase I will be looking for Steve to point me to the right people and to help me pick a vehicle that meets my expectations. Thank you Steve for everything. You are a good person, never change. You are loved and appreciated. - Mi Mi More

Report | Print

Nick provided us with excellent service. He made the purchase really easy. And he was always in touch, even after the sale. Fully recommended. He made the purchase really easy. And he was always in touch, even after the sale. Fully recommended. More

Report | Print