David Hain | Page 10

I have previously written good reviews for this dealership, but this was not their best performance. I scheduled the appointment so I could wait for my vehicle instead of getting a loner car and w dealership, but this was not their best performance. I scheduled the appointment so I could wait for my vehicle instead of getting a loner car and was told it would take about 90 minutes. The visit took over three hours. I waited 10 minutes to drive into the bay, then waited 45 minutes for the service rep to review my appointment, and 2+ hours for the oil change/tire rotation. Additionally, the inside of the car was dirty when I got it back. More

by JCS1234 Verified Customer Verified Customer

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Exceptional service. William handled our service with care and we got it back better than we expected. Thank you for the help! William handled our service with care and we got it back better than we expected. Thank you for the help! More

by thomas.h.ogrady Verified Customer Verified Customer

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Professional, each item was explained to me both as to what needed to be done and approximately how long I would take what needed to be done and approximately how long I would take More

by BOBAYELLO Verified Customer Verified Customer

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I enjoy the convenient location on northern blvd in Roslyn. Good service, fast and reliable. Roslyn. Good service, fast and reliable. More

by NIRGRYN Verified Customer Verified Customer

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On time got appointment and very good service, staff was very polite I recooked it to my friends very polite I recooked it to my friends More

by kamran.neman Verified Customer Verified Customer

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A pleasure to work with Dave and his team at North Bay Cadillac and GMC Cadillac and GMC More

by JTAGS16 Verified Customer Verified Customer

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It is amazing service , good response? Friendly talking. All the time updating., they are doing great job Friendly talking. All the time updating., they are doing great job More

by AYAANRESTORATION Verified Customer Verified Customer

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I would caution ANYONE from purchasing anything ESPECIALLY an extended warranty from this dealership. I purchased a 2021 XT6 brand new from North Bay. When sitting with the finance manager, I spe ESPECIALLY an extended warranty from this dealership. I purchased a 2021 XT6 brand new from North Bay. When sitting with the finance manager, I specifically asked for an extended genuine Cadillac Warranty. I explained that I do not live near the dealership and wanted a manufacturers warranty so that the repairs would be between the dealership and manufacturer. Instead was sold for $2,400.00 a warranty called the "Cadillac Wrap"by smart autocare. The car is having a transmission issue and the warranty specifically excludes "any components which are covered under the original manufacturer's powertrain warranty" In other words, ZERO coverage for powertrain for $2,400.00. My fault for not looking closely at the document they offered me despite my asking for a GENUINE GM warranty. I'm sure the dealership made plenty of money on the warranty and I am out a transmission replacement. That is bad business as far as I am concerned. I have called the dealership quite a few times seeking a remedy. They refuse to let me speak to anyone that is a decision maker. Instead they take a long time to call back and I often need to call them. I am without a car for 8 days so far. TO be fair, I would say that my sales Rep John T. is very good and the purchasing of the car was very easy. Just this one HUGE detail has left me out in the cold having spent $2,400.00 on a warranty that does not cover the powertrain, you know, the parts that make the car actually go. More

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It was a Very efficient check in with short wait time. I liked the comfortable waiting area and free wifi so I was able to work while I waited. Would come back again! I liked the comfortable waiting area and free wifi so I was able to work while I waited. Would come back again! More

by CYNC75 Verified Customer Verified Customer

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I will say the staff are very friendly and helpful and service was great and not a long wait. service was great and not a long wait. More

by FRANDONNERUNO Verified Customer Verified Customer

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