David Hain | Page 3

North Bay GMC Cadillac responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

North Bay GMC Cadillac responded

We’re sorry to hear about your frustration and appreciate you sharing your feedback. As discussed during your visit, our team did perform a full diagnostic and explained that the issue you were experiencing was not related to your previous service, but rather a separate concern. We understand this can be frustrating, and we want to make sure all our customers feel informed and supported. If you would like to go over the details of your visit or have any additional questions, please reach out to me directly Victoria Valette Customer Experience Manager North Bay Cadillac GMC 516-487-2222

North Bay GMC Cadillac responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing North Bay GMC Cadillac. We look forward to having you as one of our valued customers for many more years to come! Victoria Valette Customer Experience Manager North Bay Cadillac GMC

North Bay GMC Cadillac responded

Lars, thank you so much for your excellent service review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at North Bay GMC Cadillac to be a positive one. Please don't hesitate to reach out if you need anything else. Victoria Valette Customer Experience Manager North Bay Cadillac GMC

North Bay GMC Cadillac responded

We understand how frustrating it can be to have your vehicle in service for an extended period and not have a clear ETA. Some repairs can take longer due to parts availability or other factors outside our control, but we always want our customers to feel informed. Please reach out to me directly if you have any further questions. Victoria Valette Customer Experience Manager North Bay Cadillac GMC

North Bay GMC Cadillac responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Victoria Valette Customer Experience Manager North Bay Cadillac GMC

North Bay GMC Cadillac responded

We’re sorry to hear that your concern wasn’t fully resolved during your visit. Our goal is to address issues the first time, and we’d like the opportunity to make things right. Please contact me directly so we can arrange a convenient time to recheck your vehicle and get this matter resolved for you. Victoria Valette Customer Experience Manager North Bay Cadillac GMC 516-487-2222

North Bay GMC Cadillac responded

Thank you for the wonderful feedback! I'm thrilled to hear that you had a positive experience with Laura at North Bay Cadillac Buick GMC. It's great to know that she provided you with such patience and support. We appreciate your kind words and look forward to serving you again in the future! Sincerely, John Campanelli | General Sales Manager | North Bay Cadillac Buick GMC

North Bay GMC Cadillac responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

North Bay GMC Cadillac responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.