Jaime Ramirez

I came to Clay Cooley Nissan in Duncanville today genuinely interested in trading my current 2026 Nissan Sentra SR for a Sentra SL. I want to make one thing very clear: **my salesperson was not th genuinely interested in trading my current 2026 Nissan Sentra SR for a Sentra SL. I want to make one thing very clear: **my salesperson was not the problem.** My concern is specifically with the individual who was brought into the conversation afterward to try to move the sale forward. During the financing discussion, I was asked whether I could get a cosigner for approximately ten months. I explained that I could not. Because of some extremely difficult circumstances involving my partner and what has happened in my personal life, I also explained that I simply do not have someone I can call and ask to cosign a vehicle. Instead of accepting that answer, I continued to hear variations of, “There has to be somebody,” and “I know you've got somebody.” I repeatedly explained that there wasn't. Eventually I became visibly emotional and was crying while trying to explain why this was such a painful subject for me. Even then, I felt that the pressure continued instead of someone simply recognizing that I had answered the question. That is where this experience crossed the line for me. I understand car sales. I understand dealerships want to sell cars, managers work deals, lenders have requirements, and sometimes financing simply cannot be structured. I would have completely understood being told, “Unfortunately, without a cosigner we cannot make this work right now.” What I did not expect was to feel like I had to repeatedly defend the fact that I genuinely do not have someone available to cosign while I was visibly distressed. There is a difference between persistence in sales and continuing to push after a customer has clearly answered a very personal question. What makes this especially disappointing is that I already own a nearly new Nissan Sentra SR. I came here because I was seriously considering upgrading to an SL. I wasn't someone who needed to be convinced that I wanted the vehicle. At that moment, I simply needed someone to listen. A little empathy — even something as simple as, “I understand. Let's see whether there is another option” — would have completely changed this experience. Instead, I left that conversation feeling embarrassed, emotionally overwhelmed, and as though my personal circumstances mattered less than completing another sale. Again, **I do not want my salesperson blamed for this review.** My concern is specifically with how the later sales/financing conversation was handled by the person brought in to work the deal. I hope dealership leadership looks into what happened. Persistence may be part of selling cars, but recognizing when a customer is genuinely distressed and respecting a clear answer should be part of customer service as well. More

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Professional concern for their customers! Worked with me in a timely manner. Recommend them to others Worked with me in a timely manner. Recommend them to others More

by ARLENEIHNEN Verified Customer Verified Customer

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They were quick , reliable and made things easy and understandable for me . I highly recommend. understandable for me . I highly recommend. More

by MICHAELAWEBB09 Verified Customer Verified Customer

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Great help with my needsI have purchased three vehicles at this dealership and always had good service at this dealership and always had good service More

by pjjo2965 Verified Customer Verified Customer

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Carina went above and beyond showing me 2 car choices and all the different options within them making this process easy as I am busy and even delivered my brand new car! all the different options within them making this process easy as I am busy and even delivered my brand new car! More

by ADNAN168233 Verified Customer Verified Customer

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This fine representation of sales person Mr Floyd McGriff was excellent in all aspects of of salesperson, kindness, patience and expertise are commendable McGriff was excellent in all aspects of of salesperson, kindness, patience and expertise are commendable More

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Jailene was fantastic the way she helped me pick out a car from teaching me out to set up my apple car play even to getting me little trees for my car is she a great sales woman.! car from teaching me out to set up my apple car play even to getting me little trees for my car is she a great sales woman.! More

by HEARD606 Verified Customer Verified Customer

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Had the best sale experience and Floyd Mcgriff went out his way .He was courteous and very knowledgeable, I will refer my friend and family. his way .He was courteous and very knowledgeable, I will refer my friend and family. More

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I have to thanks Clay cloy for sure they have good cars and nice downtown payment i have got one of my dream car and nice downtown payment i have got one of my dream car More

by chitonyjuma Verified Customer Verified Customer

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They will give you a car that they know don't work then will it breakdown and they have to go get the car they will use your xxxx payment to retrieve the car and then keep the car and your down payment res will it breakdown and they have to go get the car they will use your xxxx payment to retrieve the car and then keep the car and your down payment resell the car to someone else once they repair the car More

by JAMILLAHTYSON8 Verified Customer Verified Customer

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