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David Hepler
David Hepler at BMW of Gainesville

David Hepler | Page 2

Assistant Service Manager

BMW of Gainesville

2853 N Main St
Gainesville, FL 32609

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5.0
109 Reviews

I’ve been in the car service business for 7 years. I enjoy spending time outdoors with my family. Carpentry is a hobby I enjoy in my free time.

Dealership Experience

9 yrs, 6 mos

Industry Experience

12 yrs, 5 mos

Specialties & Trainings

40 years of experience in Customer Service in the insurance and car industries.

5.0

109 Reviews

Write a Review

109 Reviews of David Hepler

March 15, 2024

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Employee Rating

The service department is outstanding at BMW of Gainesville. David Hepler is always a tremendous help in diagnosing and scheduling service for my car. If I need a loaner he always remembers that More

by SAMOSES3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 15, 2024

BMW of Gainesville responded

We're happy you had a positive experience with the service department at BMW of Gainesville, especially with David's exceptional assistance. It's fantastic to know that he goes above and beyond! Thank you for choosing BMW of Gainesville!

February 26, 2024

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Employee Rating

I always receive professional service and respect by the excellent staff. I am a returning customer. More

by frost.jessica.r
Trade-in Experience
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Charles Beyer

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Feb 26, 2024

BMW of Gainesville responded

We're so pleased to hear that you consistently receive professional service and respect from our excellent staff. Thank you for being a returning customer! We value your loyalty and look forward to continuing to provide exceptional service.

February 19, 2024

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Employee Rating

We have used this dealership for 6 years and find the service dept to be excellent. The sales dept does not utilize the high pressure techniques I abhor. More

by Dcreynolds221
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Charles Beyer

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Feb 19, 2024

BMW of Gainesville responded

Thank you for being a loyal customer for six years and for sharing your positive experience with our service department. We're glad to hear that you appreciate our approach in the sales department. We strive to provide a comfortable and pressure-free environment for all our customers. Your feedback is important to us, and we look forward to continuing to serve you in the future.

February 18, 2024

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Employee Rating

Dave was awesome very informative, friendly made it east! Look foward to having my car serviced there in the future. Thank you More

by twinklesmgk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 19, 2024

BMW of Gainesville responded

Thank you for sharing your experience with Dave! We're thrilled to hear that he provided you with informative, friendly, and easy service. We're glad to hear that you look forward to having your car serviced with us in the future. If you need anything else, please don't hesitate to reach out. Thank you for choosing us!

January 24, 2024

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Employee Rating

Great service & people. They seem to care & have always been good to my car and me More

by smoky10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: JD Busby

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Jan 25, 2024

BMW of Gainesville responded

Thank you for your excellent feedback! We're glad you've had excellent service from our team and that they have consistently shown care towards you and your car. We appreciate your loyalty and look forward to continuing to provide excellent service.

January 24, 2024

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Employee Rating

great Customer Service and that is all I have to say about that. See you next time. Best Eldred More

by GREENHOUSEFINANCIAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 24, 2024

BMW of Gainesville responded

Thank you for the positive feedback! We're happy you had a great experience with our customer service. We look forward to serving you again during your next visit.

January 19, 2024

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Employee Rating

Very prompt, helpful and clear explanations. Delivery on time and no hidden costs. Would recommend them !! More

by Neel B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 19, 2024

BMW of Gainesville responded

Thank you for sharing your positive experience with us! Your recommendation means a lot to us, and we're grateful for your trust. We look forward to serving you again.

January 18, 2024

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Employee Rating

I was very pleased with the service and the maintenance/repairs on my vehicle. I would have given a 5 star review, except that they charge a 3% credit card usage fee on a BMW credit card. Mana More

by pattyhaffner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 18, 2024

BMW of Gainesville responded

Thank you for your positive feedback on our service. We're pleased to hear you were satisfied with the maintenance/repairs. We appreciate your input regarding the credit card usage fee. We look forward to serving you again.

January 18, 2024

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Employee Rating

I have never had a bad experience with the dealership. Dave is always friendly and welcoming. I particularly appreciate the transparency provided by the inspection videos. More

by Ode2reading
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 18, 2024

BMW of Gainesville responded

Thank you for your positive feedback! We're thrilled you've never had a bad experience with the dealership and that Dave is always friendly and welcoming. We're also glad to know that you appreciate the transparency provided by the inspection videos. Your satisfaction is important to us, and we look forward to continuing to provide you with excellent service.

January 17, 2024

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Employee Rating

The car buying experience was easy and straightforward, from selecting the car I wanted, ordering it, and finally picking it up. More

by greenmnmsi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Emma Stuart , Charles Beyer

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Jan 18, 2024

BMW of Gainesville responded

Thank you for sharing your positive car-buying experience with us! We're happy to hear that the process was easy. Your satisfaction is important to us, and we appreciate your feedback. Thank you for choosing us!

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