David Hepler
David Hepler at BMW of Gainesville

David Hepler | Page 3

Assistant Service Manager

BMW of Gainesville

2853 N Main St
Gainesville, FL 32609

Contact Me
5.0
109 Reviews

I’ve been in the car service business for 7 years. I enjoy spending time outdoors with my family. Carpentry is a hobby I enjoy in my free time.

Dealership Experience

9 yrs, 6 mos

Industry Experience

12 yrs, 5 mos

Specialties & Trainings

40 years of experience in Customer Service in the insurance and car industries.

5.0

109 Reviews

Write a Review

109 Reviews of David Hepler

January 17, 2024

Dealership Rating
Employee Rating

Excellent service at BMW Gainesville; knowledgeable staff, timely repairs, and a seamless overall experience. Highly recommended! More

by daniel.o.salazar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jose Rivera

Jan 18, 2024

BMW of Gainesville responded

Thank you for your outstanding review! We're delighted with your excellent experience at BMW Gainesville. It's fantastic that our knowledgeable staff, timely repairs, and seamless service meet your expectations. We appreciate your recommendation and are here to provide the same high level of service. If you ever have more feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again.

January 16, 2024

Dealership Rating
Employee Rating

The service center at BMW of Gainesville has consistently been above the bar. They are easy to work with on scheduling our appointments (a plus when we - actually my spouse for me -are driving 100 miles!). T More

by DROSSOSN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ashley Gallant

Jan 16, 2024

BMW of Gainesville responded

Thank you for sharing your positive experiences with the service center at BMW of Gainesville. We're happy our team consistently goes above and beyond. It's great to know that our scheduling process, the cleanliness and efficiency of our shop, and the friendly staff have made your visits enjoyable. We appreciate your feedback on the video updates and will continue to strive for excellence in servicing your vehicle.

December 26, 2023

Dealership Rating
Employee Rating

The staff is personable and friendly. They take the time to acknowledge all of your questions and concerns. More

by EMKR
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Zachary Goltz , Mr. John, sales manager. Do not remember his last name

Dec 26, 2023

BMW of Gainesville responded

It's fantastic you had a positive experience with our staff! Ensuring that our customers feel acknowledged and valued is always our priority. Thank you for taking the time to share your feedback about the personable and friendly service you received. We appreciate your kind words and look forward to serving you again!

December 18, 2023

Dealership Rating
Employee Rating

Great service and Charles was easy to work with. He answered all my questions and I felt he was knowledgeable. More

by Wmel260
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Charles Beyer

Dec 19, 2023

BMW of Gainesville responded

Thank you for your positive feedback! We are happy you had excellent service and that Charles was easy to work with. We value your business and look forward to serving you again. Thanks for choosing us!

November 15, 2023

Dealership Rating
Employee Rating

Outstanding customer service! Very patient and kind in answering my questions. Thanks I give my highest recommendation More

by JRADIOLOGY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 15, 2023

BMW of Gainesville responded

Thank you so much for your positive feedback and for taking the time to share your experience! We're thrilled you received outstanding customer service at BMW of Gainesville! Providing excellent service and being patient in answering your questions are top priorities for us. Your highest recommendation means a lot! We appreciate your trust and support. Thank you for choosing BMW of Gainesville! We look forward to serving you again in the future.

November 11, 2023

Dealership Rating
Employee Rating

Excellent service 😊Mr. David Hepler is very helpful and courtesy explained throughly what needed to be done 👍 More

by IMELDABUZZELLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 13, 2023

BMW of Gainesville responded

We appreciate your kind words and are thrilled you had an excellent service experience with us! Thank you for highlighting David's helpful and courteous assistance. Your satisfaction is our priority, and we're grateful for your trust in our dealership. We look forward to serving you again. Safe travels, and thank you for choosing us!

November 04, 2023

Dealership Rating
Employee Rating

Excellent and efficient service. Reasonable wait time. Knowledge mechanics. Love the video Dave is awesome! More

by DONNAMDURHAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 06, 2023

BMW of Gainesville responded

Thank you for your kind words! We're happy about your positive experience with our excellent and efficient service, reasonable wait time, and knowledgeable mechanics. We're also pleased that you found the video inspection valuable. Dave is a valuable team member, and we're glad he provided you with a great experience. If you have any further comments or need assistance, please don't hesitate to reach out. Thank you for choosing BMW of Gainesville!

October 22, 2023

Dealership Rating
Employee Rating

As always the staff and service was very good. Friendly and helpful. No issues at all. More

by jody9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: JD Busby

Oct 23, 2023

BMW of Gainesville responded

Thank you for your continued trust in us! We're thrilled you had another positive experience with our staff and service. Thank you for choosing us, and we look forward to serving you again.

October 14, 2023

Dealership Rating
Employee Rating

Amazing experience! They were able to check my car out and fix it the same day I called. Very reasonably priced and my car works great! A big Thanks to David H. and his More

by Walking to Work
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 16, 2023

BMW of Gainesville responded

We're thrilled to hear about your great experience with us! David and our team work hard to provide top-notch service. Your kind words are greatly appreciated. We're glad to have your car running smoothly again and looking forward to serving you in the future!

October 13, 2023

Dealership Rating
Employee Rating

Dave in service I’d GREAT. Please give him a raise. Should be employee of the year. More

by B757CAPTATA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 16, 2023

BMW of Gainesville responded

Thank you for your fantastic feedback about Dave in our service department! We appreciate your recognition of his outstanding service. We'll make sure to pass on your compliments to him. We look forward to continuing to provide you with exceptional service.

Dealership Inventory (116 Vehicles)

new 2026 BMW M5 car, priced at $129,125
2026 BMW M5
new
Alpine White exterior
Automatic
All-wheel Drive
new 2026 BMW 430 car, priced at $57,275
2026 BMW 430
new
Arctic Race Blue Metallic exterior
Automatic
All-wheel Drive
new 2026 BMW i5 car, priced at $74,765
2026 BMW i5
new
Oxide Grey Metallic exterior
Automatic
Rear-wheel Drive
used 2019 INFINITI QX80 car, priced at $20,828
2019 INFINITI QX80
used
Smoky Quartz exterior
Automatic
Four-wheel Drive
new 2026 BMW X5 car, priced at $91,400
2026 BMW X5
new
Dravit Grey Metallic exterior
Automatic
All-wheel Drive
used 2024 Chevrolet Equinox car, priced at $19,400
2024 Chevrolet Equinox
used
Sterling Gray Metallic exterior
Automatic
All-wheel Drive