David Jacobs | Page 2

They were prompt and efficient in all aspects of the transaction, scheduling, and carrying out the required service. transaction, scheduling, and carrying out the required service. More

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The dealership personnel were cognizant of my need to go to a meeting later in the morning and completed the work ahead of the promised delivery time to a meeting later in the morning and completed the work ahead of the promised delivery time More

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Thank you, David The car runs great and feels good. Everything done in good time and the same day. I appreciate being able to get in without an appointment, and with NO NOTICE. I definitely rate you Everything done in good time and the same day. I appreciate being able to get in without an appointment, and with NO NOTICE. I definitely rate you FIVE STARS. Thanks again, Scott Gordon More

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Exceptional. We've dealt with Koons Annapolis Toyota since the 90's for service & new car deals. We have bought 1 Sienna, 3 Priuses, 2 Carollas. All the service We've dealt with Koons Annapolis Toyota since the 90's for service & new car deals. We have bought 1 Sienna, 3 Priuses, 2 Carollas. All the service folks particularly David Jacobs has been great. So have the new car & used car folks we dealt with over the years. - Neal Barrett & Herman Dubick I just learned that Koons has been sold but hope quality won't change. More

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I’ve been buying cars and servicing them at Koons for more than 25 years. Even though I haven’t lived in Annapolis for many years, I still drive out there to service our cars. I have never had a bad expe more than 25 years. Even though I haven’t lived in Annapolis for many years, I still drive out there to service our cars. I have never had a bad experience with them and love that I can work with the same service person all the time. I work with David Jacobs. I appreciate his honesty in letting me know what needs to be done and what can wait. We drive our vehicles a long time and Koons keeps them in top running shape. More

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Fast, friendly service; modern, clean facility; reliably high quality work and results with complete info on all aspects of vehicle status. high quality work and results with complete info on all aspects of vehicle status. More

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I have been taking my rav4 prime to Koons Toyota of annapolis since I bought it in 2021 and am very satisfied with the people and service. Eric annapolis since I bought it in 2021 and am very satisfied with the people and service. Eric More

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Very friendly, knowledgeable, and efficient. Didn't try to fix unnecessary stuff just for money. Didn't try to fix unnecessary stuff just for money. More

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The service writer David Jacobs was rude in my opinion constantly calling me bud or bro. Then when doing the oil change they snap 3 of 5 skid plate bolts and want to charge me 600 to fix it saying the bol constantly calling me bud or bro. Then when doing the oil change they snap 3 of 5 skid plate bolts and want to charge me 600 to fix it saying the bolts were rusty. The service manager John could only provide 2 of 3 snapped bolts with excusses on why the third bolt was missing. This the 5th time I come to Koons for service and the 4th time they have tried to sell me extra service. Rusted bolts can be removed with just a little c are. Koons could care less about customer service. Its obvious that Toyota quality has went down drastically. I owned a Tundra before this and never had these issues. The only person at Koons toyota who cares about customers is a lady named Brenda. She could do nothing because of Johns excuses covering fir his poor quality of a mechanic. Avoid service here unless you want a major head ache. More

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As always a great comfortable experience ! I am very confident in there service dept and David is always on his game when comes to following up and providing feedback on autos needs ! Appreci I am very confident in there service dept and David is always on his game when comes to following up and providing feedback on autos needs ! Appreciated as always thanks More

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