David Jacobs | Page 3

At Koons Toyota of Annapolis customer service is great they take care of my 2021 Toyota RAV4 and good service advice they take care of my 2021 Toyota RAV4 and good service advice More

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Good customer service at Koons Toyota Annapolis. Good job taking care of my both cars . 2021 Toyota RAV4 and 2014 Toyota Camry . Certified technicians and great service advisors makes me feel comfor Good job taking care of my both cars . 2021 Toyota RAV4 and 2014 Toyota Camry . Certified technicians and great service advisors makes me feel comfortable to bring my both vehicles for service at Koons Toyota Annapolis More

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I have been a loyal Koons customer for many years…. .at least 10 yrs! For sales and for service….they are they best! .at least 10 yrs! For sales and for service….they are they best! More

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I had an excellent experience with this dealer. Easy to work with and answered all my specific questions. Very happy with my experience. work with and answered all my specific questions. Very happy with my experience. More

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I have used Koons Toyota for many years and have found the service dept exceptional in having routine maintenance done on my car. No complaints here. the service dept exceptional in having routine maintenance done on my car. No complaints here. More

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Very professional and great customer service I’m very happy with your service very recommended. happy with your service very recommended. More

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Dave did a great job getting my tundra serviced. Kept me up to date on the status and informed on what it needed. Great Job! up to date on the status and informed on what it needed. Great Job! More

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This is is place I buy car and after 3 week have it problam I Ben try to talk someone but not give me any answer back and finely I got set up service Appointment So I just talk to guys I need to loaner problam I Ben try to talk someone but not give me any answer back and finely I got set up service Appointment So I just talk to guys I need to loaner car and finally I wen there but they se don’t have loner car I live about 35 miles away before I went I did confirm everything Because they don’t want to fix my car I call them before 30 days I have a problem but they should be cover my the warranty 30 days now they want me put my insurance involved with that why should I have them use my insurance I did buy extra warranty to but they don’t wanna help anything so I had to come back another 35 miles The bottom line is they don’t help me anything More

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A Professional Experience I worked with David Jacobs and test drove the car with service person Aaron. Professional service and customer relations was my experience from start I worked with David Jacobs and test drove the car with service person Aaron. Professional service and customer relations was my experience from start to finish. More

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Worst service Had an appointment with Koons of Annapolis to get a oil filter change and check engine light. Appointment was at 9:15 am and they took my truck right Had an appointment with Koons of Annapolis to get a oil filter change and check engine light. Appointment was at 9:15 am and they took my truck right in. After 3 hours I check at the service desk to get a status. They said that they had not got it in for service yet. Needless to say I told them to just get my truck back. No explanation or apology. I have owned 9 Toyotas and never had this poor customer service. I'm done with Koons of Annapolis. More

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