David James | Page 4

Tuan, Zoe, and David treated me with respect through the entire process. And answered all my questions with clarity and patience. They are a terrific team at this dealership and I would recommend them to an entire process. And answered all my questions with clarity and patience. They are a terrific team at this dealership and I would recommend them to anyone in the market for a vehicle. More

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The team was great to work with, and I felt well taken care of from the time I had inquired online about a vehicle, to the onsite visit/test drive, and all follow up communication. They truly work as a te care of from the time I had inquired online about a vehicle, to the onsite visit/test drive, and all follow up communication. They truly work as a team, and everyone made me feel valued. Great selection of pre-owned luxury cars. More

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Best experience with staff. Great deal and very well variety of cars/Suv's and more. Just to say thank you for doing bussines with me. Never had certified car before, but I boug Great deal and very well variety of cars/Suv's and more. Just to say thank you for doing bussines with me. Never had certified car before, but I bought it with low mileage qnd feels,looks and drive same as brand new. More

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Best experience I have ever had at an Automobile Dearlership. From Sales to Service…definitely exceeded my expectations. I would strongly recommend them if your looking to purchase or lease a Luxury Dearlership. From Sales to Service…definitely exceeded my expectations. I would strongly recommend them if your looking to purchase or lease a Luxury Vehicle. More

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Christopher was very helpful in showing me the car I purchased. No pressure. I appreciate that. I do want to point out that David James came through on the quote and got my payment in the neighborhood o purchased. No pressure. I appreciate that. I do want to point out that David James came through on the quote and got my payment in the neighborhood of what I was willing to pay. I am so lucky to get the car I purchased. Top level condition and just a great deal over all. Thank you guys for taking care of me and helping me make a great decision. Very happy! More

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Beyond shady. Kit was honest and great. Unfortunately the other salesman CJ uses deceptive sales practices to get people to sign contracts. Long story short i d Kit was honest and great. Unfortunately the other salesman CJ uses deceptive sales practices to get people to sign contracts. Long story short i disclosed all information on 2 vehicles in my possession. 1 was free and clear and the other had a lien on title. I provided these facts to CJ who walked away for 10 minutes amd came back and told me not to worry they can secure the title that has the lien. He assured me his team looked into it and had no issues. I signed the papers and thought it was all good. It was not. They didn't send my paperwork to the dmv and have now recalled the financing. I was threatened by Josh Bleckler when I told him all the details and how it was not a mistake on theor part but that they broke sales laws by misleading a customer. He didnt care at all. I told him that they signed a contract and lied to me to get it signed. And they should be accountable for the actions of their employee. He again did not care. He ended up threatening me when I told him I am not coming in and said that "im going to find out what they can do to me" very shady. I work with banks and sales and I know deceptive sales practices when I see them. Dont fall into their trap. They wont take accountability and will bully you. Runnnnn.......... I have to add to this complaint because of certified Benz and beemer and their continued games. Get this. Certified benz and beemer has retained and attorney to threten me and bully me into changing my complaint with the BBB the FTC and the AG. They also tried to bully me into changing my review of their business practice. I will not change anything. You hired an individual that participated in deceptive sales practices. You did not submit paperwork to DMV and you ignores me text even when i was willing to help you unwind the deal. Shame on you for being deceptive and shame on you for resorting to bully tactics. The attorney that sent the letter is Tiffany and bosco P.A. in sun city az. I would be happy to supply the letter if need be. I responded same evening to the attorney and attempted to call them the next day and did not get a response. They gave me 7 days to comply. And are claiming defamation because i am sharing my experience and the facts associated with my experience and i guess because they are attorneys they feel the can bully a normal everyday person like myself. Not going to happen. More

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Tuan is a very knowledgeable car guy. His knowledge was invaluable in assisting me with the right car decision. His knowledge was invaluable in assisting me with the right car decision. More

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No nonsense upfront dealer. Sales representative Eddy J. professional, courteous, and knowledgeable. Thank you again. Sales representative Eddy J. professional, courteous, and knowledgeable. Thank you again. More

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Que was an absolute delight to work with. He listened to my needs and gave me many options. There was no heavy sales pressure and the car buying experience was delightful! Thank you Certifie He listened to my needs and gave me many options. There was no heavy sales pressure and the car buying experience was delightful! Thank you Certified Benz and Beemer! More

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I had an absolutely amazing experience with this dealer. First, they have AMAZING vehicles. Absolute top notch selection. I went without an appointment to see a specific car, and that’s when I met Fabiana First, they have AMAZING vehicles. Absolute top notch selection. I went without an appointment to see a specific car, and that’s when I met Fabiana. She was incredible in the buying process. I wasn’t sure I wanted to purchase the vehicle I looked at. It was two weeks from my first visit until I made the decision to buy. During that time, she followed up with me a few times, but was never pushy or overbearing… just helpful. During the purchasing process Fabiana introduced me to David James, sales general manager. He had a lot of background details and history on the car. Very helpful to the overall process. When Fabiana said she was going to introduce me to the GM I was ready for some high pressure sales pitch… that was not at all the case. He just wanted to make sure I had all the information I needed. Once I decided to purchase Fabiana had a written deal sent to me instantly. It was incredibly easy to understand. Straight forward doc fee, that’s it. It’s probably worth a mention that CBB puts tint and ceramic coat on all the cars for a non negotiable $995. I wish they didn’t do that, and I have no idea how to prove it’s even been done. The condition of the vehicle and paint finish was exceptional but there’s no real evidence of tint. The glass just looks clear. I was able to look past this quickly and not get hung up on it but I do with I could have opted out of that. I filled out a credit application and that was easier and faster than I could have imagined. Then, I met Brock in finance snd things got even easier. He had me in and out in like 5 mins no joke. He was exceptionally knowledgeable of the car business as a whole and I really enjoyed talking with him. In summary, I bought an exceptional car for a fair price and it was the easiest vehicle purchasing process I’ve ever had. More

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