David Jurs | Page 3

My advisor was Selena Coffman! She’s the best! Love coming to Pat Lobb Toyota, they have the Best Service, and friendly people! Thank you!! Keep up the great work!! coming to Pat Lobb Toyota, they have the Best Service, and friendly people! Thank you!! Keep up the great work!! More

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Always outstanding service with a smile. Got me in quickly and time spent at the dealership was very reasonable. Wouldn’t think of using anyone else. quickly and time spent at the dealership was very reasonable. Wouldn’t think of using anyone else. More

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My recall visit was handled with the utmost professionalism! My advisor kept me advised on the status of my visit. I was impressed with the COVID 19 protections they took with my Highlander. professionalism! My advisor kept me advised on the status of my visit. I was impressed with the COVID 19 protections they took with my Highlander. Great job! More

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Awesome service great staff. Fast at what they do. ; Great Great Great You will not be dis satisfied with this dealership at all go take a look. Great Great Great You will not be dis satisfied with this dealership at all go take a look. More

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My visit was great. I was greeted with a smile and very promptly. They made me fill like they are here to help. They provided me with a ride home and back to the dealership. They were prompt in fixing the promptly. They made me fill like they are here to help. They provided me with a ride home and back to the dealership. They were prompt in fixing the issue with my car. I recommend them to anyone. They have my business. Thanks. More

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Finally I got an phone call from service manager. He is gentle and tried to explain something. I accepted what he said but I am not willing to return back again. gentle and tried to explain something. I accepted what he said but I am not willing to return back again. More

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If could, i will do 0 for rating for him I sent a letter to David Jurs about my bad experience with the adviser. Almost three week pass, I never get response from him. I brought my vehicl I sent a letter to David Jurs about my bad experience with the adviser. Almost three week pass, I never get response from him. I brought my vehicle for service (oil change, tire rotation and fabric care) on 04/28/2020, Agrin Neani was my adviser. When I reviewed statement a few days later, I noticed there is a notes on it. The notes indicated " Customer requests 15000 miles or 18 month service (no oil change) at 15000 miles. I am wondering why 5000 miles did 15000 miles service? Why did it mark "customer requests"? I remembered clearly Agrin recommended 5000 miles because my vehicle almost meet 5 km. I also have another question for fabric care. I remembered my sales told me my vehicle has fabric care warranty. but when I asked for this service, the adviser Agrin told me my vehicle is not covered by fabric care warranty . He told me that he and his manger checked all the information and confirmed it. On the second day I contacted my sales , he helped me to communicate with Agrin,. Later I got a phone call from Agrin, he told me he never know this and this is a new policy. so he let me bring my vehicle back to take a picture at first time, then I bring my vehicle back for fabric service. I feel so bad just because of his negligence, I have to bring my vehicle back another 2 time just for fabric care. When I sent a letter to Agrin's manager David Jurs, I hoped he can give me a reasonable explanation. But it looks he never care about the customer. More

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Josh “red” took care of my needs and was very professional from start to finish, was very upfront and clear about what was happening. I will be back. Highly recommended. From the management staff professional from start to finish, was very upfront and clear about what was happening. I will be back. Highly recommended. From the management staff, to the service advisors, to the mechanics, well rounded team. More

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Service Does Not Stand Behind the Products They Sell I bought my 2015 Camry here and mostly serviced it here as well, and my experience until this week was good. However, a service issue with my tires th I bought my 2015 Camry here and mostly serviced it here as well, and my experience until this week was good. However, a service issue with my tires this week makes me never want to go back as I don’t feel that they stand behind the products they recommended and sold to me. 2 years ago, I bought 4 new 45k mike tires from the dealership. While getting gas a few days ago, I noticed significant wear after only 20k miles. I brought it in and was told that there was nothing they could do for me. The alignment was done at the time of the tire installation, and they were rotated after 10k miles. All I wanted was partial credit towards the purchase of new tires because I did not get the expected 45k miles of use. Because the tires were not rotated every 5k miles, I was told by the service manager (David J, I think) that “I didn’t hold up my end of the warranty agreement” and that his hands were tied. I don’t believe that I made an unreasonable request, but I do believe their response was unacceptable. As such, I cannot recommend their service department as they were unwilling to do the right thing in this situation, and I don’t believe that they will stand behind the products and services they sell if you have a problem. I have decided to vote with my feet and my wallet and take my business elsewhere, and I would recommend others be very cautious when dealing with this dealership. More

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