David Keller | Page 16

Customer service in the service department is very good but the prices are not very reasonable and competitive labor rates are through the roof and your problem may still not be resolved. but the prices are not very reasonable and competitive labor rates are through the roof and your problem may still not be resolved. More

by kelvin.C.2008 Verified Customer Verified Customer

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The 1900 dollar price tag for a small part is outrageous! The person keeping us informed of status did a bad job at the task! The person keeping us informed of status did a bad job at the task! More

by bmoakley333 Verified Customer Verified Customer

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MOPAR SERVICE at Palmer Dodge. The Service Team at Palmer Dodge are polite, friendly, accommodating & professional Everytime. Work is done right the first time everytime. #1 MOPAR The Service Team at Palmer Dodge are polite, friendly, accommodating & professional Everytime. Work is done right the first time everytime. #1 MOPAR SERVICE. More

by csantasairo Verified Customer Verified Customer

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While I appreciate that Palmer Dodge Jeep Ram completed the major engine-related repairs, including a full engine replacement and multiple cooling system components, the overall experience has been frustra the major engine-related repairs, including a full engine replacement and multiple cooling system components, the overall experience has been frustrating and disappointing. I’ve reported a persistent rattling noise numerous times directly to Kim in service, both verbally and in writing. I’ve also sent in multiple videos clearly demonstrating the issue. Despite raising this concern repeatedly over several visits, I’ve received no meaningful follow-up and the issue still has not been addressed. It has been consistently brushed off without proper inspection or explanation. Because of this ongoing lack of response, I’ve had to escalate the issue to Mopar corporate in hopes of getting it properly diagnosed and resolved without out-of-pocket expenses, especially considering it began after the engine swap performed by this dealership. Additionally, some of the services completed were never documented in my final paperwork, which I had to request several times. This lack of documentation makes it difficult to keep accurate records of what’s been done to the vehicle. While some of the staff have been courteous, the lack of follow-through, accountability, and responsiveness to reported issues, makes it hard to recommend this service center. More

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Jodie and the team are consistently excellent in their hospitality, quality of service, and value. I have been going to Palmer Dodge for nearly two years, and the commitment to world-class customer servic hospitality, quality of service, and value. I have been going to Palmer Dodge for nearly two years, and the commitment to world-class customer service is amazing. I would highly recommend to anyone looking to purchase and get their service to visit Palmer Dodge Chrysler Jeep Ram. More

by RONLUGO Verified Customer Verified Customer

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Service was great. My technician went over in detail all the things needed to be done to my Jeep and suggested a few more things to keep it up to date on any maintenanc My technician went over in detail all the things needed to be done to my Jeep and suggested a few more things to keep it up to date on any maintenance. More

by Ken Verified Customer Verified Customer

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Service staff were very helpful getting my truck in and completing the work on time. completing the work on time. More

by laneperrins Verified Customer Verified Customer

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Everyone was professional, courteous and followed up quickly with any questions or issues. It was a very easy process and greatly appreciated. quickly with any questions or issues. It was a very easy process and greatly appreciated. More

by cwwdawgfan Verified Customer Verified Customer

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The service team at Palmer Dodge Chrysler Jeep Ram went above and beyond to make sure that the repairs were made to my car with the least out of pocket expense to me. They did the research to find a warran above and beyond to make sure that the repairs were made to my car with the least out of pocket expense to me. They did the research to find a warranty that covered the majority of the work and saved me lots of $$$$. Their customer service was great and everyone there is extremely professional and friendly. Thank you, team!!! More

by laura.dew Verified Customer Verified Customer

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Kim is amazing. She helped me get my Jeep fixed. After she realized the repair would take longer, she found me a rental car to drive. She helped me get my Jeep fixed. After she realized the repair would take longer, she found me a rental car to drive. More

by SPALMER5 Verified Customer Verified Customer

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