David Keller

Jody and the Palmer crew are always amazing! Always helpful, great pricing and friendly. Todd Kessler Always helpful, great pricing and friendly. Todd Kessler More

by T'sSubaru Verified Customer Verified Customer

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I want to give Palmer’s service department a genuine 5-star review because despite everything I’ve gone through with my vehicle, the people here have truly been great to me. I previously owned a 2023 5-star review because despite everything I’ve gone through with my vehicle, the people here have truly been great to me. I previously owned a 2023 Grand Cherokee Laredo that I absolutely loved and unfortunately lost in an accident 😭. I had such a great experience with that Jeep that when it was time to replace it, I went right back and bought another Grand Cherokee. I genuinely loved the brand and wanted to stick with it. Unfortunately, my experience with my current Jeep has been completely different. At very low mileage, it spent a significant amount of time out of service and went through multiple major warranty repairs trying to resolve a recurring issue, eventually resulting in a complete engine replacement. Through all of that, Luis and the Palmer service team were sincere, patient, communicative, and continued working with me to figure out what was going on. There were times when the issue was difficult to reproduce, and they still listened to me and kept trying. I really appreciate that, and it wouldn’t be fair for me to take away from the service department when they were the ones actually trying to fix the vehicle and help me through it. I also want to give credit to my Stellantis Customer Care representative. He was extremely kind, helpful, and patient with me throughout the process, even when I knowww he could tell I was frustrated lol. I genuinely believe he did everything he could within the authority he had, and I appreciate how he treated me. Shout out to Aparup! Where my experience becomes 1 star is with the Stellantis resolution process itself. After everything this nearly new vehicle went through, my repurchase request was denied, and I’ve now had to pursue the Georgia Lemon Law arbitration process. That part has been extremely disappointing, especially as someone who liked their first Grand Cherokee enough to go out and buy another one. I also hate that dealership employees and Customer Care representatives are the ones on the front line dealing with frustrated customers and trying to maintain our trust in the brand when they aren’t necessarily the people making these decisions. The people I personally dealt with were doing their jobs and genuinely trying to help. So overall, 5 stars for Palmer’s service department and the people who genuinely tried to help me. 1 star for the Stellantis resolution process that followed. I still have love for the Jeep name and genuinely hope something changes with the Stellantis process down the line. They make some beautiful vehicles, and there’s a reason I came back and bought another Grand Cherokee after loving my first one. I just wish the experience when something goes seriously wrong with one matched the confidence I originally had in the brand. More

by KD Verified Customer Verified Customer

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I continue to have issues with workmanship. They break other things why trying to fix another and that may not be fixed either. They now refuse to fix the problems they created and are ignori They break other things why trying to fix another and that may not be fixed either. They now refuse to fix the problems they created and are ignoring my repeated messages letting them know more issues have been identified and yet the last visit More

by davidmeeks Verified Customer Verified Customer

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They are clueless. Worst customer service in the world. They never know what is going on. I will never buy another car from them Worst customer service in the world. They never know what is going on. I will never buy another car from them More

by jcantrell1 Verified Customer Verified Customer

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After over a month of being forced to take back a broken vehicle that they caused , the dealer has done nothing to resolve the issues. I have now found yet another issues they have caused by poor workmansh vehicle that they caused , the dealer has done nothing to resolve the issues. I have now found yet another issues they have caused by poor workmanship More

by davidmeeks Verified Customer Verified Customer

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Came in for an oil change and oil leak. My service advisor Luis was very kind and knowledgeable, got me my car back in a timely manner. Definitely recommend this dealership. My service advisor Luis was very kind and knowledgeable, got me my car back in a timely manner. Definitely recommend this dealership. More

by JORGEEVEGAA Verified Customer Verified Customer

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They are very modern and everyone I interacted with was very customer service oriented and very friendly. It is my go-to dealership for my 2026 jeep Grand Cherokee Reserve very customer service oriented and very friendly. It is my go-to dealership for my 2026 jeep Grand Cherokee Reserve More

by WALLACE0 Verified Customer Verified Customer

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Always great to deal with. Service has always been fast and complete. Just had a recall on my truck. On and out in 15 minutes. Service has always been fast and complete. Just had a recall on my truck. On and out in 15 minutes. More

by PMM1811 Verified Customer Verified Customer

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I went for a recall was checked in Quick. Was out in 10-15 minutes . Was told It was taken care of and I would get a report to my email . Never did , I called and asked for a report/ receipt Was out in 10-15 minutes . Was told It was taken care of and I would get a report to my email . Never did , I called and asked for a report/ receipt of work done . Nothing as of 2 months . Reached out and left message for Kimberly for the same report . Crickets . No clue if anything g was done in 15minutes . So I would check around before choosing these guys or gals . More

by striefen3 Verified Customer Verified Customer

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I purchased a 23 wagoner from Palmer. It was a “demo” model with about 8K miles on it. So I didn’t get the “free” oil changes to start. Then it was nothing but issues from batteries to It was a “demo” model with about 8K miles on it. So I didn’t get the “free” oil changes to start. Then it was nothing but issues from batteries to modules in both front seats blowing up lumbar all the way out to paint peeling off. Unfortunately this dealership doesn’t have a box shop so trying to get the manufacturer defective paint is becoming a nightmare. The service folks don’t call you back as promised and we have been very dissatisfied with Palmer. The thought of spending almost 100K for a car would mean over the top service, we were sorely mistaken. More

by Jon Holt Verified Customer Verified Customer

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