Came in for an oil change and oil leak.
My service advisor Luis was very kind and knowledgeable, got me my car back in a timely manner. Definitely recommend this dealership.
My service advisor Luis was very kind and knowledgeable, got me my car back in a timely manner. Definitely recommend this dealership.
More
by JORGEEVEGAA
Verified Customer
Verified Customer
Service Price Transparency
Sep 18, 2026 -
Palmer Dodge Chrysler Jeep Ram responded
Thank you for your fantastic review! We're thrilled to hear that Luis provided you with excellent service during your visit. Your recommendation means a lot to us, and we look forward to serving you again in the future!
They are very modern and everyone I interacted with was
very customer service oriented and very friendly. It is my go-to dealership for my 2026 jeep Grand Cherokee Reserve
very customer service oriented and very friendly. It is my go-to dealership for my 2026 jeep Grand Cherokee Reserve
More
by WALLACE0
Verified Customer
Verified Customer
Service Price Transparency
Sep 14, 2026 -
Palmer Dodge Chrysler Jeep Ram responded
Thank you so much for sharing your review with us! We appreciate your positive feedback!
Always great to deal with.
Service has always been fast and complete. Just had a recall on my truck. On and out in 15 minutes.
Service has always been fast and complete. Just had a recall on my truck. On and out in 15 minutes.
More
by PMM1811
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Hiram is the best.
Sep 14, 2026 -
Palmer Dodge Chrysler Jeep Ram responded
We're so glad to hear that your service went smoothly! We hope to work with you again next time!
I went for a recall was checked in Quick.
Was out in 10-15 minutes . Was told It was taken care of and I would get a report to my email . Never did , I called and asked for a report/ receipt
Was out in 10-15 minutes . Was told It was taken care of and I would get a report to my email . Never did , I called and asked for a report/ receipt of work done . Nothing as of 2 months . Reached out and left message for Kimberly for the same report . Crickets . No clue if anything g was done in 15minutes . So I would check around before choosing these guys or gals .
More
by striefen3
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Zach Jordan
, Kimberly is who I listened to .
Sep 16, 2026 -
Palmer Dodge Chrysler Jeep Ram responded
We're so sorry for any lapse in communication regarding your service. We want to make sure we answer any questions you might have, and keep you up to date on the work being done. Please reach out to us directly so we can help. Sincerely, David Keller, Service Manager, service@palmerdcj.com
I purchased a 23 wagoner from Palmer.
It was a “demo” model with about 8K miles on it. So I didn’t get the “free” oil changes to start. Then it was nothing but issues from batteries to
It was a “demo” model with about 8K miles on it. So I didn’t get the “free” oil changes to start. Then it was nothing but issues from batteries to modules in both front seats blowing up lumbar all the way out to paint peeling off. Unfortunately this dealership doesn’t have a box shop so trying to get the manufacturer defective paint is becoming a nightmare. The service folks don’t call you back as promised and we have been very dissatisfied with Palmer. The thought of spending almost 100K for a car would mean over the top service, we were sorely mistaken.
More
by Jon Holt
Verified Customer
Verified Customer
Service Price Transparency
Sep 16, 2026 -
Palmer Dodge Chrysler Jeep Ram responded
We're sorry to hear that you were left unsatisfied with any aspect of your service. We want to make sure you get the work you need on your car, and we hope to make things right as best we can. When you have a moment, please reach out to us. Sincerely, David Keller, Service Manager, service@palmerdcj.com
Extremely disappointing experience.
Poor communication, inconsistent treatment, inaccurate explanations, and little accountability after my Jeep became undriveable less than 48 hours af
Poor communication, inconsistent treatment, inaccurate explanations, and little accountability after my Jeep became undriveable less than 48 hours after a major repair.
More
by kristina.l.brown
Verified Customer
Verified Customer
Service Price Transparency
Sep 14, 2026 -
Palmer Dodge Chrysler Jeep Ram responded
We're truly sorry to hear about your experience, Kristina. Your feedback is invaluable, and we take these matters seriously. We're committed to improving our communication and service. Thank you for bringing this to our attention; we want to ensure a better experience in the future. Sincerely, David Keller, Service Manager, service@palmerdcj.com
Sep 14, 2026 -
kristina.l.brown responded
Your actions say differently. Thank you for the generic response here, but I would appreciate it if you could respond directly to the email I sent to you and the leadership team regarding my concerns. I’m not sure this is something you would want discussed publicly on here.
At this time, the issue has not been resolved to my satisfaction, and I would appreciate a direct response to the concerns outlined in my email.
The shop Forman does not know what they are doing.
My car sat there for weeks without them even attempting to resolve all the issues they caused . They do not follow up and overall workmanship is no
My car sat there for weeks without them even attempting to resolve all the issues they caused . They do not follow up and overall workmanship is not good. They now refuse to fix the issues they caused
More
by davidmeeks
Verified Customer
Verified Customer
Service Price Transparency
Sep 11, 2026 -
Palmer Dodge Chrysler Jeep Ram responded
David, we're sorry to hear that you had any difficulty during your time with us. We want to help you get the services you need, and we apologize for any confusion. Please reach out to us directly so we can help. Sincerely, David Keller, Service Manager, service@palmerdcj.com
Sep 11, 2026 -
davidmeeks responded
I do not believe this response . They explicitly told me they would not conduct any more repairs with no discussion . If this is serious, they can reach out and outline a detailed plan to fix the issues they caused months ago. This was demonstrated to them and they acknowledged reproducing the issues
Sep 18, 2026 -
davidmeeks responded
It has been weeks since I was told to pick up because they would not fix the issues they caused and they have not provided details on how they plan to fix the car. This confirms their response was not in good faith and they have shown no real intention to fix the issues
Great service.
They always keep me posted on what is needed and how the service is progressing.
They always keep me posted on what is needed and how the service is progressing.
More
by mcozzocrea
Verified Customer
Verified Customer
Service Price Transparency
Aug 31, 2026 -
Palmer Dodge Chrysler Jeep Ram responded
Thank you for your fantastic feedback! We're thrilled to hear you had a great experience and appreciate our communication throughout the service process. Your satisfaction is our priority, and we look forward to serving you again!
Mike was fantastic, He delivered everything I ask for and
beyond. Thank you, Mike and your team.
beyond. Thank you, Mike and your team.
More
by glowe2
Verified Customer
Verified Customer
Service Price Transparency
Aug 28, 2026 -
Palmer Dodge Chrysler Jeep Ram responded
We’re thrilled to hear about your positive experience with Mike and the team! Your satisfaction means a lot to us, and we appreciate your kind words. Looking forward to serving you again in the future!
Great experience at Palmer Dodge!
The team was professional, helpful and got the job done!
The team was professional, helpful and got the job done!
More
by bdgresham510
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Kimberly
Aug 27, 2026 -
Palmer Dodge Chrysler Jeep Ram responded
Thank you for your fantastic feedback! We're thrilled to hear you had a great experience and found our team professional and helpful. Your satisfaction is our priority, and we look forward to serving you again!