David Keller

The team did a great job communicating the necessary fix and timing and I loved the uber service and timing and I loved the uber service More

by janedavis1970 Verified Customer Verified Customer

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We love to always go to this dealer, but last time my husband noticed that they did not change the oil, and also we are thinking that they did not change the fuel filters either. We felt very disappointe husband noticed that they did not change the oil, and also we are thinking that they did not change the fuel filters either. We felt very disappointed about it because we really love this place. More

by lilo0523 Verified Customer Verified Customer

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My most recent experience with Palmer Dodge service department was for an oil change. I was able to wait for the work to be done. The service technicians were friendly and courteous. They were also res department was for an oil change. I was able to wait for the work to be done. The service technicians were friendly and courteous. They were also respectful of my time. The work took less than an hour. I would highly recommend Palmer Dodge maintenance department for any work on my car in the future. More

by Randy Verified Customer Verified Customer

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I purchased the platinum svc package that includes free towing. I was promised tow reimbursement several times. I provided receipts and proof. Never reimbursed. So Palmer basically stole $170 from me. towing. I was promised tow reimbursement several times. I provided receipts and proof. Never reimbursed. So Palmer basically stole $170 from me. More

by kpb30022 Verified Customer Verified Customer

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Service department is awesome! Great communication throughout the job. They had both service jobs on my truck completed in the time frame they told me. Couldn’t be more pleased. Th Great communication throughout the job. They had both service jobs on my truck completed in the time frame they told me. Couldn’t be more pleased. This is the only dealer that will service my truck moving forward. More

by ejthompson1187 Verified Customer Verified Customer

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Service was more than satisfactory. Was dealing with an issue from a previous service and the team took care of it with no issues. I don't know who worked on my truck. Was dealing with an issue from a previous service and the team took care of it with no issues. I don't know who worked on my truck. More

by sam.olson Verified Customer Verified Customer

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Customer service in the service department is very good but the prices are not very reasonable and competitive labor rates are through the roof and your problem may still not be resolved. but the prices are not very reasonable and competitive labor rates are through the roof and your problem may still not be resolved. More

by kelvin.C.2008 Verified Customer Verified Customer

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MOPAR SERVICE at Palmer Dodge. The Service Team at Palmer Dodge are polite, friendly, accommodating & professional Everytime. Work is done right the first time everytime. #1 MOPAR The Service Team at Palmer Dodge are polite, friendly, accommodating & professional Everytime. Work is done right the first time everytime. #1 MOPAR SERVICE. More

by csantasairo Verified Customer Verified Customer

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The 1900 dollar price tag for a small part is outrageous! The person keeping us informed of status did a bad job at the task! The person keeping us informed of status did a bad job at the task! More

by bmoakley333 Verified Customer Verified Customer

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While I appreciate that Palmer Dodge Jeep Ram completed the major engine-related repairs, including a full engine replacement and multiple cooling system components, the overall experience has been frustra the major engine-related repairs, including a full engine replacement and multiple cooling system components, the overall experience has been frustrating and disappointing. I’ve reported a persistent rattling noise numerous times directly to Kim in service, both verbally and in writing. I’ve also sent in multiple videos clearly demonstrating the issue. Despite raising this concern repeatedly over several visits, I’ve received no meaningful follow-up and the issue still has not been addressed. It has been consistently brushed off without proper inspection or explanation. Because of this ongoing lack of response, I’ve had to escalate the issue to Mopar corporate in hopes of getting it properly diagnosed and resolved without out-of-pocket expenses, especially considering it began after the engine swap performed by this dealership. Additionally, some of the services completed were never documented in my final paperwork, which I had to request several times. This lack of documentation makes it difficult to keep accurate records of what’s been done to the vehicle. While some of the staff have been courteous, the lack of follow-through, accountability, and responsiveness to reported issues, makes it hard to recommend this service center. More

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