Extremely disappointing experience.
Poor communication, inconsistent treatment, inaccurate explanations, and little accountability after my Jeep became undriveable less than 48 hours af
Poor communication, inconsistent treatment, inaccurate explanations, and little accountability after my Jeep became undriveable less than 48 hours after a major repair.
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by kristina.l.brown
Verified Customer
Verified Customer
Service Price Transparency
Sep 14, 2026 -
Palmer Dodge Chrysler Jeep Ram responded
We're truly sorry to hear about your experience, Kristina. Your feedback is invaluable, and we take these matters seriously. We're committed to improving our communication and service. Thank you for bringing this to our attention; we want to ensure a better experience in the future. Sincerely, David Keller, Service Manager, service@palmerdcj.com
Sep 14, 2026 -
kristina.l.brown responded
Your actions say differently. Thank you for the generic response here, but I would appreciate it if you could respond directly to the email I sent to you and the leadership team regarding my concerns. I’m not sure this is something you would want discussed publicly on here.
At this time, the issue has not been resolved to my satisfaction, and I would appreciate a direct response to the concerns outlined in my email.
The shop Forman does not know what they are doing.
My car sat there for weeks without them even attempting to resolve all the issues they caused . They do not follow up and overall workmanship is no
My car sat there for weeks without them even attempting to resolve all the issues they caused . They do not follow up and overall workmanship is not good. They now refuse to fix the issues they caused
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by davidmeeks
Verified Customer
Verified Customer
Service Price Transparency
Sep 11, 2026 -
Palmer Dodge Chrysler Jeep Ram responded
David, we're sorry to hear that you had any difficulty during your time with us. We want to help you get the services you need, and we apologize for any confusion. Please reach out to us directly so we can help. Sincerely, David Keller, Service Manager, service@palmerdcj.com
Sep 11, 2026 -
davidmeeks responded
I do not believe this response . They explicitly told me they would not conduct any more repairs with no discussion . If this is serious, they can reach out and outline a detailed plan to fix the issues they caused months ago. This was demonstrated to them and they acknowledged reproducing the issues
Sep 18, 2026 -
davidmeeks responded
It has been weeks since I was told to pick up because they would not fix the issues they caused and they have not provided details on how they plan to fix the car. This confirms their response was not in good faith and they have shown no real intention to fix the issues
Great service.
They always keep me posted on what is needed and how the service is progressing.
They always keep me posted on what is needed and how the service is progressing.
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by mcozzocrea
Verified Customer
Verified Customer
Service Price Transparency
Aug 31, 2026 -
Palmer Dodge Chrysler Jeep Ram responded
Thank you for your fantastic feedback! We're thrilled to hear you had a great experience and appreciate our communication throughout the service process. Your satisfaction is our priority, and we look forward to serving you again!
Mike was fantastic, He delivered everything I ask for and
beyond. Thank you, Mike and your team.
beyond. Thank you, Mike and your team.
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by glowe2
Verified Customer
Verified Customer
Service Price Transparency
Aug 28, 2026 -
Palmer Dodge Chrysler Jeep Ram responded
We’re thrilled to hear about your positive experience with Mike and the team! Your satisfaction means a lot to us, and we appreciate your kind words. Looking forward to serving you again in the future!
Great experience at Palmer Dodge!
The team was professional, helpful and got the job done!
The team was professional, helpful and got the job done!
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by bdgresham510
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Kimberly
Aug 27, 2026 -
Palmer Dodge Chrysler Jeep Ram responded
Thank you for your fantastic feedback! We're thrilled to hear you had a great experience and found our team professional and helpful. Your satisfaction is our priority, and we look forward to serving you again!
Excellent service every time at Palmer Dodge.
Five stars, but having to write a review every time gets annoying.
Five stars, but having to write a review every time gets annoying.
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by dinodiaz8
Verified Customer
Verified Customer
Service Price Transparency
Aug 27, 2026 -
Palmer Dodge Chrysler Jeep Ram responded
Thank you for your fantastic feedback! We're thrilled to hear you consistently receive excellent service. We appreciate your patience with the review process and will take your comments into account as we strive to make every experience smoother for our valued customers.
Palmer Dodge has the nicest sales team and service team.
Everyone is nice and helpful. They’ve made so many upgrades to their lot. You can tell they take pride in what they do and their appearance!
Everyone is nice and helpful. They’ve made so many upgrades to their lot. You can tell they take pride in what they do and their appearance!
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by karagheesling
Verified Customer
Verified Customer
Service Price Transparency
Aug 24, 2026 -
Palmer Dodge Chrysler Jeep Ram responded
Thank you for your fantastic feedback! We're thrilled to hear you had a great experience with our sales and service teams. We take pride in our upgrades and appreciate your recognition of our efforts. Your support means a lot to us!
Kimberly was fantastic!
So was the service. Everything was completed very quickly and they are all so nice and helpful. I really appreciate your help!
So was the service. Everything was completed very quickly and they are all so nice and helpful. I really appreciate your help!
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by deanna.walls
Verified Customer
Verified Customer
Service Price Transparency
Aug 24, 2026 -
Palmer Dodge Chrysler Jeep Ram responded
Thank you for the wonderful feedback, Deanna! We're thrilled to hear that Kimberly and our team made your experience so positive and efficient. Your appreciation means a lot to us, and we look forward to serving you again!
While not all dealerships operate this way, at Palmer,
the staff genuinely cares and goes above and beyond to make sure you are satisfied.
the staff genuinely cares and goes above and beyond to make sure you are satisfied.
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by bedavis80
Verified Customer
Verified Customer
Service Price Transparency
Aug 20, 2026 -
Palmer Dodge Chrysler Jeep Ram responded
Thank you for your kind words, bedavis80! We're thrilled to hear that our team’s dedication to customer satisfaction made a positive impact on your experience. We strive to provide top-notch service and appreciate your recognition. Looking forward to seeing you again!
Great dealership, great service department and employees.
Always promt and professional. Easy in and out service.
Always promt and professional. Easy in and out service.
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by GWALTNEY4801
Verified Customer
Verified Customer
Service Price Transparency
Aug 20, 2026 -
Palmer Dodge Chrysler Jeep Ram responded
Thank you for your fantastic review! We're thrilled to hear you had a great experience with our service department. Our team prides itself on professionalism and efficiency, and your feedback truly motivates us to keep delivering top-notch service. We appreciate your support!