David Martin

Joseph Chevrolet responded

Thank you for taking the time to share your feedback. We’re glad to hear that you had a positive experience with us at Joseph Chevrolet. However, we sincerely apologize for the oversight regarding the second key fob and understand how frustrating it can be when verbal promises are not fulfilled. Your point about putting promises in writing is duly noted, and we appreciate your suggestion. Ensuring that our customers' expectations are met is our priority, and we will work to improve our communication processes to prevent this from happening again. We value your business and would like to make this right. Please reach out to us directly, and we will do our best to assist you in obtaining the second key fob. Thank you for your understanding, and we hope to serve you better in the future!