David Newton | Page 2

Mechanics at Plaza Lincoln do a great job - but here’s the problem - if a customer states they will wait for a car that was expected (I was told by phone when I made the appointment) to take 1.5 hours, a the problem - if a customer states they will wait for a car that was expected (I was told by phone when I made the appointment) to take 1.5 hours, and upon examination, the car will, in fact, need the update replacement and will take several hours, you MUST inform the waiting customer immediately so he/she can make a choice to find a ride home. I waited 4 hours and 15 minutes last week for a recall that I was told would take 1.5 hours. That is simply too long to sit with very little update. There should be a wait time limit, or at least let the customer know the job will need considerably more time. I would have called someone to come pick me up..I finally got an update at about 3 hours that it was almost done. But, it was another hour and 15 for a grand total of 4 hours and 15 minutes. I completely understand that sometimes it’s hard to predict, but I would have greatly appreciated knowing the car was examined and it was determined that the car was actually needing the update repair and the extra time would be necessary. I knew nothing and just sat and waited. The potential problem began with the initial appointment call when I was told 1.5 hours - if I’d only been told “but it might be up to 5 hours”. I would not have chosen to wait. I think better communication with the customer would solve the issue. Thank you for the opportunity to express my concern. More

by janereitz Verified Customer Verified Customer

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Friendly fast service although the cost is higher that available at a non dealer repair shop. available at a non dealer repair shop. More

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The Plaza family is great. I have been dealing with them for over 20 years between Cadillac and Lincoln. Keep up[ the great work! I have been dealing with them for over 20 years between Cadillac and Lincoln. Keep up[ the great work! More

by duvalldp Verified Customer Verified Customer

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Great service, wonderful staff. I have been utilizing this dealership for years and will continue to do so. I have been utilizing this dealership for years and will continue to do so. More

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We've been dealing with Plaza for at least 10 years and are very pleased with the service! Had a few issues with our 2017 Lincoln Navigator and it seems to be working well! Thank YOu! are very pleased with the service! Had a few issues with our 2017 Lincoln Navigator and it seems to be working well! Thank YOu! More

by ParentFarms@live.com Verified Customer Verified Customer

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The staff is courteous and friendly. Gaige took the time to explain features of car. He also helped us set up the different settings to match our driving. Gaige took the time to explain features of car. He also helped us set up the different settings to match our driving. More

by sknowltonjme Verified Customer Verified Customer

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Demarios is amazing easy to talk too. .also the big boss Dave is cool. Good environment everyone is nice .also the big boss Dave is cool. Good environment everyone is nice More

by annanar Verified Customer Verified Customer

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Always a pleasure to get my car serviced at Plaza Lincoln. It was finished fast. Lincoln. It was finished fast. More

by johnjdunkerley Verified Customer Verified Customer

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They did everything I asked and more and I am very happy with the results in a timely manner! with the results in a timely manner! More

by PBONOCORE Verified Customer Verified Customer

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The entire crew has been very good at taking care of the problems I have had with my Lincoln and also in a timely manner problems I have had with my Lincoln and also in a timely manner More

by BARN8BIRD Verified Customer Verified Customer

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