David Newton | Page 3

Service manager is always willing to work with you and accommodate your personal needs His upfront personable approach is appreciated. accommodate your personal needs His upfront personable approach is appreciated. More

by RETLAK Verified Customer Verified Customer

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Great Dealership and very happy with the service there. Great Customer Service. They found some additional issues while I was getting my oil changed and it took awhile to get it all fixed but I was happy Great Customer Service. They found some additional issues while I was getting my oil changed and it took awhile to get it all fixed but I was happy with everything even though it took longer than I had planned. More

by jscombs398 Verified Customer Verified Customer

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Love the customer service here! They are always aware of my time and they are prompt! They are always aware of my time and they are prompt! More

by ALVAELIZABETH28 Verified Customer Verified Customer

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The problem I brought it in for was brakes. Apparently there was a TSB issued for the break replacement. I was surprised I was there as long as I was. But I was surprised also at how much work Apparently there was a TSB issued for the break replacement. I was surprised I was there as long as I was. But I was surprised also at how much work was done, and the problem was fixed without issues. Overall, very pleased. More

by mail4malder Verified Customer Verified Customer

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Dave was great to work with. They accomadated my appointment to my needs and time. They are ordering a part for me They accomadated my appointment to my needs and time. They are ordering a part for me More

by DIRICHARDS46 Verified Customer Verified Customer

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Very professional friendly service that was performed timely and within the estimate provided. I am very pleased. timely and within the estimate provided. I am very pleased. More

by diane863 Verified Customer Verified Customer

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This was, without a doubt, the worst dealership service experience I’ve ever had. I brought my 2024 Lincoln Navigator in to repair a door seal and a popping noise in the driver’s seat. When I got it bac experience I’ve ever had. I brought my 2024 Lincoln Navigator in to repair a door seal and a popping noise in the driver’s seat. When I got it back, two driver-side pillar trim pieces had been damaged (broken clips and visible cosmetic damage), and the driver’s seat had been reinstalled incorrectly, leaving noticeable gaps. When I pointed this out to David Newton, the service manager, his response was simply, “Yeah, looks like the guys didn’t install it right.” There was no apology or accountability. Only after I pushed the issue did they agree to replace the damaged trim and reinstall the seat correctly. That was three weeks ago. Since then, I’ve received zero updates. I’ve called at least 10 times and left three voicemails, and no one has returned a single call. This dealership not only damaged my vehicle on two separate service visits but has also shown a complete lack of communication and customer service. Judging by the many similar reviews from other customers, this appears to be a recurring problem rather than an isolated incident. Serious personnel changes need to be taken. I will never return to this dealership and cannot recommend them to anyone unless you want your car damaged instead of repaired. More

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Normally I do not do surveys so here goes: This dealership has a very friendly staff. Professional and knowledgeable. dealership has a very friendly staff. Professional and knowledgeable. More

by LLEUTHOLDCC1 Verified Customer Verified Customer

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My wife and I went to Plaza Lincoln to get a 2019 Ford Edge Titanium and deal with Masae Brown who was an excellent and very professional sales person. Very pleased with the results. We went to the serv Edge Titanium and deal with Masae Brown who was an excellent and very professional sales person. Very pleased with the results. We went to the service Dept. a few days later to have checked somethimg in the car and it was an excellent service and the mechanic explained everything very well. Thanks again Plaza Lincoln, Mr Brown and the Service Dpt,. Angel Gonzalez More

by Konangonzalez Verified Customer Verified Customer

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Staff was very friendly and knowledgeable and the technicians did a great job with getting my car serviced and washed. technicians did a great job with getting my car serviced and washed. More

by CREITMEYER1 Verified Customer Verified Customer

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