David Parnell

Walt Massey Chrysler Dodge Jeep RAM Lucedale responded

Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.

Walt Massey Chrysler Dodge Jeep RAM Lucedale responded

Hi Tyrone! What a special experience to read about. I’m glad David Parnell, Ethan, and Kayla helped make your surprise for your wife come together so smoothly. It’s wonderful to know their professionalism and attention to detail made your purchase such a positive experience at Walt Massey CDJR Lucedale!

Walt Massey Chrysler Dodge Jeep RAM Lucedale responded

Two months of searching makes finding the right vehicle even more exciting! We’re glad our team stayed in touch, listened to what you were looking for, and patiently worked with you until you found exactly what you wanted. We truly appreciate you choosing Walt Massey and trusting us throughout the process. We hope you’re loving your new vehicle!

Walt Massey Chrysler Dodge Jeep RAM Lucedale responded

Not knowing exactly what you want can make shopping for a vehicle feel overwhelming, so we’re glad our team took the time to answer your questions and help you find the right fit. Making the process easy and comfortable is exactly the experience we want you to have. We truly appreciate your business and your recommendation. Enjoy your new vehicle!

Walt Massey Chrysler Dodge Jeep RAM Lucedale responded

Three vehicles—and now your family is choosing us too! That kind of loyalty and trust means so much to our entire team. We’re glad David has continued to provide a great experience for you and your family each time you’ve purchased a vehicle. We truly appreciate your continued business and look forward to taking care of you and your family for many more years to come!

Walt Massey Chrysler Dodge Jeep RAM Lucedale responded

Thank you so much for your continued loyalty and for taking the time to share your experience! We're honored to have earned your trust time and time again. It's wonderful to hear that each visit has been smooth, efficient, and well worth the drive. Providing clear communication and making the buying process as easy as possible is exactly what we strive for. Congratulations on your new truck, and thank you for choosing Walt Massey once again. We truly appreciate your recommendation and look forward to helping you with all your future vehicle needs!

Walt Massey Chrysler Dodge Jeep RAM Lucedale responded

Thank you for your kind words and for your continued trust in Walt Massey! We're honored to know we've consistently been there for you whenever you've needed us. Providing dependable service and taking care of our customers is what we're committed to every day. We truly appreciate your loyalty and look forward to continuing to serve all of your automotive needs for many years to come. Thank you for being a part of the Walt Massey family!

Walt Massey Chrysler Dodge Jeep RAM Lucedale responded

Thank you so much for your incredible review and for making the trip all the way from Houston to visit us! We're honored that you chose Walt Massey and are thrilled to hear the experience was well worth the drive. It's wonderful to know that David's knowledge of the Jeep lineup, along with the efforts of Norris and Robby, helped make your buying experience straightforward, informative, and enjoyable. Providing a fair, transparent, and hassle-free experience is exactly what we strive for with every customer. Congratulations on your new Jeep, and thank you again for trusting Walt Massey. We truly appreciate your recommendation and hope to have the opportunity to serve you again in the future!

Walt Massey Chrysler Dodge Jeep RAM Lucedale responded

Thank you for such a fantastic review! We're thrilled to hear your experience with David and our team was straightforward, transparent, and hassle-free. Providing honest pricing and clear communication is something we take great pride in, and we're glad David made the entire process easy from start to finish. Congratulations on your new Jeep, and thank you for choosing Walt Massey! We truly appreciate your trust and look forward to helping you again when it's time for your next vehicle.

Walt Massey Chrysler Dodge Jeep RAM Lucedale responded

We're sorry to hear that your experience did not meet your expectations. We appreciate you taking the time to share your feedback, as it helps us identify areas where we need to improve. Robbie Lebert, would appreciate the opportunity to speak with you directly to learn more about what happened and discuss your concerns. Please feel free to reach out to him at robbielebert@waltmassey.com or (601) 530-6569 at your convenience. We value your feedback and hope to have the opportunity to make things right.