Mical Grant

Walt Massey Chrysler Dodge Jeep RAM Lucedale responded

Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.

Walt Massey Chrysler Dodge Jeep RAM Lucedale responded

Two months of searching makes finding the right vehicle even more exciting! We’re glad our team stayed in touch, listened to what you were looking for, and patiently worked with you until you found exactly what you wanted. We truly appreciate you choosing Walt Massey and trusting us throughout the process. We hope you’re loving your new vehicle!

Walt Massey Chrysler Dodge Jeep RAM Lucedale responded

We're sorry to hear that your experience did not meet your expectations. We appreciate you taking the time to share your feedback, as it helps us identify areas where we need to improve. Robbie Lebert, would appreciate the opportunity to speak with you directly to learn more about what happened and discuss your concerns. Please feel free to reach out to him at robbielebert@waltmassey.com or (601) 530-6569 at your convenience. We value your feedback and hope to have the opportunity to make things right.

Walt Massey Chrysler Dodge Jeep RAM Lucedale responded

Thank you so much for your wonderful feedback! We’re thrilled to hear you had a great experience with our team in Lucedale. It’s great to know Local provided knowledgeable, helpful service and was able to answer all of your questions about the vehicle you were considering. We’re also glad you had a positive experience with our sales team, that Kayla made the finance process easy, and that Robby’s personal involvement helped make your experience even better. Providing exceptional customer service from start to finish is what we strive for every day. Your recommendation means so much to us, and we truly appreciate your support. Thank you for choosing us, and we look forward to serving your friends and family in the future!

Walt Massey Chrysler Dodge Jeep RAM Lucedale responded

Thank you so much for this wonderful review! We’re thrilled to hear Mical helped you find the perfect vehicle for your needs and made the entire experience such a positive one. It’s great to know your Chrysler Pacifica has already exceeded your expectations on multiple trips and is providing the comfort, safety, and reliability you were looking for. We’re also glad our team could help make the process easier during your move to Mississippi. Your kind words about Mical’s courtesy, patience, and respect truly mean a lot, and we’ll be sure to share them with him. Thank you again for choosing Walt Massey Auto Group!

Walt Massey Chrysler Dodge Jeep RAM Lucedale responded

Thank you for your kind words! We’re thrilled to hear you had such a positive experience with our team. It means a lot to know you would choose to do business with us again. We truly appreciate your support!

Walt Massey Chrysler Dodge Jeep RAM Lucedale responded

Thank you for sharing your experience. We’re glad to hear Mical was efficient, friendly, and knowledgeable, and that he went above and beyond to make sure you were pleased. We truly appreciate your trust and look forward to working with you again in the future!

Walt Massey Chrysler Dodge Jeep RAM Lucedale responded

Thank you for sharing your experience. We’re glad to hear the process was smooth and convenient being handled over the phone and email, and that communication was great throughout. We truly appreciate you recognizing Mical and Kayla, and we look forward to working with you again in the future!

Walt Massey Chrysler Dodge Jeep RAM Lucedale responded

We're so glad to hear that you had a great experience with our sales staff, finance and insurance manager, and Linda! It’s wonderful that everything went smoothly and on time. Enjoy your new Chevrolet Suburban, and thank you for your support!

Walt Massey Chrysler Dodge Jeep RAM Lucedale responded

We're so glad to hear you had a great experience with our team! Your recommendation means a lot to us. Thank you for your support—we appreciate you!