David Policastro

Honda of Toms River responded

Thank you for your wonderful feedback! We’re thrilled to hear you had such a great experience purchasing your new Car. Giroux will be delighted to know he made such a positive impression we’ll be sure to share your kind words with him. Congratulations on your new Honda, and thank you for choosing Honda of Toms River! Sincerely, Delia Mensch dmensch@hondaoftomsriver.com The Team at Honda of Toms River

Honda of Toms River responded

Hi, Thank you for sharing your experience. We’re honored to hear that you’ve trusted us with your 2008 Ridgeline since your purchase and that you’ve consistently received excellent service over the years. We truly appreciate your continued loyalty to Honda of Toms River and look forward to serving you for many more miles ahead. Sincerely, Delia Mensch dmensch@hondaoftomsriver.com The Team at Honda of Toms River

Honda of Toms River responded

Hi, Thank you for sharing your feedback. We’re sorry to hear about the frustration regarding your A/C concern, especially with it being just outside of warranty coverage. We understand how disappointing that can be, particularly when dealing with a repeat issue. We’re glad to hear that your service advisor provided kind and professional support during your visit. We also appreciate your understanding given the holiday timing and limited ability to reach corporate at that moment. Your feedback is important, and we will make sure it is shared with our team as we continue working to improve communication and support in situations like this. If you would like to discuss your concerns further, we are always here to help. Sincerely, Delia Mensch dmensch@hondaoftomsriver.com The Team at Honda of Toms River

Honda of Toms River responded

Hi, Thank you for your feedback, we’re glad to hear Mike and David worked hard to accommodate your needs and represented Metro Honda well, and we’re sorry to hear about the concern with the cabin filter during your oil change, as we understand how disappointing that can be, and we truly appreciate you bringing it to our attention so we can review what happened and continue improving our service experience. Sincerely, Delia Mensch dmensch@hondaoftomsriver.com The Team at Metro Honda

Honda of Toms River responded

Hi, Thank you for your feedback, we’re glad to hear the service was efficient, fast, and helpful and that you received great information during your visit, and we truly appreciate your support and look forward to welcoming you back to Metro Honda. Sincerely, Delia Mensch dmensch@hondaoftomsriver.com The Team at Metro Honda

Honda of Toms River responded

Hi, Thank you for reaching out, we’d be happy to help clarify this for you, David Policastro is a member of our team, however if you are unsure who performed your service or have questions about what was included in your visit, we recommend contacting our service department directly so we can look up your repair order and confirm the details for you, and regarding your mats, interior cleaning services can vary depending on the specific service package selected, so we’d be glad to review your visit and make sure everything was completed as expected. Sincerely, Delia Mensch dmensch@hondaoftomsriver.com The Team at Metro Honda

Honda of Toms River responded

Hi, Thank you for sharing your experience. We’re glad to hear that your service visit went smoothly, that your vehicle was taken in right at your appointment time, and that your oil change and tire rotation were completed in a reasonable amount of time. We truly appreciate your trust in Honda of Toms River and look forward to serving you again. Sincerely, Delia Mensch dmensch@hondaoftomsriver.com The Team at Honda of Toms River