Mike Ciccone

Honda of Toms River responded

Hi, Thank you for sharing your experience. We’re honored to hear that you’ve trusted us with your 2008 Ridgeline since your purchase and that you’ve consistently received excellent service over the years. We truly appreciate your continued loyalty to Honda of Toms River and look forward to serving you for many more miles ahead. Sincerely, Delia Mensch dmensch@hondaoftomsriver.com The Team at Honda of Toms River

Honda of Toms River responded

Hi, Thank you for sharing your feedback. We’re sorry to hear about the frustration regarding your A/C concern, especially with it being just outside of warranty coverage. We understand how disappointing that can be, particularly when dealing with a repeat issue. We’re glad to hear that your service advisor provided kind and professional support during your visit. We also appreciate your understanding given the holiday timing and limited ability to reach corporate at that moment. Your feedback is important, and we will make sure it is shared with our team as we continue working to improve communication and support in situations like this. If you would like to discuss your concerns further, we are always here to help. Sincerely, Delia Mensch dmensch@hondaoftomsriver.com The Team at Honda of Toms River

Honda of Toms River responded

Hi, Thank you for your feedback, we’re glad to hear Mike and David worked hard to accommodate your needs and represented Metro Honda well, and we’re sorry to hear about the concern with the cabin filter during your oil change, as we understand how disappointing that can be, and we truly appreciate you bringing it to our attention so we can review what happened and continue improving our service experience. Sincerely, Delia Mensch dmensch@hondaoftomsriver.com The Team at Metro Honda

Honda of Toms River responded

Hi, Your experience matters to us, and we’re sorry that we fell short. We would love the chance to discuss what happened and find a solution. Please reach out to me at dmensch@hondaoftomsriver.com, so we can address your concerns. Sincerely, Delia Mensch dmensch@hondaoftomsriver.com The Team at Honda of Toms River

Honda of Toms River responded

Thank you so much for the kind words and continued trust in our dealership! We’re thrilled to hear you’ve had great service experiences and that our team has been fair and timely with your maintenance visits. It means a lot to know you’re considering us for your next vehicle in the future. We truly appreciate your support and look forward to helping you for many years to come!

Honda of Toms River responded

Hi, Thank you for sharing your experience. We’re glad to hear that your visit was fast and efficient and that you felt comfortable with the service provided. We truly appreciate your trust in Honda of Toms River and look forward to serving you again. Sincerely, Delia Mensch dmensch@hondaoftomsriver.com The Team at Honda of Toms River

Honda of Toms River responded

Thank you so much for your kind words and for taking the time to share your experience! We truly appreciate your feedback. We're especially glad to hear that Miles made such a positive impression he takes great pride in his work, and it means a lot to have that recognized. We'll be sure to pass along your compliments to him. Thanks again for choosing Metro Honda

Honda of Toms River responded

Hi, We’re very glad to hear you had a great experience and that multiple members of our team took the time to clearly explain your vehicle’s needs. Helping our guests understand what’s most important first is something we take pride in, so it’s great to know that came through during your visit. We truly appreciate your trust in Honda of Toms River and look forward to assisting you again. Sincerely, Delia Mensch dmensch@hondaoftomsriver.com The Team at Honda of Toms River

Honda of Toms River responded

Hi RON.DUDAR, Thank you for your continued trust! We’re glad our service team took great care of you during your recent visits. Best wishes, Robert Helle General Manager Honda of Toms River

Honda of Toms River responded

We’re really sorry to hear that you felt disappointed with the pricing and that it impacted your trust in us that’s never the experience we want for our customers. We always aim to be transparent and fair, and it’s clear we didn’t meet your expectations this time. We truly value your feedback and would appreciate the opportunity to make things right. As a gesture of goodwill, we’d like to offer you a complimentary multipoint inspection on your next visit, along with a 10% discount on any service. Please feel free to reach out to us directly so we can personally assist you. We hope to regain your trust and provide you with the experience you deserve.