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David Rocklein
David Rocklein | Page 5
Assistant Service Manager
Fred Anderson Chevrolet Buick GMC Cadillac
14000 E Wade Hampton Blvd
Greer, SC 29651
207 Reviews
Dealership Experience
10 yrs, 4 mos
Industry Experience
23 yrs, 4 mos
Languages Spoken
English
207 Reviews of David Rocklein
June 08, 2022
Update to review 7-10-22. After writing my original review, the assistant service manager David contacted me. He explained how the original diagnosis of my car’s issue was mad After writing my original review, the assistant service manager David contacted me. He explained how the original diagnosis of my car’s issue was made. After some discussion, we came to an amicable agreement (honestly, much more generous than I expected) to get my car’s navigation system repaired. I was contacted a few days before the appointment date to confirm. I dropped off my car and a day later the navigation system, and the other features tied to it, are working as intended. I was very pleased with the timelines of the repair. I also want to add that everyone I dealt with at Bradshaw, including during the events of the first review, were friendly, polite and professional (even after I let my frustration show during the first repair). David and Bradshaw Automotive went above what was expected to retain me as a customer and it is greatly appreciated. I would return to them in the future. ———————————————————— My navigation system wasn’t working correctly on my 2013 Cadillac XTS. It shows the car in the wrong location and there is a “no gps” symbol on the Cue screen. I took it to Bradshaw Chevrolet Buick GMC Cadillac in Greer, SC mistakingly thinking that Cadillac mechanics would know how to fix a Cadillac specific problem. Bradshaw’s use of the “guess and hope” method of diagnosing and fixing my car did nothing but cost me $1032 for replacing a part I suspect didn’t need replacing. After that failed attempt, they decided another part must be faulty and wanted to charge me another $1000 for that part. Incompetence is expensive, so I declined. I paid the bill and took back my car. A day or so later I received a canned email from the service manager, Zach Moran, telling me thank you for using the service department and to email him directly with any questions or concerns. I did that, explaining my displeasure and requesting to speak with him. That was over a week ago. There has been no reply. I held off writing this review in the hope that he would contact me and that we could come to a resolution to this issue of me paying over $1000 for a repair on a car that works exactly the same as it did before I brought my car to them. More
by jlspan
Verified CustomerOther Employees Tagged: Easton Howard, Keith Payne
May 11, 2022
Always receive friendly & professional service, and we don’t have to wait a long time.. It is a 2 hr 15 min trip for us to travel, but we like the customer service, otherwise we would go to someone local don’t have to wait a long time.. It is a 2 hr 15 min trip for us to travel, but we like the customer service, otherwise we would go to someone local to us. David Rocklein has been our service advisor for several years, so was happy to learn of his recent promotion. He was very deserving of it. We were assigned to Ashley, and were pleased with her. More
by Albert and Nancy Corbin
Other Employees Tagged: Ashley
May 10, 2022
They are friendly and kind and do good work on ur car! I love this place! I love this place! More
by FRANCESCRTR2
Other Employees Tagged: Keith Payne
May 08, 2022
Didn’t have any problems. Would return again if I had to.. Car was returned as expected Would return again if I had to.. Car was returned as expected More
by Ecalwile
Other Employees Tagged: Chris Gray
April 22, 2022
This was a smooth process with regular updates & good turn around time. Great people! Thanks! turn around time. Great people! Thanks! More
by ashbean84
Other Employees Tagged: Zack Moran, Chris Gray , Cynthia Bailey
March 31, 2022
This place has been exactly what I would have expected from a dealership, but worse because it actually happened to me this time instead of watching it happen to others. I’ve been swindled for money they from a dealership, but worse because it actually happened to me this time instead of watching it happen to others. I’ve been swindled for money they didn’t earn. They’ve had to be told off just to stand true to their word, and even then they’ve failed me as a customer. They’ve left my oil cap off as I drove over half the state away. They’ve lied to me on countless accounts, including but not limited to that I would receive complimentary car washes, taking care of oil stain damage, my blue blocker shades went missing after I took it to them, said that I was covered from my top tier extended warranty as well as my factory warranty, however my vehicle was held for ransom for $400 dollars for a rental vehicle that I did not want (told prior I was getting something else but not the case when I got there) because they couldn’t get the car to do what they had previously seen PROVEN for it to do (transmission issue covered by my warranty) but later told me that I had to pay for the rental because they couldn’t solve it. I was sold a vehicle that poured in water from its very first rain after it was supposed to be certified with no problems. It’s had electrical issues etc and I’ve had to come there multiple times to resolve issues that would have otherwise been shrugged away or made me pay for had I not fought back. Indicative of all dealerships I’ve known but this has been a horrible experience. Then the assistant manager had the audacity to get smart with me since he was mad that I wasn’t having it. I’ve had enough of it, I’d honestly like my $400 dollars back and to speak with the GM, and to never deal with this establishment again. They have lost my trust and honestly deserve less than a one star but it won’t let me leave that. I am going to copy and paste this in my google review of this establishment as well. More
by ACEOFTHETRADE306
Other Employees Tagged: Jason Scarborough , Shawn Crowell, Ken
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